REFUND POLICY


THINGS THAT YOU CAN REFUND THINGS YOU CANNOT REFUND
Skins IP / XP Boosts
Champions Summoner Name Change
Ward Skins Bundles
LCS Summoner Icons

Summoner Icons

Mystery Gift / iGift

Runes / Rune Pages

Refund Tokens
Hextech Crafting Items






Only purchases within the last 90 days are eligible for a refund. When your refund is processed, you will receive the same type of currency (IP/RP) and amount of currency back that you used to make the purchase. For example, if you purchased Yasuo on sale for 100 RP, you will receive 100 RP back.




REFUND TOKENS





Every player has three refund tokens, which are used at your discretion in order to refund content purchased within 90 days. Each piece of content that you wish to refund will cost one token. For example, if you accidentally purchased Blood Moon Akali, it will cost you one token to refund the skin.

HOW DO I PROCESS THE REFUND?


You can process a refund automatically for any skin, champion, and ward skin.
  • Navigate to the Store by clicking on the yellow button under your Summoner name. Click on the "Purchases tab."



  • Click on the Account button on the rightmost part of the screen.




  • You will see a list of your recent purchases. Click on the "Refund" button associated to the item you wish to return.


  • Confirm that you would like to refund the item. Be absolutely positive that you would like to proceed with the refund. You are limited to only three tokens, no exceptions.







CAN I HAVE MORE TOKENS?
  • No. Our standard policy for a long time was to not offer refunds, and these changes were implemented to better assist our players. Every account is given three refund tokens in order to give Summoners an opportunity to exchange content that they regretted purchasing or bought accidentally. In other words, you are provided with three exceptions to our no refund policy, and we will not be able to provide you with more tokens once they are all used up.

    Before purchasing content, we would highly recommend taking a look at our previews for skins and champions in our Forums or in the Champion Spotlight videos to ensure that you are making an informed purchase.


I ACCIDENTALLY PURCHASED SOMETHING! CAN I HAVE A FREE REFUND?
  • We will not provide free refunds for accidental purchases under any circumstances. The only way for you to refund an accidentally purchased item is by using your refund token. When making a purchase, please double check to make sure you are buying your desired item. The store will prompt you to confirm before completing the purchase.




WHY CAN'T I REFUND...




BOOSTS
Because boosts are consumables, we do not offer any refunds for this item.


BUNDLES
We now have flexible cost bundles that automatically adjust their price based on the content you already own. Bundles have a minimum cost, but pricing is otherwise flexible.


LCS SUMMONER ICONS
When you purchase a team icon, 20% of the price goes directly to that team and the other 80% supports esports (prizes, streaming, events, etc.).



PROMOTIONAL ITEMS (EVENT PRIZES FROM LOL.PH, GAS AND OTHER PARTNERS)
Promotional items that you received for free, such as a skin card, are not eligible for refund through the token refund system, as they were unlocked rather than purchased.





CHAMPION UPDATE REFUND POLICY



We do NOT offer refunds for any visual or gameplay updates for champions. For more information about this policy, please check out our Champion Update Schedule article.