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Forum: HELP & SUPPORT

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 131,582
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 10
    • Views: 11
    Yesterday, 07:08 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Exclamation CHEATER? Video below

    (video) GangPlank double ss ARAM 5v5

    Started by hazellauyee‎, 12-17-2017 04:59 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    12-18-2017, 01:22 PM Go to last post
  2. My URF Ranking reward was not given

    My reward in the event URF Ranking has not been given yet i have been waiting 4 days for the reply but i have not been given any attention i have...

    Started by sohopiaa‎, 12-17-2017 11:53 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-18-2017, 01:15 PM Go to last post
  3. Reporting

    Pakiban naman po ng toxic na ito. yung ekko po yung . nag AFK po and di na sumali sa laro. panira talaga yung tipong umiiyak toxic pa, sa...

    Started by Lifeonblack‎, 12-17-2017 08:28 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-18-2017, 01:12 PM Go to last post
  4. Pls Unban My Account :(

    Di ko alam pano ako na ban pero pag kakaalam ko yung nag pinag rereport ako ng kalaro ko sa shop lalakas ng trip eh wala naman ko ginagawang illegal...

    Started by adrianjayson123‎, 12-16-2017 08:54 PM
    2 Garena Staff Post(s)
    • Replies: 10
    • Views: 11
    12-18-2017, 01:11 PM Go to last post
  5. There was an unexpected error with the log in session.

    Help me pls, it was perfectly fine awhile ago and then i got logged out. now i cant log in :( "There was an unexpected error with the log in...

    Started by iownthat‎, 12-17-2017 07:57 PM
    • Replies: 2
    • Views: 3
    12-18-2017, 08:53 AM Go to last post
  6. Thumbs down Please Unban My Account.

    Di ko alam kung pano ako naban. Hindi ako toxic na player. Minsan lang ako maglaro ng solo kasi magkakasama kami lagi ng tropa ko maglaro. Pano ako...

    Started by Rayzer.Glenn‎, 12-16-2017 06:53 PM
    2 Garena Staff Post(s)
    • Replies: 18
    • Views: 19
    12-18-2017, 12:02 AM Go to last post
  7. Please censor the words dog and cancer

    Hi. recently lots of toxic players are using these words to verbally abuse in-game. is it possible for these words to be censored?

    Started by cutecatnyannyan‎, 12-17-2017 09:21 PM
    • Replies: 0
    • Views: 1
    12-17-2017, 09:21 PM Go to last post
  8. Question Rewards for Honor not being received after reaching high level? or a certain point?

    Well since i spent all my garena energy on XP boosts it's pretty much all but normal,but when i got into a certain level i was suspecting that there...

    Started by DOnatokill0220‎, 12-16-2017 08:06 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    12-17-2017, 06:17 PM Go to last post
  9. "snowdown legacy ii"

    Ask ko lang po bat di na available yung mga Skin nung "Snowdown Legacy II" ?0 Last sale palang naman po ngayon e .. sana masulusyunan naman, salamat!

    Started by myloveislen‎, 12-17-2017 11:15 AM
    • Replies: 2
    • Views: 3
    12-17-2017, 05:08 PM Go to last post
  10. UNBANNED MY ACCOUNT..thanks

    GARENA USERNAME: geforce2020 UID/IGN: EXITs pa check po ng account ko,kung bakit ako na banned at bigyan nyo po ako ng rason kung bakit ako...

    Started by geforce2020‎, 12-17-2017 08:25 AM
    • Replies: 6
    • Views: 7
    12-17-2017, 02:29 PM Go to last post
  11. Garena Customer Care Team stlll not replying

    Good day! I have previously posted a thread regarding the Garena Customer Care Team not replying after sending an e-mail about my concern on changing...

    Started by CSG.Azize‎, 12-16-2017 09:42 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    12-17-2017, 09:24 AM Go to last post
  12. Question Missing Emotes on Store??

    It says we can grab these emotes, but why it isnt in the Store? Because it was highly stated when we purchase them it comes along with gemstones? ...

    Started by scykes‎, 12-16-2017 10:11 PM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    12-17-2017, 03:58 AM Go to last post
  13. Delete Champions

    Is there any way to delete some champions from my account? I don't need the BE back or anything, just remove them from my account please.

    Started by Frosty015‎, 12-16-2017 05:01 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-17-2017, 03:53 AM Go to last post
  14. PLEASEEEEEEEEEEEEEEE Unban My Account..

    Kumain lang ako,pagbalik ko may message na PLAYER BANNED....ok lang sana kung may reason na nakalagay kung bakit ako na banned..kaso wala...sana...

    Started by geforce2020‎, 12-16-2017 10:42 PM
    • Replies: 2
    • Views: 3
    12-16-2017, 11:51 PM Go to last post
  15. Angry Garena Support does not respond to my email

    Nakailang email na po ako sa garena support. Gusto ko po kasi palitan password ko kaso nawala na po yung number ko na nakaregister sa account ko....

    Started by shochi18‎, 12-14-2017 11:41 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    12-16-2017, 11:27 PM Go to last post
  16. Unhappy Please unbanned my account T_T

    Please League of legends Ph im begging you please unbanned my account i know that im the one whos toxic in game please im begging you to unbanned my...

    Started by StarLight99‎, 12-15-2017 08:10 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    12-16-2017, 09:07 PM Go to last post
  17. Garena Support

    Hello mod, until now wala parin yung urf ranking reward ko, naka ilan message na ko sa garena support, wala man lang akong natanggap na reply... kaya...

    Started by ivanpoxd342‎, 12-15-2017 11:26 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-16-2017, 08:41 PM Go to last post
  18. Mission

    natapos ko na yung mga mission, pero hindi ko nakuha yung dravenbread emote? wala sa collection ng emote ko, wala rin sa loot

    Started by ivanpoxd342‎, 12-15-2017 11:23 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-16-2017, 05:20 PM Go to last post
  19. Trash Talkerr :3

    Yow Rito I just want to report This they were Trash talking us without any Reasons please banned this player :3 :mad:

    Started by tunacao5‎, 12-16-2017 09:45 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-16-2017, 04:55 PM Go to last post
  20. Question I can't make the permanent champion shard permanent

    Everytime I try to unlock the champion permanently it always says REDEEM FAILED!

    Started by solistraceya‎, 12-16-2017 12:07 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-16-2017, 04:53 PM Go to last post
  21. URF ranking reward

    yung sa iba dumating na, wala parin yung sakin :(:(:(

    Started by ivanpoxd342‎, 12-13-2017 02:06 PM
    2 Garena Staff Post(s)
    • Replies: 13
    • Views: 14
    12-16-2017, 04:52 PM Go to last post
  22. Coupon Code Error

    When I try to enter the code MYSTERYEPIC, it says ERROR! PLEASE TRY AGAIN LATER. Why does this happen? (I tried to use it on a 500 rp skin)

    Started by BeNaruTen‎, 12-15-2017 03:13 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-16-2017, 04:48 PM Go to last post
  23. It says that I got a free 7day xp boost on my top up, didn't get any. help.

    I converted my 150 shells into rp, there's a window saying that I've got a free 7day exp boost I've checked my profile and it didn't have that 7day...

    Started by ssg.blackcat‎, 12-07-2017 12:36 PM
    3 Garena Staff Post(s)
    • Replies: 10
    • Views: 11
    12-16-2017, 04:46 PM Go to last post
  24. Jewel Hunt Skin

    https://ibb.co/jihbX6 pa help naman dito mga boss almost 3 days na wala pa din ang sabe 24hrs lang daw ang process

    Started by euchie‎, 12-14-2017 12:06 PM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    12-16-2017, 04:41 PM Go to last post
  25. Malicious Activitiy

    I would like to report a malicious activity with my League of Legends Account. On December 12, someone got accessed into my LoL Account and used up...

    Started by Laserspartan25‎, 12-15-2017 03:09 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-16-2017, 04:39 PM Go to last post
  26. Champion Shard Failed to Unlock Pemanent

    Help me please When I got Azir Shard i use may blue essence to unlock permanent then error to redem.

    Started by jwaolisa18‎, 12-10-2017 04:09 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    12-16-2017, 04:39 PM Go to last post
  27. Post Notice me please need help

    How can i change my email please i need to verify for another account because my old email got forgotten please i really need your help thank you

    Started by zedric123‎, 12-14-2017 09:04 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-16-2017, 04:38 PM Go to last post
  28. Unable to process request

    So I emailed account@garena to change my email address and I set all the needed information to change it but they replied with: Dear Valued...

    Started by pixcrank‎, 12-14-2017 05:51 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    12-16-2017, 04:37 PM Go to last post
  29. Thumbs up Unlink Facebook

    Hello po . paano po ba iremove or i unlink yung facebook ko sa garena ? na try ko na yung sa settings/apps ng facebook at manually remove garena pero...

    Started by justcallmelanz‎, 12-16-2017 04:01 PM
    • Replies: 0
    • Views: 1
    12-16-2017, 04:01 PM Go to last post
  30. Garena eating all my bandwith again!

    Hello po, dati nakaranas na ko ng ganto problema kaso nagstrike nanaman ung problemang ito, di ako makapag laro ng LoL dahil sa garena. Makakatulong...

    Started by Skraaaq‎, 12-15-2017 11:10 PM
    • Replies: 3
    • Views: 4
    12-16-2017, 02:12 PM Go to last post

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