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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,844
    • Posts: 132,228
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,203
      • Posts: 76,142
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,574
    • Posts: 92,422
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 20
    • Views: 21
    02-21-2018, 02:39 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Received a Loss Prevented

    I've been received a Loss Prevented while I lost my game and experiencing a connection issues. What is that mean?

    Started by manaoiscarlo82‎, 04-24-2016 04:51 PM
    • Replies: 1
    • Views: 148
    04-24-2016, 05:02 PM Go to last post
  2. Stutter Lag

    Hi there Garena, Im in need of help here, please do watch this video. Stutter lag began at around 5-7sec and...

    Started by xyrelle1998‎, 04-24-2016 01:45 PM
    • Replies: 5
    • Views: 321
    04-24-2016, 04:29 PM Go to last post
  3. Anyare sa LOL

    Bakit naDC lahat?

    Started by DG.nCm_Net‎, 04-24-2016 04:23 PM
    • Replies: 1
    • Views: 132
    04-24-2016, 04:24 PM Go to last post
  4. Pldt- Always Attempting

    Good afternoon LOL PH Team I just want to share this it's always attempting even though i'm having a normal ping. Our net is stable i don't know...

    Started by jeremyantiquera‎, 04-24-2016 02:45 PM
    • Replies: 0
    • Views: 89
    04-24-2016, 02:45 PM Go to last post
  5. Talking How to create a damn clan?

    Plz help me! How do u create a clan?!

    Started by alinsugay30‎, 04-24-2016 12:18 PM
    • Replies: 3
    • Views: 282
    04-24-2016, 02:12 PM Go to last post
  6. Maesto error

    Sir paanu po ba isosolve yung issue na yan pag ka connect ko black screen tapos wlang lumalabas tapos may lumalabas na unable to connect the internet

    Started by betatetamax06‎, 04-24-2016 02:00 PM
    • Replies: 0
    • Views: 68
    04-24-2016, 02:00 PM Go to last post
  7. permanently suspension?

    permanent suspension ng walang dahilan? ano yun? joke? bat ako na suspend wtf............. RPLY AGAD LOL ADMIN KUNG BKT PERMANENT SUSPENSION...

    Started by paolo1806‎, 04-21-2016 11:15 PM
    1 Garena Staff Post(s)
    • Replies: 9
    • Views: 551
    04-24-2016, 01:24 PM Go to last post
  8. Can't create thread in Demacian Capital>Trinket Tournaments>Proving Grounds

    "vBulletin Message" yan lang po nakasulat.

    Started by jaloogayre23‎, 04-24-2016 10:56 AM
    • Replies: 1
    • Views: 82
    04-24-2016, 12:53 PM Go to last post
  9. Thumbs down 319/374 stuck

    i hope someone will help me about this! For real i hope! Don't ignore this post!

    Started by iam_andrea‎, 04-24-2016 10:03 AM
    • Replies: 0
    • Views: 69
    04-24-2016, 10:03 AM Go to last post
  10. Pa ban plss..

    GM pa ban nga po ung IGN: alphahunter mamimigay daw xa ng 700RP.. pero need nya ung user at pass.. xempre d ko binigay.. pero nababad3p lng ako...

    Started by morbid_princess‎, 04-20-2016 10:23 AM
    • Replies: 3
    • Views: 168
    04-24-2016, 09:17 AM Go to last post
  11. Need help admin or mods

    WHAT THE HELL IS THIS CAN YOU HELP ME TO THIS PROBLEM

    Started by jessicalovegab‎, 04-24-2016 08:56 AM
    • Replies: 0
    • Views: 59
    04-24-2016, 08:56 AM Go to last post
  12. Red face long lost ccount

    hi GM yung isa ko pong account kalat na kalat na -_- wala akong magawa yung pass ng email nun nka limutan ko na tapos yung CP # naman nun natapon ko...

    Started by headhunter919‎, 04-23-2016 10:37 PM
    • Replies: 1
    • Views: 167
    04-24-2016, 12:14 AM Go to last post
  13. login error

    My IP Info City: Canaoalan State/Region: Pangasinan Country: ph - Postal Code: 2417 Time Zone: ETC +08:00 ISP: Csi Market Square (uSA TV) ...

    Started by xellosdelacena‎, 04-23-2016 07:50 PM
    • Replies: 2
    • Views: 154
    04-23-2016, 08:04 PM Go to last post
  14. my game was md

    pls help me my 7 games earlier which ib on the day of april 23rd saturday was dated april 22nd even though i p

    Started by kevinreyes1112‎, 04-23-2016 07:01 PM
    • Replies: 0
    • Views: 96
    04-23-2016, 07:01 PM Go to last post
  15. Toxic ppl

    Dahil sa weekend challenge ang dami ng toxic sa URF, noong nakaraang URF di naman ganito dati e. Sino ba namang tatamarin maglaro pag toxic kampi mo?

    Started by yeahnik0321‎, 04-23-2016 03:49 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 129
    04-23-2016, 06:22 PM Go to last post
  16. Bug? Please help

    Hi my friend was having a problem in his game in lol.His problem is that in every champ that he use,when he skill it doesnt show anything for...

    Started by death_village12‎, 04-23-2016 04:48 PM
    • Replies: 0
    • Views: 69
    04-23-2016, 04:48 PM Go to last post
  17. Refund

    I bought Underworld Twisted Fate and I was looking for a refund.

    Started by alphabeat41‎, 04-23-2016 04:21 PM
    • Replies: 0
    • Views: 74
    04-23-2016, 04:21 PM Go to last post
  18. Unhappy Please help us ultera users

    matagal ko na po itong na e-encounter sana po magawan naman po ng solution :( Minsan po kasi ok si connection sa game but pa DC DC si Garena and...

    Started by agp_cutenezz‎, 04-23-2016 03:42 PM
    • Replies: 0
    • Views: 119
    04-23-2016, 03:42 PM Go to last post
  19. account problem

    mam/sir can you help me with my account has been permanently suspended and i dont know why.Please help me with my problem thank you

    Started by kenshi89‎, 04-23-2016 02:58 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 146
    04-23-2016, 03:35 PM Go to last post
  20. HELP ! League of legends WIndow mode is too smalll!!!

    anyare? sobrang liit ng LoL window ko tapos hindi pwedeng ifullscreen/borderless kase ganun pa den sya kaliit. may solution po ba? nag reinstall na...

    Started by iixxd.cxxii‎, 04-22-2016 10:35 PM
    • Replies: 4
    • Views: 386
    04-23-2016, 01:24 PM Go to last post
  21. Permanent Banned (Why or How did I got banned?)

    Hi. tanong ko lang po, pano po ako na-ban? Nakalaro naman ako last week at okay naman pero kahapon pag tapos ng update ng LoL ko at pag open ko ng...

    Started by Xephos008‎, 04-23-2016 10:18 AM
    1 Garena Staff Post(s)
    • Replies: 10
    • Views: 365
    04-23-2016, 12:20 PM Go to last post
  22. Exclamation Account bug reset

    to whom it may concern, im a shop owner here in isabela.. i have a problem in patching your game so i decided to download the cafe version of the...

    Started by xxkiller01xx‎, 04-23-2016 11:49 AM
    • Replies: 0
    • Views: 240
    04-23-2016, 11:49 AM Go to last post
  23. teemo cup mariveles bataan

    pa drop down po dito contacts ng gm or kahit sinong pwede contactkin sa garena need lang po pinaasa po kasi kami dito sa teemo cup galing pa kami ng...

    Started by rawrrr.seljoboy‎, 04-23-2016 10:06 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 146
    04-23-2016, 11:18 AM Go to last post
  24. Low FPS/FPS drops but not in other games.

    Recently, I have changed my hardware to cater my gaming needs... and am sure my CPU/RAM/GPU/VRAM are more than capable handling LoL but come Patch...

    Started by forumsforonly‎, 04-19-2016 04:48 PM
    • Replies: 1
    • Views: 369
    04-23-2016, 08:53 AM Go to last post
  25. Help please

    Pano to hhelp Output folder: D:\Program Files (x86)\GarenaLoLPH\GameData\Apps\LoLPH the Current version :20160407 Output folder: D:\Program...

    Started by technicolored‎, 04-23-2016 12:00 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 295
    04-23-2016, 06:25 AM Go to last post
  26. please help ,, almost 3 days na ko namomroblema dito thanks .

    file failed to merge, file doesnt exist (ADOBE AIR.VCH, ADOBE AIR.DLL) 374 Files need to be mergedfile failed to merge, file...

    Started by TrY.CraSh‎, 04-23-2016 03:38 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 485
    04-23-2016, 06:24 AM Go to last post
  27. Anong mang yayari pag dinelete ko yung old lol file habang nag rereinstall ako?

    anong mamangyayare kinakabahan kase ako baka masira yung lol eh :(

    Started by iamlunaking‎, 04-23-2016 12:56 AM
    • Replies: 3
    • Views: 131
    04-23-2016, 02:28 AM Go to last post
  28. Exclamation 2 times dodged because i cant lock my champion.

    -14 lp. Cant lock my own champion. 2 times. Ranked game. Merong net. Di naman nag titime out. Nangyayare lang to sa ranked. Its f*cking frustrating.

    Started by angel77‎, 04-23-2016 01:04 AM
    • Replies: 0
    • Views: 58
    04-23-2016, 01:04 AM Go to last post
  29. I need help!!

    When i update my lol and finish it when i click start then the loading screen is nothing but black plss help me to resolve this problem,...

    Started by yttap13‎, 04-22-2016 11:14 PM
    • Replies: 0
    • Views: 50
    04-22-2016, 11:14 PM Go to last post
  30. garena shell convert

    pano po mag convert ng garena shell using browser? ayaw gumana sa store eh

    Started by kiyz16‎, 04-22-2016 08:40 PM
    • Replies: 1
    • Views: 125
    04-22-2016, 09:12 PM Go to last post

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