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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,838
    • Posts: 132,187
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,198
      • Posts: 76,120
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,569
    • Posts: 92,413
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 19
    • Views: 20
    02-15-2018, 11:59 AM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Reporting 2 players

    i would like to report 2 players IGN for afk and lane snatching..the wants to swap role or troll the rejected and proceeded to play the game and...

    Started by nhizekie‎, 02-17-2018 05:44 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-17-2018, 12:00 PM Go to last post
  2. Exchanged the golden token for chroma didnt get it

    I exchanged it for the golden kata warring chroma but didnt get the chroma only the icon and i have the base skin please help guys

    Started by Debwar‎, 02-17-2018 12:37 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-17-2018, 11:58 AM Go to last post
  3. Elo Boost

    Good Day san po pwede bumili nung elo boost? at magkano po ?

    Started by mr.reizaya‎, 02-17-2018 03:29 AM
    • Replies: 1
    • Views: 2
    02-17-2018, 06:41 AM Go to last post
  4. pa follow up po ng ticket# 166617942

    Hi po kahit sinong mod dito. Pwede pong pa follow up yung email ko po? Feb 14 po kase nung nag email sakin yung garena. Humihingi sila ng mga...

    Started by Gab.XD80‎, 02-17-2018 03:44 AM
    • Replies: 0
    • Views: 1
    02-17-2018, 03:44 AM Go to last post
  5. Lag only in ranked games

    Lag only in ranked games ........ :(

    Started by JML2000-7‎, 02-16-2018 04:31 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 09:34 PM Go to last post
  6. spammer in gen discussions(need team for lion dance challenge)

    may spammer sa general discussions. natatabunan ung mga post. looking for players interested in (5v5 premade) lion dance challenge IGN: DraX21...

    Started by drax21‎, 02-16-2018 09:28 PM
    • Replies: 0
    • Views: 1
    02-16-2018, 09:28 PM Go to last post
  7. Banned account pero walang reform card, walang 2 week suspension sagad sagaran?

    Pakitignnan naman account ko bakit na ban ako sa 4 years kong paglalaro?

    Started by frozed50‎, 02-16-2018 12:29 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 08:42 PM Go to last post
  8. Already Received Ticket number, where to send my reply to it?

    So I already received my ticket number so what's next? Anong address po ba kung saan i-sesend ang additional information na hinihingi nila, Thanks...

    Started by Nestle.MeChael‎, 02-16-2018 06:25 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-16-2018, 08:31 PM Go to last post
  9. Asking for a firend

    https://scontent.fmnl9-1.fna.fbcdn.net/v/t34.0-12/28175963_1317691574998221_975763164_n.png?oh=9228caeaab2d5c18b6032e53be514623&oe=5A895A37

    Started by elmerski‎, 02-16-2018 03:04 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-16-2018, 08:28 PM Go to last post
  10. garena energy

    bumili ako 19times ng xp boost, 13lang natanggap ko di ko po na tanggap yung anim na xp boost per win tignan nyo po pic seconds lang interval

    Started by kruftykuts17‎, 02-12-2018 09:45 PM
    • Replies: 4
    • Views: 5
    02-16-2018, 07:36 PM Go to last post
  11. Moved: no logos og gamesin LoL.

    Started by calrisma31‎, 02-16-2018 04:13 PM
    • Replies: -
    • Views: -
    02-16-2018, 04:13 PM Go to last post
  12. Missing Golden Dragonwing Corki

    Did the event, bought the Corki chroma, don't have it. I guess I'm supposed to have a Dragonwing Corki first before I can use the chroma. But...

    Started by yuriq‎, 02-16-2018 09:02 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 01:27 PM Go to last post
  13. Moved: Garena Log in (Connection Error)

    Started by realpro22‎, 02-16-2018 11:21 AM
    • Replies: -
    • Views: -
    02-16-2018, 11:21 AM Go to last post
  14. Angry How Come I Was Permanently Banned?

    Matagal ko nang di naopen acc ko.. pero I remember this from the time before.. Sila na yung trashtalker at magkakasama silang tatlo ako pa yung...

    Started by Ms.MamaBear001‎, 02-16-2018 10:13 AM
    • Replies: 1
    • Views: 2
    02-16-2018, 10:31 AM Go to last post
  15. About my password in garena

    How can i changr my password when i had lost my simcard and email on resets password req thru email doesnt work. I didnt received any email from...

    Started by matikaseke‎, 02-16-2018 01:20 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-16-2018, 08:17 AM Go to last post
  16. black screen problem

    please need help..after installing the latest patch jan 30,2018 this was happened...after clicking the start button..about 1 min loading..black...

    Started by zurc325‎, 02-10-2018 09:30 AM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    02-16-2018, 07:42 AM Go to last post
  17. LoL keeps updating eventhough it's fully update

    May Problem sa LoL sa shop ko , may mga certain clients di makalaro , parati updating yung LoL client weird is i can logon and play.. pati mga...

    Started by Capcom2‎, 02-16-2018 01:44 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 04:21 AM Go to last post
  18. Golden Dragonwing Corki from Lunar Revel event?

    I didn't get my skin. I've done all the quests and farmed up for 96 revel tokens, converting them all into one golden revel token before claiming my...

    Started by yuriq‎, 02-15-2018 09:09 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-16-2018, 01:50 AM Go to last post
  19. bad update

    This patch has gone awry sana maagapan agad ng mga mod

    Started by togo002‎, 02-15-2018 08:06 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 01:49 AM Go to last post
  20. [ UPDATE Error] Fully installed LoL pero Update prin nakalagay

    Nainstall ko na buong game pero pagpunta ko ng garena update prin nakalagay, di ko nmn po maupdate and repair kasi sobrang bagal magpatch sa garena....

    Started by riorangel21‎, 02-14-2018 09:06 PM
    3 Garena Staff Post(s)
    • Replies: 15
    • Views: 16
    02-16-2018, 01:48 AM Go to last post
  21. Please help me.... Game crashed.

    nagstart po ako ng ranked game then nastuck ako sa loading screen for about 5 mins nagtaka ako bakita nag tagal inend task ko ang leagueoflegends.exe...

    Started by b3rzerker9000‎, 02-15-2018 07:32 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-16-2018, 01:45 AM Go to last post
  22. Urgent!!! Lol is one of the important things in my life! Help me!

    Sir/Ma'am Please help me to recover my account because it was being hacked and I was being tricked by some player name harold......

    Started by genlorz08‎, 02-15-2018 03:28 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-16-2018, 01:34 AM Go to last post
  23. how to reply to Ticket#

    Nag file na ako ng report tungkol sa na hack kong account. Ngayon di ko alam saan ako mag rereply. Ito yung ticket number. Ticket# 16617942. Sa otrs...

    Started by Gab.XD80‎, 02-15-2018 12:37 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-15-2018, 12:47 PM Go to last post
  24. No Friend list and No play button

    3 days nako hindi makalaro ng LoL please help bakit every time oopen ako ng client walang play button na lumalabas pati ung friendlist ko empty. Yung...

    Started by Shariemae01‎, 02-15-2018 06:46 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-15-2018, 12:44 PM Go to last post
  25. NEW PATCH 8.3v RECONNECTING Issue

    I WONDER KUNG maayus pa tong issue na tong nagiging LEAVER BUSTER na ko DAHIL SA pag RECONNECT di na TUMUtuloy ung laro nka 100% lng and Ping is...

    Started by n.mare_shin‎, 02-10-2018 07:25 PM
    3 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    02-15-2018, 01:10 AM Go to last post
  26. Thumbs down Pls help me

    How can i fix frame skin and delays on lag but theres no problem on my fps just my lag i have 25 ping but i still lag pls help its annoying

    Started by jhonbrix2703‎, 02-14-2018 06:58 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-14-2018, 10:21 PM Go to last post
  27. where did my skin go?

    i purchased my Warring Kingdom Garen(5 Purple Stone) it says i can avail also gold chroma and warring kingdom icon.. But how come that only the icon...

    Started by jayrzkie21‎, 02-13-2018 09:30 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-14-2018, 08:45 PM Go to last post
  28. No recon bug

    Me, possibly a teammate and my friends have experienced this bug. Before saying anything our internet connection is good and our PC performance is...

    Started by Error404player‎, 02-10-2018 10:56 AM
    3 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    02-14-2018, 08:44 PM Go to last post
  29. Black Screen/Error Loading Screen

    Good morning sir/ma'am, I countered a problem that i believed is a bug, because when I hit the play button in the garena client to enter league of...

    Started by 3L3M3NT2‎, 02-14-2018 09:34 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-14-2018, 08:19 PM Go to last post
  30. NEED HELP Account problem

    I wanna change my password for my account but I cannot access my binded mobile number and email, since I change my phone and I forgotten my email....

    Started by polar1523‎, 02-09-2018 02:40 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-14-2018, 08:17 PM Go to last post

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