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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 131,521
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,106
      • Posts: 75,825
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,494
    • Posts: 92,174
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Forum Mod/GM Moderetor

    Ano Ba My Balak Pa Ba Ang Garena Na Ma eUpdate Ko Ang Account Ko.Matapos Nila Hingian Ako Ng Email Na Ipapalit Sa Account ko..At Na Ipasa Ko Ang New...

    Started by mr.reizaya‎, 10-09-2017 07:15 AM
    2 Garena Staff Post(s)
    • Replies: 10
    • Views: 11
    10-11-2017, 11:42 PM Go to last post
  2. Super toxic player

    IGN: anyway i can follow up on this? keyboard warrior simula game tt na agad, 4v5 n nga lng laro nmin, binabastos pa kami :(

    Started by smitey39‎, 10-11-2017 05:55 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-11-2017, 07:03 PM Go to last post
  3. Lost skin????? How

    My BROLAF was lost. dunno if what happens something must be wrong? :( IGN: Tururuu

    Started by chinaix‎, 10-11-2017 05:05 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-11-2017, 07:02 PM Go to last post
  4. Account Concern

    Hello ADMIN. I just need your help, there is a problem with my account. Last week, I removed the mobile number verified in my account because I lost...

    Started by nicosantos24‎, 10-11-2017 02:38 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-11-2017, 07:01 PM Go to last post
  5. May maintenance ba ngayon?

    Confirm this please. if none, well uninstall ko yung new garena at install ko yung old garena plus and then ayaw talaga lumabas ng start league of...

    Started by dardzcortezjr‎, 10-11-2017 09:31 AM
    • Replies: 0
    • Views: 1
    10-11-2017, 09:31 AM Go to last post
  6. Mystery Gift

    Do we get a notification when the receiving party have received the mystery gift? 'Cause if so, I haven't gotten any notification yet and I have...

    Started by gerardjuico‎, 10-10-2017 12:05 AM
    3 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    10-10-2017, 11:58 PM Go to last post
  7. Account Banned Appeal

    Hi i need your help in here. I got banned for no warning and i have good game and friendly (not toxic) got permanent ban and im not using 3rd party...

    Started by farhanmirza134‎, 10-08-2017 09:39 PM
    2 Garena Staff Post(s)
    • Replies: 9
    • Views: 10
    10-10-2017, 10:06 PM Go to last post
  8. Unhappy honor capsule problems

    Bakit po kahit lvl 4 na ang honor ko Champion parin ang laman ng capsule na natatanggap ko?? Patulong namn po:(

    Started by ito1021‎, 10-10-2017 12:39 PM
    • Replies: 1
    • Views: 2
    10-10-2017, 12:55 PM Go to last post
  9. Question Anyone know a Smart -> Garena Shells converter?

    GameX and smart epins is down. I don't know any other service where I can buy shells with load.

    Started by ooczzy‎, 10-09-2017 08:11 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-10-2017, 11:22 AM Go to last post
  10. About Changing ..

    Hi, i want to change my password but i cant coz i my email got deactive from google, about my number also its not active too. hope you will help...

    Started by PT.akla25‎, 10-09-2017 05:02 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-10-2017, 12:54 AM Go to last post
  11. CriticalSTRIKE Lucky Power Boost

    Di ko mahanap ano itong lucky power boost (50%) sa criticalstrike event. Since bukas pa ako ng umaga mkaka online, tapos inactivate ko any...

    Started by biohaz15‎, 10-09-2017 10:17 PM
    • Replies: 0
    • Views: 1
    10-09-2017, 10:17 PM Go to last post
  12. End of season reward

    can i get the victorious graves skin if i am gold in flex but silver in in solo/dou

    Started by jericama‎, 10-09-2017 09:24 PM
    • Replies: 1
    • Views: 2
    10-09-2017, 09:35 PM Go to last post
  13. Question I won't get any keys from the star seeker events.?

    I won 2 games now in PVP Summ Rift.. But I still got no Guardian Keys?? What..? Even though it said to win 1 Summ Rift game... ????

    Started by yskleague‎, 10-09-2017 05:29 PM
    • Replies: 1
    • Views: 2
    10-09-2017, 05:47 PM Go to last post
  14. Exclamation Cellphone Number Deactivation

    Hi Guys, I just want to deactivate the phone number I entered in my other account. Please help me. Some people used to play it. Please I need it....

    Started by lisdonians‎, 10-09-2017 11:56 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-09-2017, 03:27 PM Go to last post
  15. Account recovery [super old account]

    Good day admins. Need help to recover a very old account back in the days before league of legends. There's a registered league of...

    Started by goodcrime568‎, 10-08-2017 10:11 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-09-2017, 04:54 AM Go to last post
  16. Exclamation Unbalanced matchmaking in normals

    For the past few games my team is always bronze-silver with an unranked not lvl 30 but enemy team has gold+ and also an unranked not lvl 30. checked...

    Started by tiggernagger‎, 10-08-2017 01:17 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-09-2017, 04:52 AM Go to last post
  17. Garena Energy for IP Boost

    Napansin ko po dati merong 3000 Energy for 4 win ip boost sa garena, nawala na po nung pagkacheck mo. Anyare??

    Started by PPPUMBA‎, 10-07-2017 10:55 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-09-2017, 04:49 AM Go to last post
  18. Need help skin problem

    I rerolled skin shards and received blood moon yasuo. Then I bought yasuo champ but the skin isnt unlocked and I have to use essence to activate it....

    Started by detectivedollar‎, 10-07-2017 10:51 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-09-2017, 04:48 AM Go to last post
  19. Gaming instances has reached its limit ERROR

    Hi pahelp naman po please hindi ako makalaro dahil sa error nato. Nagsimula lahat kaninang mga 5pm nag normal game ako nag pick ako darius(Normal...

    Started by jickspogi‎, 10-07-2017 09:26 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-09-2017, 04:47 AM Go to last post
  20. Fps drop

    So as the title suggest,im experiencing VERY LOW fps after updating to patch 7.19 hotfix #2.My fps would normally go to 60-120 but after the...

    Started by gamertyrb‎, 10-07-2017 01:24 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-09-2017, 04:47 AM Go to last post
  21. Account recovery

    Hello po. I am trying to recover my account. Parang nahack po ata. I contacted the support, but it wasn't settled po. Now, I am trying to call...

    Started by juanmacau‎, 10-07-2017 03:58 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-09-2017, 04:46 AM Go to last post
  22. Question

    Just wanted to know how many wins did the GPL TEAMS get?

    Started by zmaker123‎, 10-09-2017 12:58 AM
    • Replies: 0
    • Views: 1
    10-09-2017, 12:58 AM Go to last post
  23. possible ddos attack

    Pareview po mukhang ddos sa ranked (solo/duo) lahat kami na bugsplat at the same time weird lang kasi ung team lang namin ung na ganun lol thanks

    Started by elvin731‎, 10-08-2017 07:50 AM
    • Replies: 1
    • Views: 2
    10-08-2017, 08:11 AM Go to last post
  24. Ban this toxic player

    Action for this player Bida gaming & Feeding. Nadamay pa kmeng lahat Tapos Yasuo jungle pa wew Tapos altabers pa Salamat Action for this thank...

    Started by Xstian_lee26‎, 10-07-2017 05:34 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-07-2017, 09:25 PM Go to last post
  25. Zombie Brand

    Hi! I was wondering if the Spookfest: Reapers Howl event is bugged due to the fact that it says the said skins will be open again till October 7. Its...

    Started by Yamacire412‎, 10-07-2017 01:55 PM
    • Replies: 4
    • Views: 5
    10-07-2017, 08:35 PM Go to last post
  26. My Account

    Nakakainis naman yung costumer support nyo sa una lang nag rereply tapos wala na..nag request ako ng support naipasa ko naman ang UID ko at Garena...

    Started by mr.reizaya‎, 10-02-2017 11:28 AM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    10-07-2017, 08:11 PM Go to last post
  27. Exclamation HELP! Didn't recieve my free skins and champions in milestone event.

    HELP! Didn't recieve my free skins and champions in milestone event. Tell me why. T_T

    Started by chelvee17‎, 10-07-2017 03:20 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    10-07-2017, 05:59 PM Go to last post
  28. Ban this !!!

    Started by shurszet‎, 10-07-2017 04:32 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-07-2017, 05:58 PM Go to last post
  29. Suspended Account

    Hi I don't know why my account has banned. I spend a lot of money and time of playing LoL :( Need help to recover my account :(

    Started by xxrvgxx‎, 10-06-2017 11:30 PM
    • Replies: 2
    • Views: 3
    10-07-2017, 06:41 AM Go to last post
  30. Attempting to Reconnect (Super laggy client)

    I always use cmd to check my ms by typing "ping lol.ph" it always show 12ms 18ms 24ms But the client always say "Attempting to reconnect even tho it...

    Started by lowi29‎, 10-06-2017 07:03 PM
    • Replies: 1
    • Views: 2
    10-06-2017, 11:55 PM Go to last post

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