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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 130,664
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 14,963
      • Posts: 75,400
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,412
    • Posts: 91,931
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. cant log in

    bat d po ako maka log in sa lol queue? " There was an error with the log in session. Please try again" yan po ang sinasabi ..pa tulong nmn.

    Started by Jamesgabaen‎, 11-16-2017 09:35 AM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    11-16-2017, 09:47 AM Go to last post
  2. Sorry, Garea is not available in your country right now.

    Everytime I login to the new client, it always says "Sorry, Garena is not available in your country right now." I was able to play yesterday...

    Started by skelebruh‎, 11-16-2017 06:28 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-16-2017, 09:46 AM Go to last post
  3. Ranked decay

    Mag nonotify paba yung ranked decay kasi tagal ko ng dinalaro simula nung nag pre season tataka kasi ako walang lumalabas october something last...

    Started by tanyanmui‎, 11-16-2017 01:42 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-16-2017, 02:16 AM Go to last post
  4. RP bought Rune pages to Skins missing

    Please check my account, IGN: Ribby Im sure I bought some rune pages with RP back then. I think i even bought the 10 page bundle yet I havent...

    Started by sahnzo‎, 11-10-2017 12:51 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    11-16-2017, 02:14 AM Go to last post
  5. Blue Essence

    ask ko lng po kung bakit maliit lng bigay na blue essence sa account ko madami naman ako runes at rune page yung sa mga kasama ko 30k+ bigay mga...

    Started by Fellyzon13‎, 11-11-2017 01:38 AM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    11-16-2017, 02:12 AM Go to last post
  6. Exclamation Hextech Mystery Champion gave me several champions I already owned.

    Good evening, With the release of the pre-season I was looking forward to spending all of my hard earned Blue Essence to unlock all champions...

    Started by atx.jeft‎, 11-09-2017 09:08 PM
    3 Garena Staff Post(s)
    • Replies: 11
    • Views: 12
    11-16-2017, 01:35 AM Go to last post
  7. Not available yung GARENA

    "Sorry, Garena is not available in your region now." sa lahat ba yan ngayon or ako lng?

    Started by Aax_mo‎, 11-15-2017 09:36 PM
    • Replies: 1
    • Views: 2
    11-16-2017, 01:11 AM Go to last post
  8. Can't open my account using the new CLIENT

    I have problems regarding to the new client. My account was created at the middle of 2008 - 2009 i can't remember. I can use the Garena plus (old...

    Started by Tsukiumi...‎, 11-14-2017 09:13 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-16-2017, 12:26 AM Go to last post
  9. Where is my Blue Essence?

    I started playin' seeing a window that tells me what my Runes and Rune Page was converted into but i haven't received any Blue essence, also the...

    Started by Adriancruz829‎, 11-16-2017 12:06 AM
    • Replies: 1
    • Views: 2
    11-16-2017, 12:19 AM Go to last post
  10. Moved: Freezing during game

    Started by xxxleovanioxxx‎, 11-15-2017 10:59 PM
    • Replies: -
    • Views: -
    11-15-2017, 10:59 PM Go to last post
  11. If I blocked a player, will he be blocked permanently?

    If I blocked a player, will he be blocked permanently? Because some of the players that I previously blocked are showing that I can still block them...

    Started by Propetaa‎, 11-15-2017 04:58 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-15-2017, 10:04 PM Go to last post
  12. Summoner Rewards for playing the game for a long time

    Hi, I just noticed that I've been given the lowest kind of emote reward you could get. I think there's a problem since I've been playing since Season...

    Started by deadlake3‎, 11-14-2017 04:30 AM
    2 Garena Staff Post(s)
    • Replies: 17
    • Views: 18
    11-15-2017, 09:54 PM Go to last post
  13. Permanently Banned

    Please ban this player "" for Feeding and Giving up the game.

    Started by Diablo.Kashiro‎, 11-15-2017 08:03 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-15-2017, 09:16 PM Go to last post
  14. No skins received for Rune Pages bought with RP

    Hi, I remember buying my Rune Pages with RP and yet I did not receive any skins for them. I have 11 pages at the moment and I know I got 7 of them...

    Started by neg01‎, 11-15-2017 08:52 PM
    • Replies: 0
    • Views: 1
    11-15-2017, 08:52 PM Go to last post
  15. Unhappy Nawala Runes ko?

    naglaro ako kanina umaga ok pa yung runes ko, tas after 5 hours nag login ako ulit nag queue sa ranked game then pagka pick ko ng ORN nabigla na lng...

    Started by sardz0908‎, 11-15-2017 08:37 PM
    • Replies: 1
    • Views: 2
    11-15-2017, 08:40 PM Go to last post
  16. Permanently Banned

    I dont know how did i get permanently banned my friend was using my account to play with his friends and i opened my account and its banned im not...

    Started by glenn_bismano‎, 11-15-2017 06:49 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-15-2017, 07:04 PM Go to last post
  17. Exclamation REPORT!! Please Take time to check this...

    REPORT IGNs 1st Game: 2nd Game: REASON: COMMUNICATION(WITH THEIR TEAM), THROWING/TROLLS THE GAME, TOXIC/TRASHTALK, and CHALLENGES PLAYERS TO...

    Started by scykes‎, 11-07-2017 03:53 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    11-15-2017, 07:02 PM Go to last post
  18. FPS Drop

    Ako lang ba nakakaranas nito? Pansin ko ngayon patch lang ako nag ffps drop ng ganito. Stable FPS ko dati 150-100 high settings lahat ngayon 100...

    Started by cellataba‎, 11-12-2017 12:34 PM
    • Replies: 1
    • Views: 2
    11-15-2017, 06:55 PM Go to last post
  19. Moved: help

    Started by Jampongkiller‎, 11-15-2017 06:40 PM
    • Replies: -
    • Views: -
    11-15-2017, 06:40 PM Go to last post
  20. Concern about the online tournament.

    Hi i would like to ask bakit DQ kaagad yung online tournament namin Rising Stars team namin sa visayas bracket, sorry dahil na late kami mag reply...

    Started by sylverz13‎, 11-15-2017 05:46 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    11-15-2017, 06:32 PM Go to last post
  21. New Garena

    Could someone send a link to download the new Garena client? Since it doubles the energy you earn (idk) and I have 37k energy I think it would...

    Started by putlaputim‎, 11-15-2017 03:12 PM
    • Replies: 1
    • Views: 2
    11-15-2017, 05:45 PM Go to last post
  22. New Garena Problem

    Hello po. Tanung ko lang po kasi pag ng login ako sa new garena reset lahat sa account ko lahat ng champion, skins, tpos level ko nag reset sa...

    Started by agent12x‎, 11-15-2017 02:16 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-15-2017, 02:31 PM Go to last post
  23. Thumbs down Bagal ng lol

    Help naman po bat po naglalag ang lol maganda naman pc namin connection namin bakit nga po? Tsaka totoo ba na walang shards per game xp per game...

    Started by PandaAimer‎, 11-15-2017 09:09 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-15-2017, 12:44 PM Go to last post
  24. can i play league with this spec?

    Os:Windows 10 Processor:Amd a4 3400 Graphics Card:Nvidia GT 650m Ram:4GB Kung pwede ano kayang fps and game settings para makalaro

    Started by maginastic‎, 11-14-2017 04:16 AM
    • Replies: 1
    • Views: 2
    11-15-2017, 08:10 AM Go to last post
  25. Lol files keep on getting corrupted...

    I copied my back up files but the problem still there. I tried repairing and doing system restore but nothing works. Help pls..! p.s. sometimes...

    Started by cursedone203‎, 11-14-2017 12:25 PM
    3 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    11-14-2017, 08:37 PM Go to last post
  26. missing skin bought almost year ago

    nawala po yung iba kong mga skins. di ko na din sure kung anong mga skins nawala. paki check nlng po

    Started by KurohTenshi‎, 11-14-2017 04:12 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-14-2017, 05:51 PM Go to last post
  27. Loot Bug?

    As soon as I got 2 keys from logging in, I went ahead and opened a chest. Then this happened: I immediately tried to post on reddit, but I was...

    Started by aj.derosas‎, 11-14-2017 02:29 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-14-2017, 05:47 PM Go to last post
  28. Honor 4 Ward despite being Honor 5

    The ward was just given to me today, and I had reached Honor 5 two days ago (November 12, 2017). There was no crashing or whatsoever involved.

    Started by Yngpre‎, 11-14-2017 01:56 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    11-14-2017, 05:46 PM Go to last post
  29. Honor Capsule replaces my Level Up Reward Champion Capsule and gone

    Hello. Can you please investigate my account? Because my Level Up Reward Champion Capsule was gone after replacing by the Honor Capsule. After I used...

    Started by chuunibyou134‎, 11-14-2017 02:01 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-14-2017, 05:45 PM Go to last post
  30. Rune Collector Mission Not Received

    Good day everyone! Tanong ko lang po kung bakit, hanggang ngayon, di ko parin narereceive yung rune collector mission?? I have proof that I haven't...

    Started by stygan1‎, 11-14-2017 04:37 PM
    • Replies: 5
    • Views: 6
    11-14-2017, 05:28 PM Go to last post

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