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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 131,050
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,036
      • Posts: 75,601
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,450
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    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Project skin orb

    Bought 7 skin or with +3-4 Project token each but didnt add on my project token help

    Started by iinext‎, 12-08-2017 04:58 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-09-2017, 02:13 AM Go to last post
  2. Redeem failed

    ayaw magredeem ng inunlock kong champion through loot , ilang araw na sya nag eerror , maipapakita ko sana kaso di ako marunong maglagay ng image dito

    Started by achmed016‎, 12-08-2017 04:05 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-09-2017, 02:12 AM Go to last post
  3. Are there any online tournaments?

    Are there any online tournaments? with prizes? like you're just at home playing LoL and you need to attend the game at the right time or else your...

    Started by gibabummangga‎, 12-08-2017 12:37 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-09-2017, 02:07 AM Go to last post
  4. mystery deal bug

    when i rolled it said an error occured then my rp went from 75 to 45.. when i checked the purchase history i got a bundle which i cant see

    Started by boss_myx13‎, 12-08-2017 10:48 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-09-2017, 02:03 AM Go to last post
  5. Missing project token

    Hi i bought project skin shard 7 pcs but the token dnt add in my invetory .. still have 40 :( im missing 21 project token Ign : Bot God

    Started by iinext‎, 12-08-2017 09:43 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-09-2017, 02:03 AM Go to last post
  6. RP Conversion not reflected in account

    Please help, I bought 100 shells and converted to RP but the RP is missing.

    Started by kirathejustice‎, 12-08-2017 02:55 AM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    12-09-2017, 02:01 AM Go to last post
  7. I have no 3v3 Icon

    My Ranks are Master for solo/duo, Rank Flex Plat 1, and Silver 2 for 3v3 i know silver 2 lng pero sayang yung icon di nga naipasok yung ezreal icon...

    Started by lemzkie666‎, 11-20-2017 05:59 PM
    • Replies: 3
    • Views: 4
    12-08-2017, 09:49 PM Go to last post
  8. Missing Skin

    I got the Green Xerath skin from a chest a while back, thing is, I didn't have the champion yet. So yesterday, I got the champ and viola, skin isn't...

    Started by jaredzki‎, 12-08-2017 04:57 PM
    • Replies: 3
    • Views: 4
    12-08-2017, 09:48 PM Go to last post
  9. New client memory leak

    pano po ba maayos to kasi umaabot po ng 700,000+ ung memory ng league client meron po bang idea kung pano maayos ung ganito?

    Started by geomatrx‎, 06-26-2017 01:44 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 94
    12-08-2017, 09:41 PM Go to last post
  10. Moved: Client is not Starting since todays Update

    Started by eurika227‎, 12-08-2017 09:11 PM
    • Replies: -
    • Views: -
    12-08-2017, 09:11 PM Go to last post
  11. Ui flickering

    aside po ma'am/sir sa ui flickering, nakakaexperience rin po ako ng game stuttering despite ng good fps pa help :/

    Started by SCND.62335463‎, 12-03-2017 01:47 PM
    • Replies: 9
    • Views: 10
    12-08-2017, 08:22 PM Go to last post
  12. Where's the Chest Filter in Champ Select?

    Where's the Chest Filter in Champ Select?

    Started by Ravidelle‎, 12-08-2017 12:09 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    12-08-2017, 06:15 AM Go to last post
  13. "FIFTYOFF Coupon fail bug"

    so i checked out project: vayne, bought it for 250 and when i opened the web page again and checked my history. it says it failed, so i tried to use...

    Started by matzuky12111‎, 12-08-2017 02:48 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 03:53 AM Go to last post
  14. Exclamation Tahm Kench Champion Permanent "Redeem failed!"

    Good day, I need your help. I can't unlock Tahm kench permanently. Attached image shows the error I am receiving. I got a Tahm Kench...

    Started by RodJun828‎, 12-07-2017 10:25 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 02:17 AM Go to last post
  15. Unhappy Coupon Shop Bug?

    http://24899800_896469277170194_2736424059732556637_n.jpg i can't use the discount coupon anymore even though it didn't buy it :(

    Started by Ez8thanatos‎, 12-07-2017 05:54 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-08-2017, 02:15 AM Go to last post
  16. wasting may time and days

    the lol was so lag and so many quiters, unbanlace player in platinum ranked games. im wasting my time and days in this game. before i played 24/7...

    Started by icaz20‎, 12-07-2017 06:48 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-08-2017, 02:14 AM Go to last post
  17. Shopping Cart Discount Code Bug

    Hello there. I recently tried buying the star guardian jinx skin in the shopping cart while using the discount code FIFTYOFF but the transaction...

    Started by AriaLV‎, 12-08-2017 02:02 AM
    • Replies: 0
    • Views: 1
    12-08-2017, 02:02 AM Go to last post
  18. Piltover's Finest RP prize

    Greetings! I would like to follow-up our RP prizes almost 4 weeks na kasi di parin dumadating and yung the other Piltover tourna din. same location...

    Started by bakasay58‎, 11-22-2017 03:01 PM
    3 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    12-08-2017, 01:58 AM Go to last post
  19. Minus LP due to Maintenance

    I had an "Attempting to Reconnect" during a schedule maintenance, Dec. 7, 2017 at around 4 am. As the game was ongoing I had connection issue and had...

    Started by nylnhaz01‎, 12-07-2017 04:25 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 01:57 AM Go to last post
  20. Angry Crafting Failed

    Hello, I'm new here in League. I'm only level 9, I got this Champion Capsule and A Janna Champion Shard but I can't disenchant or open them, it...

    Started by girohidaka2‎, 12-08-2017 01:56 AM
    • Replies: 0
    • Views: 1
    12-08-2017, 01:56 AM Go to last post
  21. Toxic n feeding

    first time posting Please ban this acc GOLD III blaming + toxic at its finest can't send Screenshot :(

    Started by pvdnce‎, 12-06-2017 11:14 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 01:54 AM Go to last post
  22. make some action for this player

    IGN feeder and offensive language:mad::mad::mad: IGN Feeder:mad: ban that accounts. TY

    Started by andel143‎, 12-06-2017 10:37 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 01:52 AM Go to last post
  23. Rp conversion error again!

    i bought 300 worth of garena shells, then when i converted my 300 shells to rp an error occured saying unable to procces your conversion right now so...

    Started by skywalker778‎, 12-08-2017 01:50 AM
    • Replies: 0
    • Views: 1
    12-08-2017, 01:50 AM Go to last post
  24. Shopping cart not updating my rp

    Hello! I just bought RP to buy from the shopping cart at shoppingcart.lol.garena.ph. In game it already says I have 250 RP, but in the website of the...

    Started by Cordragon‎, 12-05-2017 09:50 PM
    2 Garena Staff Post(s)
    • Replies: 8
    • Views: 9
    12-08-2017, 01:50 AM Go to last post
  25. Piltover's Finest Online tournament prize distribution

    Sir/Ma'am good evening Ask ko lang po kung kailan ma didistribute yung RP prize namin sa PF online tournament. Nag end po yng mindanao bracket...

    Started by soryegeton522‎, 12-06-2017 08:10 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 01:46 AM Go to last post
  26. Unhappy I can't redeem the champ

    So may nakuha ako sa chest ng shard ni Wukong. He's so cool kaya nag spend ako ng BE for him. After nun, nakalagay na daw sa inventory ko yung champ...

    Started by legoman3‎, 12-06-2017 02:53 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    12-08-2017, 01:44 AM Go to last post
  27. RP not found

    Hello, i converted 300 shells to rp via the website for shopcart. But then the 300 rp was not shown. Please help me

    Started by encore.ultima‎, 12-06-2017 07:35 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-08-2017, 01:43 AM Go to last post
  28. help garena staffs. How to change the moblie phone number???

    eto kasi nangyari, nilagyan ko ng phone number ko ang acc ko pero ang number na ginamit ko ay naka plan kaya nung 2016 cguro pina deactivate ng ina...

    Started by shanesskie123‎, 12-07-2017 08:49 PM
    • Replies: 3
    • Views: 4
    12-07-2017, 10:30 PM Go to last post
  29. Unhappy My internet slow down everytime i open Garena.

    Bat ganito bumabagal yung net ko pag binubuksan ko garena hindi maka play lumalabas lagi yung error Tapos pag clinose ko na bumibilis nag loloading...

    Started by maginastic‎, 12-07-2017 08:36 PM
    • Replies: 3
    • Views: 4
    12-07-2017, 10:08 PM Go to last post
  30. G-cafe

    patulong naman po sa G-cafe kasi po na disable sya from system ni client.then nilologin ko sa client nagpoprompt po yung client is not running.pano...

    Started by mr.reizaya‎, 12-07-2017 06:15 PM
    • Replies: 3
    • Views: 4
    12-07-2017, 10:06 PM Go to last post

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