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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,516
    • Posts: 131,050
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,036
      • Posts: 75,601
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,450
    • Posts: 92,055
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. LoL Client.ExE Stop Working Need Help Please

    After Patch this is what happen Start LOL then no GAME Play show up i try many times to fix it but nothing happens... So i decided to reprogram it...

    Started by bammargera2013‎, 03-27-2016 12:42 PM
    2 Garena Staff Post(s)
    • Replies: 11
    • Views: 522
    03-30-2016, 08:55 AM Go to last post
  2. not starting or launching

    when i click the start league of legends nothing happen need help ty

    Started by Dummyproof‎, 03-29-2016 10:44 PM
    • Replies: 0
    • Views: 115
    03-29-2016, 10:44 PM Go to last post
  3. Hi garena support team

    could I request a support team gm to please help me with my concern, my garena account named chandra.doca was mysteriously logged in while I was...

    Started by kingquesada‎, 03-29-2016 08:35 PM
    • Replies: 0
    • Views: 116
    03-29-2016, 08:35 PM Go to last post
  4. I can't access lol, when about to process log in it shows a black screen.

    I can't access lol, when about to process log in it shows a black screen can"t queue up. Please help me. Thanks!:(

    Started by Icaruz_08‎, 03-29-2016 08:21 PM
    • Replies: 0
    • Views: 132
    03-29-2016, 08:21 PM Go to last post
  5. Datas.zip files!!!! Patch 6.6 patch error

    HERE IS THE LINK GUYS! :) ENJOY! -->https://www.dropbox.com/l/s/8adsA9SFmKY3Bi4tlQmSPp Delete the files...

    Started by hardzvixiv‎, 03-24-2016 03:24 PM
    • Replies: 4
    • Views: 1,135
    03-29-2016, 07:53 PM Go to last post
  6. MG for chall - master nbgay na po ba?

    Thanks sa sasagot

    Started by op.koneho‎, 03-29-2016 11:20 AM
    • Replies: 1
    • Views: 124
    03-29-2016, 06:08 PM Go to last post
  7. Gm . Mag reply naman kayo .

    Ano na ? wala na nagreply sa ticket ko 1 week nayon . sunugin ko office nyo e . hahahaha joke . pa follow up naman pagod nako mag antay at tumingin...

    Started by anololkapa‎, 03-29-2016 05:57 PM
    • Replies: 0
    • Views: 130
    03-29-2016, 05:57 PM Go to last post
  8. Garena Energy Matter

    It's fixed na po ☺

    Started by silentreaper28‎, 03-29-2016 05:33 PM
    • Replies: 0
    • Views: 102
    03-29-2016, 05:33 PM Go to last post
  9. My main account and alternate account got hacked.

    i lost 170 rp and my alternate account. My alternate account got its password changed and the hacker used the 170rp in my main account and probably...

    Started by sange29‎, 03-29-2016 09:46 AM
    • Replies: 1
    • Views: 159
    03-29-2016, 05:16 PM Go to last post
  10. Exclamation Fatal Error

    After ng pag install ko kagabi, nagkaroon ng error. Nakapag laro naman ako kagabi pero this morning pag open ko nagka fatal error na.

    Started by jfparcon23‎, 03-29-2016 03:46 PM
    • Replies: 0
    • Views: 105
    03-29-2016, 03:46 PM Go to last post
  11. Post Ticket

    Bakit Po nag Close yung eh nag reretrieve pa ako :( Pano na po yan edi mag oopen po ulet ako ng Panibagong TICKET?

    Started by elbombastar1234‎, 03-29-2016 01:24 PM
    • Replies: 0
    • Views: 107
    03-29-2016, 01:24 PM Go to last post
  12. screen delay

    hi, i have this problem that has only been occurring recently in this patch. my screen just spikes randomly, and sometimes it's the ping, but other...

    Started by piper.b‎, 03-29-2016 12:06 PM
    • Replies: 0
    • Views: 90
    03-29-2016, 12:06 PM Go to last post
  13. Account rank issue

    Gud day sir/ma'am. I was wondering if why my account GOT DEMOTED from PLATINUM 2 to PLATINUM 3. I still have my points and got a victory, but after...

    Started by sh1thappyn‎, 03-29-2016 11:41 AM
    • Replies: 0
    • Views: 79
    03-29-2016, 11:41 AM Go to last post
  14. Unhappy i need help

    please help me to retrieve my account username in garena "khenghen"

    Started by etonayatae‎, 03-29-2016 11:01 AM
    • Replies: 0
    • Views: 75
    03-29-2016, 11:01 AM Go to last post
  15. Report toxic person as I dont trust in game report system

    Good morning. I was playing a game when my computer crashed which was very unfortunate. After reconnecting I had helped my team secure 3 kills for...

    Started by chris1482‎, 03-29-2016 01:23 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 122
    03-29-2016, 10:05 AM Go to last post
  16. cant open LoL

    how to fix authentication error, request timed out??? please reply

    Started by davemattheus‎, 03-29-2016 08:10 AM
    • Replies: 0
    • Views: 75
    03-29-2016, 08:10 AM Go to last post
  17. League of Legends Update Bug

    I was playing a Ranked game my League of Legends was Updated when I restart my computer due to Lag it says that my LoL is not updated so I reupdate...

    Started by XxLoxenusxX‎, 03-28-2016 01:07 PM
    • Replies: 17
    • Views: 475
    03-29-2016, 05:27 AM Go to last post
  18. Garena Plus LoL sidebar launcher login screen / flash movie stuck on old Season 6?

    Is this issue on my side only? It seems yung flash movie / login screen ay stuck sa Season 6 login screen. Hindi sya nagupdate nung nirelease si Jhin...

    Started by emperorisuka‎, 03-28-2016 05:57 PM
    • Replies: 1
    • Views: 220
    03-29-2016, 03:22 AM Go to last post
  19. Thumbs up can i play lol phil. in other counctry

    sir d po ako maka laro ng lol phil . uae po kc ako panu po ba gagawin ??

    Started by k|cff44ff44aws‎, 03-28-2016 10:24 PM
    • Replies: 1
    • Views: 147
    03-29-2016, 03:17 AM Go to last post
  20. Unhappy Pls help!!!!

    I cant top up RP...the PURCHASE RP cant OPEN...WHAT WOULD I DO.. PLSS HELP!!!!:(:(:(:(:(:(

    Started by Segarra07‎, 03-28-2016 08:26 PM
    • Replies: 1
    • Views: 121
    03-29-2016, 03:03 AM Go to last post
  21. Admin pa fix naman ng patch !!

    admin pa fix naman, wala ng nag lalaro sa shop namin, hndi natatapos ung patch, tapos meron pang vc++ runtime error na nalabas pagtapos ng champ...

    Started by nico.romzen‎, 03-29-2016 01:02 AM
    • Replies: 0
    • Views: 131
    03-29-2016, 01:02 AM Go to last post
  22. Missing project: Yasuo icon (summoner icon)

    Missing project: Yasuo icon (summoner icon)

    Started by OverQualified99‎, 03-28-2016 10:18 PM
    • Replies: 0
    • Views: 159
    03-28-2016, 10:18 PM Go to last post
  23. Launcher Black Screen

    Nag update po ako ng LoL, pagkatapos magdownload may lumabas na dalawang installer tapos nag error.. ngayun di na gumagana yung LoL ko.. ako lang po...

    Started by blastup32‎, 03-28-2016 09:30 PM
    • Replies: 0
    • Views: 186
    03-28-2016, 09:30 PM Go to last post
  24. Encountered Problem in Champion Select

    Here is a video of the bug. Hope it helps

    Started by sissionmuccess‎, 03-28-2016 09:18 PM
    • Replies: 0
    • Views: 74
    03-28-2016, 09:18 PM Go to last post
  25. Champion Available Rotation

    Not sure if properly addressed(now shown in first page) but sa champion screen and champion select, pinapakita yung old roster instead sa current....

    Started by neomonpkmn02‎, 03-28-2016 09:18 PM
    • Replies: 0
    • Views: 86
    03-28-2016, 09:18 PM Go to last post
  26. PH_160324to160328.exe patch error

    Kanina pang 12 tong issue na to, di parin na fix? bka meron kau jan na riotlaunchher na dll.

    Started by xermasterz‎, 03-28-2016 07:05 PM
    • Replies: 8
    • Views: 1,069
    03-28-2016, 09:13 PM Go to last post
  27. Angry Patch failed pa fix naman !! Ubos na player sa shop

    Ayusin nyo ung lol ayaw mag tuloy ng patch nag eerror same ng problem ng nag popost d2 ngayon pansinin nyo naman kami gm's kawawa negosyo sa inyo...

    Started by Updater21‎, 03-28-2016 06:38 PM
    • Replies: 6
    • Views: 197
    03-28-2016, 09:10 PM Go to last post
  28. I bought Aurelion Sol and it's on my purchase history but i dont have it.

    So yeah i bought Aurelion Sol as soon as he was out and yet i realized i dont have him on my unlocked champions. images ...

    Started by terrors_123‎, 03-28-2016 08:13 PM
    • Replies: 0
    • Views: 86
    03-28-2016, 08:13 PM Go to last post
  29. Main Account Banned for No Apparent Reason?

    Hello, today I'd oddly received an e-mail from Garena Taiwan and after roughly translating it using Google Translate, it said that my account (Garena...

    Started by zleepysmurf‎, 03-18-2016 08:13 PM
    4 Garena Staff Post(s)
    • Replies: 11
    • Views: 847
    03-28-2016, 08:08 PM Go to last post
  30. Unhappy Pansinin nyo naman yung Account Retrieving kong Thread :(

    Pag hindi nyo po ako natulungan baka mag Close yung Ticket ko Please lang Po kailangan ko po talagang ma Retrieve yung Account ko Please lang po Yung...

    Started by elbombastar1234‎, 03-28-2016 08:03 PM
    • Replies: 0
    • Views: 113
    03-28-2016, 08:03 PM Go to last post

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