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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 14,965
      • Posts: 75,408
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,418
    • Posts: 91,943
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Moved: Can't play lol

    Started by bogard055‎, 11-18-2017 07:59 AM
    • Replies: -
    • Views: -
    11-18-2017, 07:59 AM Go to last post
  2. lost user name

    hi na lost ko username ko summoner name GTX 1070 lvl 6 chou'gat lvl 5 tris,sona,naut, morg thanks

    Started by gawer33‎, 11-16-2017 10:16 PM
    • Replies: 4
    • Views: 5
    11-18-2017, 03:00 AM Go to last post
  3. Unhappy No Reply Solution?

    Hello, I have tried using Garena Service in order to retrieve my hacked account, but somehow I get this noreply error instead or is it that I got...

    Started by Thebestaroundu‎, 11-18-2017 12:11 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-18-2017, 01:47 AM Go to last post
  4. Exclamation no exp?

    Hi I just won a match in ascension but I did not have experience. Screen Shot: https://imgur.com/nIXIeTN

    Started by archangelfritz‎, 11-17-2017 03:52 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    11-18-2017, 01:46 AM Go to last post
  5. account support concerning rune pages..

    Hello po... I just wanna ask if hindi po ba kasama ang mga account na bumili ng gamit RP na sobrang tagal na? Kasi po some of my friends got their...

    Started by jics213‎, 11-17-2017 11:19 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-18-2017, 01:46 AM Go to last post
  6. Exclamation Remove mobile number of the hacker!

    HERE'S IS PROOF THAT MY ACCOUNT THAT HAS BEEN HACKED AND I WOULD LOVE TO BE HELPED WITH THE ADMINS! - Sorry for the caps, I just want your attention,...

    Started by Cute-rina‎, 11-17-2017 11:13 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-18-2017, 01:45 AM Go to last post
  7. Wrong Division of rank rewarded

    Currently nasa D3 ako napansin ko lng ang nabigay sakin border is pang D4 . di ba dapat D3 ang mbiobigay sakin na icon ung sa gilid? pictures po...

    Started by jaihoov23‎, 11-17-2017 11:12 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-18-2017, 01:44 AM Go to last post
  8. Angry Bakit po silver yung frame ko?

    Plsss helpp naman po , andami po nag rereklamoo...!! Gold na po akoo pinag hirapan ko yan.. Para sa frame tapos silver parin po.., meron na akong...

    Started by TvTchanchan‎, 11-17-2017 10:19 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-18-2017, 01:43 AM Go to last post
  9. Moved: fps drop issue

    Started by thelegend1‎, 11-16-2017 10:43 PM
    • Replies: -
    • Views: -
    11-18-2017, 12:09 AM Go to last post
  10. Moved: Tulungan nyo po ako sa issue ng DirectX Error sa LOL

    Started by Ehmieee26‎, 11-17-2017 08:52 PM
    • Replies: -
    • Views: -
    11-17-2017, 08:52 PM Go to last post
  11. ban perma acc lol

    sir hindi na po ba mamalik tong acc ko na banned na ? ask lang po

    Started by jacestrella‎, 11-17-2017 08:13 PM
    • Replies: 1
    • Views: 2
    11-17-2017, 08:25 PM Go to last post
  12. Change Password (REQUEST)

    I already asked for help for like 1 month ago, This is really an important request, My account is being used by someone that I don't even know. I...

    Started by mynameisjeffy‎, 11-17-2017 10:44 AM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    11-17-2017, 07:54 PM Go to last post
  13. New blitzcranks skin missing

    Is the new blitz skin really released? Then why is it not in the store in skins tab?

    Started by jeromeetabuzo‎, 11-17-2017 07:37 PM
    • Replies: 1
    • Views: 2
    11-17-2017, 07:48 PM Go to last post
  14. Rank Border

    Can i ask what time did you give our Rank Borders today why theres no announcement?

    Started by khrizjara‎, 11-17-2017 07:35 PM
    • Replies: 0
    • Views: 1
    11-17-2017, 07:35 PM Go to last post
  15. Paano po makikita yung buong message history mo sa garena ????

    Paano po makikita yung buong message history sa garena kase nasira computer namin eh and andun mga message ko kase eh pag tinitignan ko kase sa...

    Started by kciryaj‎, 11-17-2017 07:29 PM
    • Replies: 0
    • Views: 1
    11-17-2017, 07:29 PM Go to last post
  16. Blue Essence Hextech loot system (bug)

    I've disenchanted 3 champs, Camille, Nunu Malphite I didnt even recieved the BE its still 7635 if u want proofs i still have champs in my loot, i...

    Started by yugenice45‎, 11-17-2017 06:55 PM
    • Replies: 0
    • Views: 1
    11-17-2017, 06:55 PM Go to last post
  17. New Blitzcrank skin bundle missing?

    Nag top up po ako ng 300 rp for the bundle, then pagkabalik ko po the bundle was gone na. Intentionally po ba siyang removed or bugged lang client ko?

    Started by sheypshipter10‎, 11-17-2017 05:38 PM
    • Replies: 3
    • Views: 4
    11-17-2017, 06:47 PM Go to last post
  18. Multiple problems on my account

    I have multiple problems going on in my account. 1. The email address i'm using on my account has shut down it's server so i can't open emails...

    Started by nnd.soune‎, 11-17-2017 05:10 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-17-2017, 06:28 PM Go to last post
  19. Mobile Number Phone Bound

    About lang po sa mobile phone number bound sa account ko. nasira kasi yung sim na naka bound na mobile number sa account ko. May paraan pa po ba...

    Started by shinichi.17‎, 11-13-2017 08:11 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-17-2017, 06:27 PM Go to last post
  20. Post No Reply

    Hello, as I was trying to remove the unknown Mobile number registered in my account. Here's what it said: ...

    Started by Thebestaroundu‎, 11-17-2017 01:22 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-17-2017, 04:14 PM Go to last post
  21. Blue Essence bug

    I opened 9 Blue Essence packages from my loot page from my old rune pages and I haven't received them, I waited for 3 days and still nothing. I tried...

    Started by pakpaks‎, 11-17-2017 03:42 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-17-2017, 04:12 PM Go to last post
  22. Angry why po gold ako ???

    plat 5 flex gold 1 solo pero pang gold 5 ung frame? bgos ndi plat frame ? bgos ndi plat frame ?

    Started by reavelessymon‎, 11-17-2017 02:52 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-17-2017, 04:07 PM Go to last post
  23. Thumbs up Retrieve Account

    Hi Garena Team Greetings , Sir ask ko lang po , nag send po ulit ako sa account@garena.com tas nagreply sila bale uulitin ko po yung pagsagot...

    Started by devilxemo‎, 11-17-2017 10:34 AM
    • Replies: 2
    • Views: 3
    11-17-2017, 03:36 PM Go to last post
  24. Unhappy HELP: Stuck at HONOR level 1 for almost 3 months

    Why am I having problem with my Honor level? I've been penalized before and my honor level has been restricted temporarily. After completing the...

    Started by Varou‎, 11-17-2017 09:31 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    11-17-2017, 01:38 PM Go to last post
  25. Angry Why are my Emails being IGNORED?

    Hello, I have countless emails to Garena Service to report that there's a somewhat HACKER who registered his/her MOBILE in my account which he/she...

    Started by Cute-rina‎, 11-17-2017 12:54 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-17-2017, 01:01 PM Go to last post
  26. Account banned

    Hello I'm banned for using mod skin but I don't get it :( I don't use mod skin I deleted it all at this computer but I just used it past but I had...

    Started by Lifeonblack‎, 11-09-2017 01:54 PM
    2 Garena Staff Post(s)
    • Replies: 8
    • Views: 9
    11-17-2017, 12:40 PM Go to last post
  27. Free champion rotation not updated

    gusto ko sana itry yung ibang free champ in this week's rotation pero di nagbabago yung available champions ko. May nabasa ako online na need at...

    Started by lalantern‎, 11-17-2017 12:18 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    11-17-2017, 12:29 PM Go to last post
  28. Question RP Purchased Rune Pages (All skins owned)

    I want to inquire regarding this FAQ since i'm in this exact situation, do i get anything else to exchange for my rp purchased rune pages? Link to...

    Started by momo_deviluke‎, 11-14-2017 08:26 PM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    11-17-2017, 11:47 AM Go to last post
  29. Help po! Can't Unlock a champion shard PERMANENTLY

    Hi, ayaw niya mag unlock. Na try ko na rin yung sinasabi sa NA boards na try and try lang daw sa pag unlock and kakagat din siya. kaso ito hindi, 3...

    Started by bobofireworks29‎, 11-13-2017 07:03 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    11-17-2017, 11:16 AM Go to last post
  30. I can't create a room

    Hindi ko alam kung sa akin lang to oh, oh sa inyo rin. Whenever i try to click play there is a spinning na nag a-appear at wala yung mga game modes....

    Started by Mr.Timcanpy‎, 11-17-2017 07:16 AM
    • Replies: 5
    • Views: 6
    11-17-2017, 10:48 AM Go to last post

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