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  1.   This is the last staff post in this thread.   #1
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    Staff Icon 2 Player Behavior Design Values: Punishment




    Player Behavior Design Values: Punishment

    Let's hear more updates from Lyte and Drevarius!

    TLDR: We believe punishment is most effective when structured towards reform, because other designs often address symptoms, not root causes. Walling off the overflowing garbage room might hide it for awhile, but the smell sticks around and you aren't any closer to having a clean house.

    Hey everyone!

    We're here to wrap up our Player Behavior dev blog series. We've already discussed reform and reward, and now it's time for punishment. It's important to note that while punishment remains the most obvious way to deal with negative player behavior, we only utilize it in very specific circumstances. We only outright punish players when we're really, really sure (false positive rates below one percent) a punishable offense occurred.

    In every other case, we believe punishment should be structured to encourage reform. Drevarius explores an example of that in action with chat restrictions, but first Lyte tackles the core problem with Prisoner's Islands (where negative players are matched with other negative players in a separate queue) and why ranked restrictions don't create one.

    Before we dive in, it's that part of the blog where we reiterate our overriding philosophy on player behaviorin online gaming: there's no silver bullet. We strive to find a mix including punishment, reform, and positive reinforcement.



    Prisoner's Island, matchmaking negative players together, is a tempting, obvious solution to combating poorplayer behavior, but it's ultimately just lazy design that only encourages further negativity. As players are exposed to more negative behavior, they just become more likely to quit playing any particular game--up to 320% more likely, in fact. That old saying about everything looking like a nail when all you have is a hammer applies here; low priority queues can work well in one very specific situation, but that doesn't mean you can extend it to every player behavior problem.

    When players know and understand exactly what lands them in the low-priority queue, they also know exactly how to return to unrestricted matchmaking.

    We do use low-priority queues in League of Legends with LeaverBuster, a system that recognizes AFKs, leaves, and rage-quits. But even in that situation, as clear-cut as it gets (a player knows when he or she ditched his or her teammates,) we still steer towards reform first.

    But if the behavior becomes a pattern, the player is punished with low-priority queues, forced to wait before entering matchmaking.

    But what about ranked restrictions? We've seen some players concerned that by removing negatively-behaved players from the ranked queue into normal draft, we're creating a Prisoner's Island and just calling it something else. The key that makes ranked restriction different is that the overwhelming majority of players in normal draft are still neutral to positive. By slowly and intentionally introducing a very small minority of negatively behaved players and keeping them chat restricted during their path back to ranked play, we don't disrupt the queue and players can compete in a more relaxed atmosphere as they work to reform.

    With both LeaverBuster and ranked restrictions, social pressure acts as a lever, encouraging reform. We've found the approach of surrounding bad behavior with good influences tends to lead to the best results for improving the experience and helping the community actively reject negative behavior. Next, Drevarius finishes up the series by addressing how chat restrictions fit into our punishment philosophy.

    -Lyte



    Hey everyone! I'm Drevarius, a designer on the team behind chat restrictions.

    We wanted to design a system to discourage bad language and outright abusive communications. Again,punishment should encourage reform, so simply muting foul-mouthed players treated the symptom, but failed to create a solution where the player could learn and improve their communication skills. After a number of tests, we landed on chat restrictions, a punishment that hard limits the amount of team-wide chat messages a player can send per game.

    Limiting the number of messages a player can send turns chat into a limited resource. This messaging "ammunition" can either go toward useful comms that help coordinate a successful gank or toward flaming an underperforming teammate. Chat restrictions challenge players with a resource dilemma and a moral decision.

    Since most players want to win, the clear choice between helpful comms and negativity leads to a substantial reduction in most chat restricted players' negativity. Many chat-restricted players realize using chat positively has an impact on their win rate. Because of this, some chat restricted players even asked to make their restriction permanent! When we compare the old ban-first, ban-later strategy regarding negative language to the new combo of chat restrictions and bans, we've seen 40% more players reform in the new system.

    -Drevarius



    League's currently at an all-time low when it comes to AFKs and leavers, and the community's taken a hard stance against racism, homophobia and sexism. Cumulatively, only 2% of games globally include excessive harassment, racist, homophobic, or sexist language.

    There's still work ahead, and knowing that you're experiencing something rare doesn't help when it's still horrifying and disappointing to see in game, and we know negative experiences linger in a way positive moments don't.

    Moving forward, we want to make it even easier to be positive. We're also making it more convenient to find and play with your friends through expanding Suggested Players and new features like Party Rewards. We're not done yet and we're looking forward to working with the community to make League even friendlier. Good luck, and we'll see you on the battlefield!

  2. #2
    Praise the lord. I swear I hear the word "vovo" more than my own name these days. Although, I do enjoy hearing the koreans we play with trying to read the insults aloud. ("TAN-GA? TAN-GA?")

  3. #3
    jopat1232 is on a distinguished road jopat1232's Avatar
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    Baka naman kaming may problema sa PLDT maapektuhan. Hopefully not... Buti ngayon at kahapon wala pa kong na experience na firewall error. Nakakainis rin kasi na ma-low priority kahit di namin kasalanan na nagkaka-firewall error.
    A team match is an individual match An individual match is a team match


  4. #4
    tanong ko lang po d2 lagi disconnected yung laro simula kanina pang 3rd time ko na umabot na sa 25 min. para makalaro.... naintidihan ko madaming toxic na player talaga d2 sa pinas... pero pano man po yung mga hindi namn nag sasalita eh parang palamuti lang sa map(kahit san pumunta tigok), hindi nag co-commit sa team(one man army daw sya), eh yung feeder (madami yan pag hindi napag bigyan yung role papapatay lagi), umpisa palang tt na agad sa kalaban(feeling kayang kaya nya lahat) lalo na yung self appointed na player wanna be leader na sisi ng sisi sa iba pag sasama samahin nyu sila... mag kakagulo lang to eh... pwede po mute nalang pag nag type ng mga forbidden languages unable to chat mga ilang oras.... pero magandang idea yan sana lang wag mag backfire...

  5. #5
    The Heart of the Tempest ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014 has a reputation beyond repute ngsaga2014's Avatar
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    di ko gets yung rank restriction ..

  6. #6
    iSeenochangez can only hope to improve
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    .- is there any way of figuring out if the player just leaved the game or disconnected from server for some reason ? ex. brownout ! we always experienced it here ! Haha

  7. #7
    [IMG]file:///C:/Users/SERVER/Pictures/123.jpg[/IMG]

    Paano nmn yang mga ganyan twice nko na lleave buster dahil sa firewall error na yan. -___- and ubos na points ko na stuck nko sa g5 dhil sa firewall error. tapos naapektuhan kame sa ganyan dapat ung mga user ng pldt fibr eh. di na malleave buster or what.

  8. #8
    Quote Originally Posted by jopat1232 View Post
    Baka naman kaming may problema sa PLDT maapektuhan. Hopefully not... Buti ngayon at kahapon wala pa kong na experience na firewall error. Nakakainis rin kasi na ma-low priority kahit di namin kasalanan na nagkaka-firewall error.
    ^^

    This infuriates me more than anything. Firewalled ka na sa game = wasted time, tapos mawawarningan ka pa as LEAVER? ASDFGHJKL!@#$%^&*()

    You should have a system which only punishes players who click "QUIT GAME". Or at least keep a database of all players with faulty ISPs, ask them to send pahtpings or whatnot. FIND A WAY.

  9. #9
    dapat may instaban rin sa mga certain type of players...

    ito na encounter ko sa ranked play the other day

    2 kills - 15 deaths and 0 assist!! , tapos trash talk ng trash talk.. puro sisi sa kasama , sabay AFk sa mid game

    so ilan offense nagawa nya sa isang game ?
    1. unskilled player
    2. negative attitude
    3. harassment / verbal abuse
    4. Leaving game / AFK

    4 offense in 1 game.. sana delete account na pag ganyan

  10. #10
    Quote Originally Posted by Capcom2 View Post
    dapat may instaban rin sa mga certain type of players...

    ito na encounter ko sa ranked play the other day

    2 kills - 15 deaths and 0 assist!! , tapos trash talk ng trash talk.. puro sisi sa kasama , sabay AFk sa mid game

    so ilan offense nagawa nya sa isang game ?
    1. unskilled player
    2. negative attitude
    3. harassment / verbal abuse
    4. Leaving game / AFK

    4 offense in 1 game.. sana delete account na pag ganyan
    Ban agad? pano kung most of ng account eh puro skin? edi ang saklap nun..

  11. #11

    Question

    How about to those who keep afk-ing because the client is and if we try to reconnect then it still disconnecting

    PS: i have fast internet

  12. #12
    paano naman kung hindi sinasadyang afk.
    like brownout, bluescreen, bulok internet?

  13. #13

    what about those complaints and reorts that were just fabricated?

    i dunno if someone already made this statement ahead of me, coz i'm too lazy to follow the top comments, BTW i would like to ask the devs and CM's about this issue..

    as i have been playing LOL for a certain period already, i have encountered some players whose behavior are just an insult and rotten but also their reports and complaints will be...

    for instance, your team won the game or match but a certain individual will file report just because he/she hasn't being getting all the KILLS and scores of the match but you, noting that during the clashes, we do not intent to KILL STEAL..but rather it just happens that the last strike was done.

    how can you determine such validity of complaints and reports if these people are around making complaints and reports such as that and because they are just pissed of someone that they think they should be the one deserving all the colors of the honor..

  14. #14
    P.S. my title was error typo..should have been "What about those complaints and reports that were just fabricated"

  15. #15

    HeLp pls !!!! urgent lng ...

    bkT gnun !? di na ako mkpag log in sa garena .. di ko mag' log in ung account ko ? nag DC lng ako dhil sa problem ng PLDT net connection tpos gnun na agad ? lagi nlng "Login Time Out! Please check your network" ung nalabas ehh maaus nmn na ung net connection dto samen sa bhay .. di nmn gnito dati ehh .. pls respond .... !!! urgent lng

  16. #16
    urxyrielle is on a distinguished road
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    It's a nice punishment..... but

    -how about those players who intendedly reports you without doing any offense???
    -how about those players with poor internet connection so that they got disconnected to the game?
    -is there anything that you could do to those KIDS who played LOL? most of them just trolling the game...

  17. #17

    ./. ./. ./. ./. ./.

    wew grabe super SCARY

  18. #18
    I think, toolbars in game  is not enough to ban a player. Cause sometimes  there are naughty  kids  that  would  report all  the 9 players he has  been  played with kahit  walang  violation. Alam naman  natin ang mga pinoy, inggit  minsan kaya  gusto mapabagsak  yung  iba (crab mentallity). I prefer yung  dati  na  may thread dito sa  forum then  doon mo irereport  with the  screenshots  of  violation. Atleast pag ganon, nag put ka talaga ng effort para  ma-ban  yung mga trolls. May proof  pa. 

  19. #19

    naughty players

    bat may bronze sa gold tier nag trotrol pa

  20. #20
    kaylumcircle will become famous soon enough kaylumcircle will become famous soon enough kaylumcircle's Avatar
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    ung mga bad mouth /ignore all lang katapat nun. pero ung leaver hirap talagang ma solve. di mo rin masisise dahil sa firewall error na yan na naeexperience ko din.. basta laro lang.. kung ma popromote mapopromote din yan. kung [pra jan ka sa division na yan.. para jan ka. enjoy nlang.

  21. #21
    Quote Originally Posted by jopat1232 View Post
    Baka naman kaming may problema sa PLDT maapektuhan. Hopefully not... Buti ngayon at kahapon wala pa kong na experience na firewall error. Nakakainis rin kasi na ma-low priority kahit di namin kasalanan na nagkaka-firewall error.

  22. #22
    game lang kc walang personalan oki

  23. #23
    Quote Originally Posted by ghEdskiE10 View Post
    bkT gnun !? di na ako mkpag log in sa garena .. di ko mag' log in ung account ko ? nag DC lng ako dhil sa problem ng PLDT net connection tpos gnun na agad ? lagi nlng "Login Time Out! Please check your network" ung nalabas ehh maaus nmn na ung net connection dto samen sa bhay .. di nmn gnito dati ehh .. pls respon d .... !!! urgent lng
    ggawa ka lang nang bago

  24. #24

    Reporting tool bale wala yung reporting tool niyo may mga player na nag ttrroll

    panget pa rin po nang reporting tool niyo parang tamad gumawa nang aksyon mga GM isipin niyo High elo may nag ttroll pa at ang lakas pa mag sabi na kakilala si shin boo kaya di ma baban -_- hell pano to pag may kilalang GM untouchable na ilan beses ko na nakalaro yung player na yun ilang beses ko na rin ni report ni 1 week ban di siya na bibigyan please naman po paganahin niyo ulit yung report nalang sa forum para mas maganda at malinis everry division







    Player Behavior Design Values: Punishment

    Let's hear more updates from Lyte and Drevarius!

    TLDR: We believe punishment is most effective when structured towards reform, because other designs often address symptoms, not root causes. Walling off the overflowing garbage room might hide it for awhile, but the smell sticks around and you aren't any closer to having a clean house.

    Hey everyone!

    We're here to wrap up our Player Behavior dev blog series. We've already discussed reform and reward, and now it's time for punishment. It's important to note that while punishment remains the most obvious way to deal with negative player behavior, we only utilize it in very specific circumstances. We only outright punish players when we're really, really sure (false positive rates below one percent) a punishable offense occurred.

    In every other case, we believe punishment should be structured to encourage reform. Drevarius explores an example of that in action with chat restrictions, but first Lyte tackles the core problem with Prisoner's Islands (where negative players are matched with other negative players in a separate queue) and why ranked restrictions don't create one.

    Before we dive in, it's that part of the blog where we reiterate our overriding philosophy on player behaviorin online gaming: there's no silver bullet. We strive to find a mix including punishment, reform, and positive reinforcement.



    Prisoner's Island, matchmaking negative players together, is a tempting, obvious solution to combating poorplayer behavior, but it's ultimately just lazy design that only encourages further negativity. As players are exposed to more negative behavior, they just become more likely to quit playing any particular game--up to 320% more likely, in fact. That old saying about everything looking like a nail when all you have is a hammer applies here; low priority queues can work well in one very specific situation, but that doesn't mean you can extend it to every player behavior problem.

    When players know and understand exactly what lands them in the low-priority queue, they also know exactly how to return to unrestricted matchmaking.

    We do use low-priority queues in League of Legends with LeaverBuster, a system that recognizes AFKs, leaves, and rage-quits. But even in that situation, as clear-cut as it gets (a player knows when he or she ditched his or her teammates,) we still steer towards reform first.

    But if the behavior becomes a pattern, the player is punished with low-priority queues, forced to wait before entering matchmaking.

    But what about ranked restrictions? We've seen some players concerned that by removing negatively-behaved players from the ranked queue into normal draft, we're creating a Prisoner's Island and just calling it something else. The key that makes ranked restriction different is that the overwhelming majority of players in normal draft are still neutral to positive. By slowly and intentionally introducing a very small minority of negatively behaved players and keeping them chat restricted during their path back to ranked play, we don't disrupt the queue and players can compete in a more relaxed atmosphere as they work to reform.

    With both LeaverBuster and ranked restrictions, social pressure acts as a lever, encouraging reform. We've found the approach of surrounding bad behavior with good influences tends to lead to the best results for improving the experience and helping the community actively reject negative behavior. Next, Drevarius finishes up the series by addressing how chat restrictions fit into our punishment philosophy.

    -Lyte



    Hey everyone! I'm Drevarius, a designer on the team behind chat restrictions.

    We wanted to design a system to discourage bad language and outright abusive communications. Again,punishment should encourage reform, so simply muting foul-mouthed players treated the symptom, but failed to create a solution where the player could learn and improve their communication skills. After a number of tests, we landed on chat restrictions, a punishment that hard limits the amount of team-wide chat messages a player can send per game.

    Limiting the number of messages a player can send turns chat into a limited resource. This messaging "ammunition" can either go toward useful comms that help coordinate a successful gank or toward flaming an underperforming teammate. Chat restrictions challenge players with a resource dilemma and a moral decision.

    Since most players want to win, the clear choice between helpful comms and negativity leads to a substantial reduction in most chat restricted players' negativity. Many chat-restricted players realize using chat positively has an impact on their win rate. Because of this, some chat restricted players even asked to make their restriction permanent! When we compare the old ban-first, ban-later strategy regarding negative language to the new combo of chat restrictions and bans, we've seen 40% more players reform in the new system.

    -Drevarius



    League's currently at an all-time low when it comes to AFKs and leavers, and the community's taken a hard stance against racism, homophobia and sexism. Cumulatively, only 2% of games globally include excessive harassment, racist, homophobic, or sexist language.

    There's still work ahead, and knowing that you're experiencing something rare doesn't help when it's still horrifying and disappointing to see in game, and we know negative experiences linger in a way positive moments don't.

    Moving forward, we want to make it even easier to be positive. We're also making it more convenient to find and play with your friends through expanding Suggested Players and new features like Party Rewards. We're not done yet and we're looking forward to working with the community to make League even friendlier. Good luck, and we'll see you on the battlefield!
    [/QUOTE]

  25. #25

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