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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,677
    • Posts: 131,582
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,120
      • Posts: 75,859
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,501
    • Posts: 92,187
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 10
    • Views: 11
    Yesterday, 07:08 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. report work pls banned this kind of people

    ban these people. this is why we can't advance to plat :(

    Started by soul.boy15‎, 10-15-2017 03:29 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-15-2017, 07:46 PM Go to last post
  2. Unhappy My account was reset </3

    So after I updated to Garena v2, yung "new and improved" daw pero its "locate game folder" feature is useless. Kahit sinelect ko na yung ".gpipe"...

    Started by Fuego357915‎, 10-15-2017 06:39 PM
    • Replies: 5
    • Views: 6
    10-15-2017, 07:34 PM Go to last post
  3. there was unexpected error with the login session

    PLEASE HELP CANNOT LOG-IN there was unexpected error with the login session

    Started by jeanne0241‎, 10-15-2017 06:19 PM
    • Replies: 2
    • Views: 3
    10-15-2017, 06:39 PM Go to last post
  4. Ban getting Lifted

    Is there any possible way that my ban can be lifted its been quite awhile since i got ban , it was years ago and i want to go back playing league of...

    Started by PUKINGINAMO123a‎, 10-14-2017 11:27 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    10-15-2017, 06:29 PM Go to last post
  5. Why my account is banned?

    Username: Xstian_lee26 Why my account is permanently suspended? Paki sagot po? I hardly play that account ! Why you suddenly banned my...

    Started by Xstian_lee26‎, 10-15-2017 02:20 PM
    • Replies: 5
    • Views: 6
    10-15-2017, 05:35 PM Go to last post
  6. In-Game Store

    Hello! I can't access the in-game store. When I click the store tab, walang lumalabas, black lang. Any solution to this? Thanks!

    Started by NymerosMartell‎, 10-15-2017 10:36 AM
    • Replies: 2
    • Views: 3
    10-15-2017, 03:55 PM Go to last post
  7. Installed, but not Installed

    So ang rami ko na pong naging error sa Garena tungkol sa LoL sa mga posts ko. Ngayon naman po meron na naman noong binuksan ko Garena ko this morning...

    Started by jickspogi‎, 10-15-2017 01:03 PM
    • Replies: 3
    • Views: 4
    10-15-2017, 02:14 PM Go to last post
  8. Thumbs down Coneversion reward

    I didnt get the conversion reward for 250shells to RP, Free skin reward. HELP ME:(

    Started by neiltibunsay2‎, 10-15-2017 01:23 PM
    • Replies: 1
    • Views: 2
    10-15-2017, 01:39 PM Go to last post
  9. Question Ilang Garena Account ang maaari mong i-bind sa isang mobile number?

    Thread title says it all.

    Started by irahramielle‎, 10-14-2017 05:06 PM
    • Replies: 3
    • Views: 4
    10-15-2017, 01:03 PM Go to last post
  10. talon chromo

    the bundle is available but not the sinlge 35rp ones

    Started by deniz019‎, 10-15-2017 06:24 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-15-2017, 09:34 AM Go to last post
  11. Fps drop with the new update

    I have noticed na nagkaron ng FPS drop after ko maginstall nung bagong update. It's not in my videocard as my laptop is newly bought. Before naman,...

    Started by jumyrah07‎, 10-14-2017 11:12 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-15-2017, 09:32 AM Go to last post
  12. Can't Log in

    request time out . Please try again is this only happening to me or wat ?

    Started by Derpps‎, 10-14-2017 09:57 PM
    • Replies: 14
    • Views: 15
    10-15-2017, 09:27 AM Go to last post
  13. Help change mobile number

    mga sir maam bakit ganon isang linggo na yung email ko sa garena wala pa din nag rereply galing sa customer support. tapos hindi ko mapalitan yung...

    Started by julzjulianne‎, 10-04-2017 03:41 PM
    3 Garena Staff Post(s)
    • Replies: 8
    • Views: 9
    10-15-2017, 08:58 AM Go to last post
  14. Normal Draft Pick?

    So kakabalik ko sa pinas at started playing League on the ph server again. Issue ko lang ay kung gusto mo matuto ng isang position ay kailangan mo...

    Started by ced_mendoza‎, 10-14-2017 11:39 PM
    • Replies: 1
    • Views: 2
    10-15-2017, 04:48 AM Go to last post
  15. Error in login session?

    I keep getting the "There was an unexpected error with the login session" when it doesn't make sense that my internet is fine and my region is in...

    Started by skylight_speed‎, 10-14-2017 08:44 PM
    • Replies: 1
    • Views: 2
    10-14-2017, 10:56 PM Go to last post
  16. Post About another recent event held by the Smart X in LoL Rampage 2017

    My friend and I loaded up 1000 each because they told us that they would email us a list of champion skins worth 500 that we could choose from and...

    Started by azn_hunter‎, 10-14-2017 05:17 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-14-2017, 08:48 PM Go to last post
  17. Question To Whom It May Concern

    Hello people out there, gusto ko po sanang makiapg communicate sa mismong GARENA. I really don't know kung pano ko i reretrieve yung account ko....

    Started by LinuxReborn_02‎, 10-12-2017 06:30 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    10-14-2017, 08:01 PM Go to last post
  18. Thrower

    Pa trace nalang din nung laro admins or gm kung sino ka man.

    Started by Pakyukakuhamo‎, 10-14-2017 11:39 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-14-2017, 05:11 PM Go to last post
  19. NA Client launching instead of PH Client

    I'm having this weird problem whenever I launch my League of Legends client. The NA Client launches instead of the PH Client. I experience it at...

    Started by neverattic‎, 10-13-2017 11:06 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-14-2017, 01:55 PM Go to last post
  20. hack my account

    i need to get back my account in league of legends.. please:(:(:(:(

    Started by bkosz09‎, 10-13-2017 12:30 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    10-14-2017, 12:37 PM Go to last post
  21. there is a bug on Gtalk

    i have a problem On gtalk when i play LOl the internet is good but my ping is high can you fix it

    Started by karlrobeck‎, 10-14-2017 09:22 AM
    • Replies: 0
    • Views: 1
    10-14-2017, 09:22 AM Go to last post
  22. Getting black screen when loading game.

    Getting black screen when loading game. Also ingame. Please help!

    Started by inagatoyuki‎, 10-14-2017 04:26 AM
    • Replies: 0
    • Views: 1
    10-14-2017, 04:26 AM Go to last post
  23. Angry There needs to be an option to opt for the older Garena

    This new version is clunky as hell. Had to restart my LoL mid-match. Got a leaver/afk because the damn Games page won't load been trying for 10...

    Started by ooczzy‎, 10-14-2017 03:29 AM
    • Replies: 1
    • Views: 2
    10-14-2017, 04:06 AM Go to last post
  24. Inquiry about a hacked account

    Hi Garena! I just wanna seek some help for my friend whose account was hacked. He doesn't remember what e-mail address he used on that account (he...

    Started by nogame1‎, 10-12-2017 09:52 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    10-14-2017, 12:17 AM Go to last post
  25. Error rp conversion rewards

    nagpaconvert po ako 1000 rp ,pero bakit yung natanggap ko lang is 1 random skin,1 key, at capsule lang need help kulang po yung rewards na sinabi dun...

    Started by blueflame234‎, 10-12-2017 07:16 PM
    1 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    10-13-2017, 04:47 PM Go to last post
  26. Solo/Duo "Up for Promotion" Stuck!

    https://imgur.com/a/4HJSj IGN: Alex User: chambayot 32797005 Click nalang yong link. Pati mga recent 2-3 rank games ko hindi na record sa...

    Started by chambayot‎, 10-12-2017 09:29 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    10-13-2017, 04:01 PM Go to last post
  27. Connection Error?

    https://imgur.com/a/PPnEB can anyone help me with this

    Started by Crimson.Gremory‎, 10-13-2017 12:35 PM
    • Replies: 1
    • Views: 2
    10-13-2017, 03:27 PM Go to last post
  28. Exclamation Verified email change

    I sent an email to change my verified e-mail on this specific account,about a month now still no response or no actions taken on my email,...

    Started by johncaro107‎, 10-04-2017 02:59 PM
    4 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    10-13-2017, 03:06 PM Go to last post
  29. Unhappy Worlds Mission Bug?

    Kagabi naglaro ako ng ilan games and napansin ko na prang walang progress yung mission ko so i restart my client and ganun padin naka worlds icon...

    Started by Aayscream‎, 10-13-2017 12:20 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-13-2017, 02:48 PM Go to last post
  30. Victory but -LP

    I'm playing ranked solo/duo then got DCed in the middle of the game for no reason.. (My net is up/ping is fine) Then I got reconnected.. Won the...

    Started by pameandal‎, 10-13-2017 06:15 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    10-13-2017, 02:41 PM Go to last post

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