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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,669
    • Posts: 131,566
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,114
      • Posts: 75,847
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,498
    • Posts: 92,182
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Yesterday, 10:33 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Patulong how to fix this when starting the game can't connect because bug splat

    Help Kelangan ko po tulong i need to fix LoL because i can't connect the game because of Bug splat Pano solve to https://i.imgur.com/gf3Hm0T.png

    Started by Taffyta.Mutton‎, 01-17-2018 01:45 PM
    • Replies: 1
    • Views: 2
    01-17-2018, 05:30 PM Go to last post
  2. Need help for installing the new version

    Need help! What is the good solution to install the new version, i cannot install it and theres an error coming out. Thank you!

    Started by Amats1010‎, 01-17-2018 04:48 PM
    • Replies: 0
    • Views: 1
    01-17-2018, 04:48 PM Go to last post
  3. Login error

    Di po ako makapasok sa client ng league sa tuwing pipindutin ko yung play unexpected error lumalabas. What to do?

    Started by ajhuskar123‎, 01-17-2018 02:09 PM
    • Replies: 0
    • Views: 1
    01-17-2018, 02:09 PM Go to last post
  4. champion shard bug?? redeem failed!

    lage ganito nangyayare. pnu ba to ayusin?

    Started by alien143‎, 01-17-2018 03:15 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-17-2018, 02:07 PM Go to last post
  5. no border and rewards

    im gold 5 and i didnt receive any rewards. i also lost my border which i should have for this season. please help

    Started by DEATH_armXD‎, 01-16-2018 06:28 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-17-2018, 02:07 PM Go to last post
  6. Snow Down capsules?

    1/10/18 still no capsule

    Started by denniscj2012‎, 01-10-2018 07:41 AM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    01-17-2018, 02:05 PM Go to last post
  7. snowdown event bug

    so i didnt receive my snowdown capsule in snowdown event i won 5 games naman pero still di ko po na receive yung snowdown capsule nyo po...

    Started by arma22lite‎, 01-16-2018 08:59 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-17-2018, 02:05 PM Go to last post
  8. Garena cellphone lost number.

    Hello po sana po matulungan nyoko gusto ko kasi ichange number account ko, kasi nawala yung cellphone ko at nakasama ang cellphone number ko, ang...

    Started by uberstrikers12‎, 01-17-2018 03:57 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-17-2018, 12:51 PM Go to last post
  9. [report]

    Good Day, I would like to report a League of Legends player because he kept saying bad words to me, his offensive languange gets me so annoyed...

    Started by Savannah630‎, 01-16-2018 07:27 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-17-2018, 12:48 PM Go to last post
  10. Unhappy Pre Season Grind doesn't count?

    >tfw stuck at Silver II >Grinds since Pre Season Start >Reached Gold IV in 1 day remaining in preseason. >Logged in with rank reset but no gifts...

    Started by Cyanappy‎, 01-16-2018 05:15 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-17-2018, 12:45 PM Go to last post
  11. Post reported account

    No reward of end season because my account was banned by 14 days:( , when will i have my reward of season like frames, free skins etc.

    Started by adrianbcawilan‎, 01-16-2018 11:25 PM
    • Replies: 1
    • Views: 2
    01-17-2018, 04:31 AM Go to last post
  12. Moved: ayaw mag start ng lol :(

    Started by dadaharthart017‎, 01-16-2018 11:00 PM
    • Replies: -
    • Views: -
    01-16-2018, 11:00 PM Go to last post
  13. Moved: Question regarding new garena

    Started by xmachine02‎, 01-16-2018 07:37 PM
    • Replies: -
    • Views: -
    01-16-2018, 07:37 PM Go to last post
  14. Unhappy Help why my account back to lvl 1 from lvl 47

    help anyone ?

    Started by ezzardmalinis‎, 01-16-2018 06:15 PM
    • Replies: 1
    • Views: 2
    01-16-2018, 07:07 PM Go to last post
  15. Snowdown capsule event

    SNOWDOWN CAPSULE EVENT The rewards hasnt been sent on my account IGN : Hany

    Started by xd.reyce22‎, 01-13-2018 09:40 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-16-2018, 03:14 PM Go to last post
  16. reset issues 2018 season

    SIR why my account back to lvl 1 and all my hero and skin are gone please help back all my skin and hero thank

    Started by lurvee12‎, 01-16-2018 11:37 AM
    • Replies: 1
    • Views: 2
    01-16-2018, 11:50 AM Go to last post
  17. Snowdown Capsule not Received even the emote

    Good Evening Garena. I would like to tell you that I haven't received any of the jinx emote and the capsules. I completed the 5 normal game wins...

    Started by detectiveswap‎, 01-12-2018 05:07 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    01-16-2018, 07:16 AM Go to last post
  18. 403 Forbidden

    Yung link na binigay sakin ni Garena Customer Service Team ay di ko ma access... Sabi sa site nayon ay ForbiddenYou don't have permission to access...

    Started by espada431‎, 01-16-2018 01:54 AM
    • Replies: 0
    • Views: 1
    01-16-2018, 01:54 AM Go to last post
  19. Season 8

    What time did the preseason resets?

    Started by khrizjara‎, 01-16-2018 01:18 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-16-2018, 01:29 AM Go to last post
  20. Can't unlock a permanent champion shard

    Pag ina-unlock ung champion permanent nag e-error.. Redeem failed ang nakalagay. Kahit i-restart ang client ayaw parin gumana.. Pls Help

    Started by raymonod23‎, 01-10-2018 08:25 PM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    01-15-2018, 10:18 PM Go to last post
  21. ibigay nmn ninyo

    ibigay nmn n ninyo ung snowdown capsule ko nung december 23 please

    Started by 9082939166candy‎, 01-15-2018 11:31 AM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    01-15-2018, 08:08 PM Go to last post
  22. Moved: League of Legends not working

    Started by TangineZ02‎, 01-15-2018 06:13 PM
    • Replies: -
    • Views: -
    01-15-2018, 06:13 PM Go to last post
  23. Moved: Cannot play LoL

    Started by kurttte21‎, 01-15-2018 05:17 PM
    • Replies: -
    • Views: -
    01-15-2018, 05:47 PM Go to last post
  24. Moved: Rune Page Bug for players who has 3 or more rune pages

    Started by SIULO7‎, 01-15-2018 03:32 PM
    • Replies: -
    • Views: -
    01-15-2018, 03:33 PM Go to last post
  25. Decmber 23 Snowdown Challenge Rewards

    So January 12, 2018 na po, pero yung rewards ko wala parin. Ito pala ang match history ko nung araw na yun. https://imgur.com/KFllqhV

    Started by carmelitaaa‎, 01-12-2018 05:24 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    01-15-2018, 02:38 PM Go to last post
  26. New Season Surprised!

    Okay, So i topped up 300shells for 300rp recently. I dont have anything in mind to "specifically" buy so I decided to try out that new season...

    Started by LinkYouv3‎, 01-13-2018 08:38 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    01-15-2018, 11:25 AM Go to last post
  27. Snowdown Capsules and Emote not received

    I completed the quest but didn't receive Jinx Emote and Snowdown Capsules. As you can see below I finished it Please Check my account, Thank you!...

    Started by xLorcan‎, 01-12-2018 11:39 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    01-15-2018, 11:24 AM Go to last post
  28. My lol account got reset to lvl 1!!!!!

    updated my garena to new version, and after i open LOL, it ask for a name, like a new player would see my account name is nickkillerXF

    Started by nickkiller1‎, 01-15-2018 01:01 AM
    • Replies: 1
    • Views: 2
    01-15-2018, 04:10 AM Go to last post
  29. Inactive Accounts report toget their IGN

    I would like to report an inactive account. It's a Level 1 LoL account that's not active since may 2017. i would like to get it's IGN. the respective...

    Started by z1Lentz0uL‎, 01-15-2018 02:51 AM
    • Replies: 0
    • Views: 1
    01-15-2018, 02:51 AM Go to last post
  30. Thumbs down Path Skin Event --

    Hi Team, Pwede po malaman kung may certain amount of time talaga bago namin makuha yung mga skin? Nakuha ko ay void something Illaoi tas...

    Started by Dragonium02‎, 01-14-2018 05:52 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-14-2018, 09:58 PM Go to last post

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