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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,832
    • Posts: 132,162
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,197
      • Posts: 76,115
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,569
    • Posts: 92,409
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 19
    • Views: 20
    02-15-2018, 11:59 AM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Missing Golden Dragonwing Corki

    Did the event, bought the Corki chroma, don't have it. I guess I'm supposed to have a Dragonwing Corki first before I can use the chroma. But...

    Started by yuriq‎, 02-16-2018 09:02 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 01:27 PM Go to last post
  2. Moved: Garena Log in (Connection Error)

    Started by realpro22‎, 02-16-2018 11:21 AM
    • Replies: -
    • Views: -
    02-16-2018, 11:21 AM Go to last post
  3. Angry How Come I Was Permanently Banned?

    Matagal ko nang di naopen acc ko.. pero I remember this from the time before.. Sila na yung trashtalker at magkakasama silang tatlo ako pa yung...

    Started by Ms.MamaBear001‎, 02-16-2018 10:13 AM
    • Replies: 1
    • Views: 2
    02-16-2018, 10:31 AM Go to last post
  4. About my password in garena

    How can i changr my password when i had lost my simcard and email on resets password req thru email doesnt work. I didnt received any email from...

    Started by matikaseke‎, 02-16-2018 01:20 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-16-2018, 08:17 AM Go to last post
  5. black screen problem

    please need help..after installing the latest patch jan 30,2018 this was happened...after clicking the start button..about 1 min loading..black...

    Started by zurc325‎, 02-10-2018 09:30 AM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    02-16-2018, 07:42 AM Go to last post
  6. LoL keeps updating eventhough it's fully update

    May Problem sa LoL sa shop ko , may mga certain clients di makalaro , parati updating yung LoL client weird is i can logon and play.. pati mga...

    Started by Capcom2‎, 02-16-2018 01:44 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 04:21 AM Go to last post
  7. Golden Dragonwing Corki from Lunar Revel event?

    I didn't get my skin. I've done all the quests and farmed up for 96 revel tokens, converting them all into one golden revel token before claiming my...

    Started by yuriq‎, 02-15-2018 09:09 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-16-2018, 01:50 AM Go to last post
  8. bad update

    This patch has gone awry sana maagapan agad ng mga mod

    Started by togo002‎, 02-15-2018 08:06 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-16-2018, 01:49 AM Go to last post
  9. [ UPDATE Error] Fully installed LoL pero Update prin nakalagay

    Nainstall ko na buong game pero pagpunta ko ng garena update prin nakalagay, di ko nmn po maupdate and repair kasi sobrang bagal magpatch sa garena....

    Started by riorangel21‎, 02-14-2018 09:06 PM
    3 Garena Staff Post(s)
    • Replies: 15
    • Views: 16
    02-16-2018, 01:48 AM Go to last post
  10. Please help me.... Game crashed.

    nagstart po ako ng ranked game then nastuck ako sa loading screen for about 5 mins nagtaka ako bakita nag tagal inend task ko ang leagueoflegends.exe...

    Started by b3rzerker9000‎, 02-15-2018 07:32 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-16-2018, 01:45 AM Go to last post
  11. Urgent!!! Lol is one of the important things in my life! Help me!

    Sir/Ma'am Please help me to recover my account because it was being hacked and I was being tricked by some player name harold......

    Started by genlorz08‎, 02-15-2018 03:28 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-16-2018, 01:34 AM Go to last post
  12. how to reply to Ticket#

    Nag file na ako ng report tungkol sa na hack kong account. Ngayon di ko alam saan ako mag rereply. Ito yung ticket number. Ticket# 16617942. Sa otrs...

    Started by Gab.XD80‎, 02-15-2018 12:37 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-15-2018, 12:47 PM Go to last post
  13. No Friend list and No play button

    3 days nako hindi makalaro ng LoL please help bakit every time oopen ako ng client walang play button na lumalabas pati ung friendlist ko empty. Yung...

    Started by Shariemae01‎, 02-15-2018 06:46 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-15-2018, 12:44 PM Go to last post
  14. NEW PATCH 8.3v RECONNECTING Issue

    I WONDER KUNG maayus pa tong issue na tong nagiging LEAVER BUSTER na ko DAHIL SA pag RECONNECT di na TUMUtuloy ung laro nka 100% lng and Ping is...

    Started by n.mare_shin‎, 02-10-2018 07:25 PM
    3 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    02-15-2018, 01:10 AM Go to last post
  15. Thumbs down Pls help me

    How can i fix frame skin and delays on lag but theres no problem on my fps just my lag i have 25 ping but i still lag pls help its annoying

    Started by jhonbrix2703‎, 02-14-2018 06:58 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-14-2018, 10:21 PM Go to last post
  16. where did my skin go?

    i purchased my Warring Kingdom Garen(5 Purple Stone) it says i can avail also gold chroma and warring kingdom icon.. But how come that only the icon...

    Started by jayrzkie21‎, 02-13-2018 09:30 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-14-2018, 08:45 PM Go to last post
  17. No recon bug

    Me, possibly a teammate and my friends have experienced this bug. Before saying anything our internet connection is good and our PC performance is...

    Started by Error404player‎, 02-10-2018 10:56 AM
    3 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    02-14-2018, 08:44 PM Go to last post
  18. Black Screen/Error Loading Screen

    Good morning sir/ma'am, I countered a problem that i believed is a bug, because when I hit the play button in the garena client to enter league of...

    Started by 3L3M3NT2‎, 02-14-2018 09:34 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-14-2018, 08:19 PM Go to last post
  19. NEED HELP Account problem

    I wanna change my password for my account but I cannot access my binded mobile number and email, since I change my phone and I forgotten my email....

    Started by polar1523‎, 02-09-2018 02:40 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-14-2018, 08:17 PM Go to last post
  20. Hack Account

    Ilang Araw Po ba bago Magreply Ang Costumer support ?? NAGREPLY NA PO KASI AKO SA HINIHINGI NILANG INFORMATION TUNGKOL DUN SA NA HACK KONG ACCOUNT ??

    Started by FairyTale.tabs‎, 02-03-2018 08:31 AM
    5 Garena Staff Post(s)
    • Replies: 12
    • Views: 13
    02-14-2018, 08:17 PM Go to last post
  21. Can't reconnect. 8.3

    Mag iistart yung game ko lahat ng champions invisible. After mo i try mag reconnect to try and fix the issue, you wont be able to get in the game, it...

    Started by ShiyaNuu‎, 02-13-2018 12:15 AM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    02-14-2018, 02:47 PM Go to last post
  22. Exclamation LOL client black screen.

    Patulong naman po dito sa problema na nangyayari sa LOL ko.nag start to nung ni reinstall ko yung LOL dahil nag corrupt yung mga files niya. Nung...

    Started by mosko28‎, 02-12-2018 04:28 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-14-2018, 01:55 PM Go to last post
  23. Cant Redeem Garena Shells From Other Countries

    Hello Everyone , Why i cant top up garena shells from Hong Kong .. because my friend say he will give me garena shell.. but i cant to p up ? What...

    Started by jecjec31‎, 02-14-2018 09:31 AM
    • Replies: 2
    • Views: 3
    02-14-2018, 11:13 AM Go to last post
  24. Post Black screen

    I played 2 days ago I dont encounter this problem but today Im stuck at after login screen with just black screen and no option is there a problem in...

    Started by Killerazure‎, 02-13-2018 04:24 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-14-2018, 09:43 AM Go to last post
  25. lost account

    d po ako maka log in sa account ko na B.E.S.T.LAFORGA ano ang reason po

    Started by olapota04‎, 02-13-2018 03:25 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-13-2018, 07:17 PM Go to last post
  26. Stuck at loading screen, cannot reconnect game.

    paano po mafix problem ng LOL. ayaw po magreconnect. ranked game pa naman po nilalaro naming mag-asawa. magbibilang xa ng 100% pero walang game na...

    Started by xno369‎, 02-13-2018 03:20 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-13-2018, 07:17 PM Go to last post
  27. Legendary Lunar Revel Loot Bundle missing from Bundles tab

    Title. That along with other bundles. It's not on the Featured tab either. Screenshot of Bundles tab

    Started by dotMigg‎, 02-13-2018 04:08 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-13-2018, 10:12 AM Go to last post
  28. Skin Tab

    Kelan nyo po balak ayusin ang skin tab kelan pa po iyan.naglabas kayo ng hot fix tapos wala parin ..

    Started by mr.reizaya‎, 02-13-2018 08:52 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-13-2018, 10:10 AM Go to last post
  29. Winter Games Skins Team Spirit Anivia

    Hello po ask ko lang po if available si Winter Spirit Anivia? Kasama po kasi siya sa picture xD pero wala sa list. Thanks Link:...

    Started by chuunibyou134‎, 02-12-2018 05:59 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-13-2018, 10:09 AM Go to last post
  30. please help me

    panu ko po mapapalitan ng password ang garena acct ko. na sira na po kasi ung sim ko kaya hndi ko na alam ung code please help me may nakikialam na...

    Started by kakadiri00‎, 02-12-2018 09:23 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-13-2018, 10:07 AM Go to last post

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