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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 132,222
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,202
      • Posts: 76,138
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,574
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    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 20
    • Views: 21
    02-21-2018, 02:39 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Top up

    Wala na po bang option sa convertion ng globe load? Sayang yung load ko ...maintenance yung site nyo na pang top up sa globe

    Started by omyjaps‎, 10-31-2017 06:39 PM
    • Replies: 3
    • Views: 4
    10-31-2017, 07:56 PM Go to last post
  2. Unexpected Error with the login session

    We already reinstalled both garena and league client. We need help ASAP Thanks in advance

    Started by Joseph_Ddreamer‎, 10-31-2017 06:06 PM
    • Replies: 3
    • Views: 4
    10-31-2017, 06:40 PM Go to last post
  3. Angry My Banned Account in LoL

    Guys bakit ganun ? Nung mga nakaraang araw ang daming player na sobra kung magbenta ng game or sobrang mga patalo. Tapos ako nung isang game medyo...

    Started by vinter_bozz‎, 10-31-2017 03:11 PM
    • Replies: 22
    • Views: 23
    10-31-2017, 04:50 PM Go to last post
  4. Can anyone help me?

    ive been emailing support garena still i havent had any replies yet.. i want to ask if its possible to change my current email address to a new 1 and...

    Started by recca23‎, 10-31-2017 04:36 PM
    • Replies: 0
    • Views: 1
    10-31-2017, 04:36 PM Go to last post
  5. Performance Still Bad

    I currently have all my settings low and when i play league oflegends it doesn't go down to 199 and sometimes it goes to 1,000

    Started by axel_lazaro‎, 10-31-2017 02:25 PM
    • Replies: 0
    • Views: 1
    10-31-2017, 02:25 PM Go to last post
  6. Forger of Fate (What if I have all champs??)

    I wanna ask, I already have all champs na kase, but napaka tempting nung Blue Essences for and chests. Pero parang nakakapang hinayang kase kung di...

    Started by crash09dart‎, 10-31-2017 02:14 PM
    • Replies: 0
    • Views: 1
    10-31-2017, 02:14 PM Go to last post
  7. Accidentally disenchanted something

    Uhh I don't know if this can be reversible (in NA they can just file a support ticket and riot will handle things), pero pwede paretrieve nung Death...

    Started by thundah123‎, 10-29-2017 05:22 PM
    • Replies: 2
    • Views: 3
    10-31-2017, 01:42 PM Go to last post
  8. Please help Fast :(

    https://imgur.com/a/wGkoz Puntahan nyo po yan Bakit po ganyan ginawa ko na po lahat pero di maayos :(

    Started by dalehayabusa‎, 10-31-2017 01:34 PM
    • Replies: 1
    • Views: 2
    10-31-2017, 01:38 PM Go to last post
  9. Why i am banned to league of legends??? my IGN is Ekaterina Kurae

    recently 12:38PM of October 31 i logged in to league of legends and nalaman q nlng na nabanned ako please help because ive been a player for a long...

    Started by louisex2500‎, 10-31-2017 12:41 PM
    • Replies: 2
    • Views: 3
    10-31-2017, 01:14 PM Go to last post
  10. Thumbs down Intentionally feeding & Toxic player at the same time. PLEASE PERMA BAN.

    This is the evidence. I cannot send the full video due to slow internet. please make an action in this player. I'm playing well and I thought we can...

    Started by bullet014‎, 10-31-2017 12:43 PM
    • Replies: 1
    • Views: 2
    10-31-2017, 01:11 PM Go to last post
  11. Unhappy Worlds Missions 2 turrets within 15 seconds

    Hi, my team was able to kill two turrets within 15 seconds (a tier 1 turret and an inhibitor turret) but after the game ended, which we won, it...

    Started by Svenavidia‎, 10-31-2017 11:47 AM
    • Replies: 6
    • Views: 7
    10-31-2017, 01:10 PM Go to last post
  12. Low Ping Yet Still Lag?

    My playmates and I have the same problem with league, we have our current ping range of 49-67ms YET and YET we lag so much in-game. It feels like the...

    Started by zydrickjan‎, 10-31-2017 10:28 AM
    • Replies: 2
    • Views: 3
    10-31-2017, 01:09 PM Go to last post
  13. na banned ako basta basta lang?

    bakit nyo po ako banned wala naman akong ginagawa e please help :(:(:(

    Started by kelkel_123‎, 10-30-2017 05:03 PM
    • Replies: 4
    • Views: 5
    10-31-2017, 12:38 PM Go to last post
  14. Question Video Initialization Error

    How can I fix this "Video Initialization Error"? How can I record my game?

    Started by HJGalang‎, 10-31-2017 10:22 AM
    • Replies: 0
    • Views: 1
    10-31-2017, 10:22 AM Go to last post
  15. Na demoted ng 0 lp

    BAKIT GANUN NA DEMOTED KA AGAD AKO KAKA GOLD 3 KO PALANG :(:(:(:( #LoLPH

    Started by Phoenix-06‎, 10-31-2017 10:16 AM
    • Replies: 0
    • Views: 1
    10-31-2017, 10:16 AM Go to last post
  16. Account wiped

    I reinstalled League of Legends. After it finished installing, I started the game. It then made me choose a Summoner name. After I chose one, I...

    Started by DOM_Shin‎, 10-30-2017 07:36 PM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    10-31-2017, 05:18 AM Go to last post
  17. Low Ping, High FPS but still Lag

    My ping ranges from 20-100 and my fps is about 60-150fps. For some odd reason, there are times where I lag even my ping and fps are stable. The...

    Started by cursedone203‎, 10-30-2017 10:13 PM
    • Replies: 0
    • Views: 1
    10-30-2017, 10:13 PM Go to last post
  18. Change Password (REQUEST)

    Can I change my pass for this account? It has a code but I forgot the code and my cellphone got lost, That's where my SIM card is inserted. Someone...

    Started by mynameisjeffy‎, 10-29-2017 12:26 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    10-30-2017, 08:17 PM Go to last post
  19. Doom Bots

    Can you get the Little Devil Teemo Summoner Icon again even if you play their gamemodes?

    Started by khrizjara‎, 10-30-2017 04:57 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-30-2017, 06:37 PM Go to last post
  20. garena username that has special characters cannot login to the new garena client

    Moderators could you help me with this ? my friend that has the same problem got his account fixed after few days, if its not possible can i still...

    Started by Mr.OneSide‎, 10-25-2017 10:20 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    10-30-2017, 06:35 PM Go to last post
  21. Account Email Problem

    patulong naman po pano po kaya yun hindi ko na verify nuon ang email na nilagay ko sa account ko kasi bigla di ko ma access ang yahoo email na ginawa...

    Started by pokesilo‎, 10-28-2017 08:04 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    10-30-2017, 05:29 PM Go to last post
  22. Rp top up problem

    mag tatop up ako ng rp then ito lumalalabas pag nag totop up ako lumalabas is "the prepaid card is already use" e di ko pa nmn sya na tatop up :(...

    Started by pakingtape15‎, 10-30-2017 01:21 PM
    • Replies: 2
    • Views: 3
    10-30-2017, 04:27 PM Go to last post
  23. Victorious Graves

    So how do we get the Blue Victorious Graves when Ranked 3v3 isn't enabled specifically in our servers? It would be unfair to not be able to get it...

    Started by Ravidelle‎, 10-30-2017 03:36 PM
    • Replies: 0
    • Views: 1
    10-30-2017, 03:36 PM Go to last post
  24. Server error try again later!

    I can't top up my RP... ?

    Started by cutekiller21‎, 10-30-2017 11:41 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-30-2017, 03:00 PM Go to last post
  25. Garena Client Bug

    I can't play lol in the new garena client. Other accounts can play lol, while my account can't play. Please I desperately need your help ASAP! It's...

    Started by lisdonians‎, 10-29-2017 06:02 PM
    • Replies: 9
    • Views: 10
    10-30-2017, 02:54 PM Go to last post
  26. Rp purchase error

    Hello i Top up my gareshells pero hindi siya nagcredit help!!!

    Started by cutekiller21‎, 10-30-2017 01:15 PM
    • Replies: 0
    • Views: 1
    10-30-2017, 01:15 PM Go to last post
  27. Icons worlds

    Bakit wala na sa shop yung worlds icon na may emote??

    Started by AkoSiFM‎, 10-30-2017 10:00 AM
    • Replies: 1
    • Views: 2
    10-30-2017, 10:50 AM Go to last post
  28. Pls bring this to league of legends..............

    Hello i am wanting/needing this to come to league of legends, The emotes where you can buy them in the shop and spam or use the emotes in game not...

    Started by axel_lazaro‎, 10-30-2017 09:42 AM
    • Replies: 1
    • Views: 2
    10-30-2017, 10:30 AM Go to last post
  29. Thumbs up Report: Game Thrower []

    Hi GM, I want to report a player named '' for throwing our games. Attached is the video file of our game. Thank You Kaehla

    Started by babykaehla‎, 10-30-2017 12:37 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-30-2017, 02:33 AM Go to last post
  30. intentional feeder

    I'm here to report an intentional feeder his username is as you can see he has been inting for 3 games in which one of them was a win even...

    Started by redalpha025‎, 10-29-2017 09:34 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-30-2017, 02:31 AM Go to last post

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