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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 131,521
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,106
      • Posts: 75,825
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,494
    • Posts: 92,174
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Username does not exist.

    I cant log in and its says that my username does not exist but i can log in in this forum.

    Started by titimoungas...‎, 01-10-2018 03:49 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    01-11-2018, 02:16 PM Go to last post
  2. Redeem Failed

    So I got a Gangplank champion shard and using Blue essence I tried to upgrade it to champion permanent but then it says REDEEM FAILED! It does say...

    Started by Kirito-kun7‎, 11-21-2017 04:14 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    01-11-2018, 02:01 PM Go to last post
  3. Snowdown Capsules Reward of December 23 MIssion

    Kailan po dadating yung rewards?

    Started by UnikoBiatch‎, 12-27-2017 11:33 AM
    2 Garena Staff Post(s)
    • Replies: 17
    • Views: 18
    01-11-2018, 01:50 PM Go to last post
  4. After installing the new client I can't access my account

    My friend can't log in his account after installing the new garena client. It says that "username does not exist" but he can login his account at...

    Started by sallogel12‎, 01-11-2018 01:30 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-11-2018, 11:56 AM Go to last post
  5. tanong lang about sa 12 days project tokens

    sabi po kasi sa bagong post nyo na "all players have received their rewards as of january 5". As far as i can remember naka 20 wins po ako during the...

    Started by google1090‎, 01-10-2018 09:30 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-11-2018, 11:54 AM Go to last post
  6. Snowdown Challenge

    I did not recieve my 2 capsules (only emote) in the Snowdown Challenge Decemeber 23,2017.:confused:

    Started by Ian_1123‎, 01-10-2018 06:55 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-11-2018, 11:51 AM Go to last post
  7. Moved: Manual patch

    Started by BBLLAANNKK‎, 01-11-2018 09:55 AM
    • Replies: -
    • Views: -
    01-11-2018, 09:55 AM Go to last post
  8. Moved: New Garena client cant detect my LOL Folder

    Started by edrickfranco‎, 10-01-2017 04:58 PM
    • Replies: -
    • Views: -
    01-11-2018, 08:54 AM Go to last post
  9. Moved: New client don"t work properly

    Started by hilson29‎, 01-11-2018 08:34 AM
    • Replies: -
    • Views: -
    01-11-2018, 08:36 AM Go to last post
  10. snowdown capsule reward

    di ko nakuha yung rewards sa challenge pakisabi na lng kung ano yung ipapakita

    Started by janssenzz‎, 01-10-2018 12:29 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    01-11-2018, 12:57 AM Go to last post
  11. Update sa New Garena

    Nag-uupdate po ako and ang sobrang bagal nya. mga 2 hours na and wala pa sa kahati yung na ddl. matanong ko lang po ganun po ba talaga? thank you po...

    Started by snepai_cke‎, 01-10-2018 08:30 PM
    • Replies: 3
    • Views: 4
    01-10-2018, 08:59 PM Go to last post
  12. Yung event po nung december 23 nasan na?

    hi gusto ko lang po sana i clarify na yung sinasabi nyong 5-10 working days nyo di pa nyo kamo kasama yung weekends so bale january 9, 2018 daw sabi...

    Started by xeehyuzun‎, 01-10-2018 08:02 PM
    • Replies: 1
    • Views: 2
    01-10-2018, 08:42 PM Go to last post
  13. Moved: Garena Plus - LEAGUE OF LEGENDS STUCK UPDATING

    Started by yamomay‎, 01-10-2018 06:00 PM
    • Replies: -
    • Views: -
    01-10-2018, 06:00 PM Go to last post
  14. Exclamation Snowdown Challenge

    Hi may I follow up my account regarding the reward for Snowdown Challenge. Thanks Garena. UID: 8294429

    Started by archangelfritz‎, 12-31-2017 02:07 PM
    3 Garena Staff Post(s)
    • Replies: 20
    • Views: 21
    01-10-2018, 04:04 PM Go to last post
  15. Question Snowdown Challenge

    May Snowdown event last Dec 23 to win 5 games in that single day Ang sabi sabi, on or before January 9 ibibigay ang rewards for the mission....

    Started by ck.angel03‎, 01-10-2018 11:03 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-10-2018, 03:25 PM Go to last post
  16. Snowdown capsules

    bakit po wala pa akong narerecieve na rewards eh natapos ko naman po yung challenge? sabi sa isang forum before or on Jan.9 makukuha na eh Jan.10 na...

    Started by hilson29‎, 01-10-2018 08:35 AM
    1 Garena Staff Post(s)
    • Replies: 9
    • Views: 10
    01-10-2018, 03:25 PM Go to last post
  17. Snow Down capsules?

    1/10/18 still no capsule

    Started by denniscj2012‎, 01-10-2018 07:41 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    01-10-2018, 03:24 PM Go to last post
  18. Exclamation [Password] Change password but no verification sms

    Hi, I've tried everything listed here, They told me to send an email but whenever I click on the link it tells me that my "Email is not yet...

    Started by dragon50‎, 09-30-2017 02:50 PM
    4 Garena Staff Post(s)
    • Replies: 8
    • Views: 9
    01-10-2018, 03:24 PM Go to last post
  19. Snowdown challenge??

    18 days na akong naghihintay wala parin :( anong nangyari?

    Started by ad3k3‎, 01-10-2018 07:40 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-10-2018, 03:23 PM Go to last post
  20. Snowdown Capsules

    Wala pa kong narereceive na 2 snowdown capsules at yung jinx emote pero nagawa ko naman yung challenge

    Started by jakester09‎, 01-09-2018 12:31 AM
    3 Garena Staff Post(s)
    • Replies: 12
    • Views: 13
    01-10-2018, 03:22 PM Go to last post
  21. Snow Down Challenge December 23

    Can i ask when will be the insertion of 2x Snow Down Capsule?

    Started by JHEFFniCLAUDE‎, 12-31-2017 09:13 AM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    01-10-2018, 03:22 PM Go to last post
  22. Thumbs down Snowday Capsule?

    Its already january 10 and still dont have the capsule :confused:

    Started by hotshot209‎, 01-10-2018 06:05 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-10-2018, 03:19 PM Go to last post
  23. Snowdown Capsule?

    Dear league of Legends 5-10 working days pero wla p rin ung snowdown capsule k at ung emote mag eend n poh ung event sa dec 9? panu poh yan natapus k...

    Started by cryzer987‎, 01-06-2018 03:35 AM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    01-10-2018, 03:18 PM Go to last post
  24. Redeem failed

    Hindi ko makuha yung dalawang champion na inunlock ko .

    Started by ohward‎, 01-09-2018 10:27 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-10-2018, 03:18 PM Go to last post
  25. Snow down capsules & jinx emote from the event of dec 23 2017

    Dear riot i have completed the quest of the snowdown challenge. I have 8 wins back at that day but still no capsules and emote given as of this day....

    Started by pikpak234‎, 01-08-2018 11:05 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    01-10-2018, 03:17 PM Go to last post
  26. Moved: Stack in League of Legends Sticker When Launching the game

    Started by autogg.com‎, 01-10-2018 11:13 AM
    • Replies: -
    • Views: -
    01-10-2018, 11:38 AM Go to last post
  27. Joy to the Rift Prize

    Sir wala pa po prize ko. :(

    Started by asard0‎, 01-09-2018 06:23 PM
    • Replies: 1
    • Views: 2
    01-09-2018, 08:16 PM Go to last post
  28. Help!

    I want to enable Low Spec Mode pero di sya magactivate once chineck ko po at pag pindot ko ng "DONE" wala po ngyayari tinry ko palitan window size di...

    Started by cykrus12‎, 01-09-2018 02:18 PM
    • Replies: 2
    • Views: 3
    01-09-2018, 07:46 PM Go to last post
  29. New Season Suprise

    if i purchase inspiration path (for Example). will i have a chance to get a legacy skin. like Nottingham ez, Goth annie, Rusty BLitz, etc etc?

    Started by ad3k3‎, 01-09-2018 08:57 AM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    01-09-2018, 03:09 PM Go to last post
  30. Dear Lol Admin

    D ko na ma verify yung email ko para sa garena account ko. gusto ko sana lipat sa bagong email pero d ko rin magawa dahil connected sya sa old...

    Started by iamgeolyle‎, 01-09-2018 09:41 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-09-2018, 11:05 AM Go to last post

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