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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 130,670
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 14,964
      • Posts: 75,404
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,415
    • Posts: 91,936
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Do I need to take the full responsibility?

    I'am not playing or opening my account for almost 1 month and this day I tried to open my account and can't open it. I tried to regain my account by...

    Started by thebutcherrose‎, 03-10-2017 11:52 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 43
    03-10-2017, 01:36 PM Go to last post
  2. Flame Dragon Icon Price

    Bakit po hindi ma-unlock yung new Flame Dragon Summoner icon thru IP? Sa NA kasi pwede maunlock ng 1500 IP, tas dito satin RP lang? ty

    Started by daquzz‎, 03-10-2017 11:50 AM
    • Replies: 1
    • Views: 27
    03-10-2017, 01:08 PM Go to last post
  3. I caught 4 people (2 on our team 2 on the enemy team) griefing and inting

    I registered just for this thread so please take a look. At first their jungler(gragas) was pretending to sell the game by running down top to feed...

    Started by Sefferoni‎, 03-10-2017 05:31 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 31
    03-10-2017, 12:54 PM Go to last post
  4. i got banned garena!

    Dear Garena Team my account is banned and why? this is my details user:vince_angelo pass:

    Started by alucard_124‎, 03-09-2017 07:15 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 49
    03-10-2017, 12:52 PM Go to last post
  5. Exclamation Retreat ping not working (patch 7.5)

    Ayaw gumana ng retreat ping which is the letter "V". Normal ping lang siya kapag pinipindot katulad ng "G". May solution ba paano to maayos?...

    Started by wallflower00‎, 03-10-2017 08:37 AM
    • Replies: 1
    • Views: 21
    03-10-2017, 12:21 PM Go to last post
  6. wheres my set i buy the 199 dj sona event but my set i dont have it yet

    :mad::mad:

    Started by mylukan‎, 03-10-2017 09:51 AM
    • Replies: 0
    • Views: 12
    03-10-2017, 09:51 AM Go to last post
  7. Op.gg

    Pano gamitin yung OP.GG??

    Started by tanyanmui‎, 03-10-2017 02:46 AM
    • Replies: 1
    • Views: 48
    03-10-2017, 04:01 AM Go to last post
  8. Unhappy Auto close when updating ver 7.5

    99% na sya tapos biglang nag co-close ang garena . Ni-restart ko na pc ko ilang beses ganun parin ! Need help ! :(

    Started by d.graymankrory‎, 03-09-2017 11:26 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 20
    03-10-2017, 02:24 AM Go to last post
  9. "Stoneborn Pact" still named as "Bond of Stone"

    /10chars

    Started by KeyJayPi‎, 03-09-2017 07:33 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 41
    03-10-2017, 02:22 AM Go to last post
  10. Exclamation DJ Sona Mixset IMPORTANT QUESTION

    1.0 I bought the 99rp DJ Sona Mixset. right me if I'am wrong, does this promo includes the ACTUAL "sound set" or...

    Started by advatex‎, 03-09-2017 02:44 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 24
    03-10-2017, 02:20 AM Go to last post
  11. Can't Log In

    Pwede po pa help bat ganito lumalabas pag nag log in

    Started by cathy072412‎, 03-09-2017 02:08 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 27
    03-10-2017, 02:14 AM Go to last post
  12. buying a champion bug

    nong bumili ako ng aarox ay lumabas si rengar ewan ko kung bakit at nagamit ko na yung mga refund points ko at di ko na nabalik pls naman po pa reset...

    Started by ender_005‎, 03-09-2017 01:23 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 13
    03-10-2017, 02:14 AM Go to last post
  13. Retreat Ping & Chat Filter

    Since 7.4 patch, ayaw na mawala ng chat filter. Na-check ko na yung files under preferences, disabled yung chat filters. Confirm ko na din ngayong...

    Started by llamamon‎, 03-09-2017 03:09 PM
    • Replies: 2
    • Views: 40
    03-09-2017, 11:19 PM Go to last post
  14. Mixset: Encore Concussive champ not included...

    Bumili po ako ng concussive na mixset pero di po nasama sa items na binili ko si Camille champ kahit na siya nalang ang kulang na champ ko sa pool...

    Started by lightninged‎, 03-09-2017 01:19 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 45
    03-09-2017, 05:37 PM Go to last post
  15. Angry Help gm's please!!!

    IGN:tAtInnnnnnnnnn04 Provider:Kwiknet PLACE:LOS BANOS LAGUNA PROBLEM:LOGIN ERROR SINCE JANUARY 26 2017 PATCH 7.23 to 7.25 PLEASE GM'S HELP ME ...

    Started by valguna_justine‎, 03-09-2017 12:55 PM
    • Replies: 0
    • Views: 35
    03-09-2017, 12:55 PM Go to last post
  16. Banned Account for no Reason?

    Hello there . a good friend of mine was banned on 3/8/17 10:00 PM for no reason. According to him the account was still used in the morning. After...

    Started by grimzton‎, 03-08-2017 10:24 PM
    1 Garena Staff Post(s)
    • Replies: 7
    • Views: 112
    03-09-2017, 11:43 AM Go to last post
  17. RP not yet here.

    Hi pwede po pa update ng RP namin kasi 18 days na wala parin usually 14 days lg yan dumadating na pero lagpas na eh. Venue: Battle Station 5...

    Started by sylverz13‎, 03-09-2017 10:44 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 49
    03-09-2017, 11:42 AM Go to last post
  18. Hextech Crafting problems.

    I've lost 2 chests while opening hextech crafting chests. I click open, it doesn't load, I reload, chest is gone and no additional obtained from...

    Started by DxDGhost‎, 03-09-2017 10:49 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 42
    03-09-2017, 11:42 AM Go to last post
  19. soul stealer vayne

    should i get this skin? nakuha ko kasi sa loot eh

    Started by casterdc‎, 03-07-2017 02:47 PM
    • Replies: 8
    • Views: 99
    03-09-2017, 07:39 AM Go to last post
  20. convert gshells to rp loadingg.....

    plss help po!... ayaw po kc luitaw ng convertsation ng garena shells to RP ... puro loading lng po d ko po tuloy magamit gshells ko nka stock lng

    Started by nitsuj_00‎, 03-08-2017 07:27 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 53
    03-09-2017, 02:52 AM Go to last post
  21. Missing Skin

    Sorry to say this but your contact form sucks. And it sucks really bad. You tell people to submit a ticket but the form doesn't even work. I'm a web...

    Started by scrapmetal‎, 03-08-2017 11:39 PM
    • Replies: 0
    • Views: 27
    03-08-2017, 11:39 PM Go to last post
  22. Unhappy Login Error, Your account has been permanently suspended

    http://imgur.com/FLlFoa5 -Image of the launcher Please help me, my account has been permanently suspended, it said that I must check my email that...

    Started by pinoygg.xtyle‎, 03-07-2017 04:58 PM
    • Replies: 2
    • Views: 70
    03-08-2017, 11:29 PM Go to last post
  23. Missclick buying new champion

    Tulong po, gusto ko pong bilhin si Jhin pero na missclick ko kay Kalista. Pwede nyo po bang refund si Kalista at ibalik ip ko? Wala na po akong free...

    Started by prince23b‎, 03-08-2017 08:04 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 41
    03-08-2017, 09:09 PM Go to last post
  24. Question "Attempting to reconnect"

    Tulad po ng title nf thread na to, Halos every 1-5 minutes kada game ko, nag pa-pop up ang attempting to reconnect na text sa screen ko. Gusto ko...

    Started by MMxUltimatum‎, 03-06-2017 06:09 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 38
    03-08-2017, 09:07 PM Go to last post
  25. report tool question.

    May warning sign ba bago ka ma ban or ma suspend curious lang.Kase may mga nagrereport na wala.naman sa lugar eh

    Started by tanyanmui‎, 03-08-2017 08:49 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 39
    03-08-2017, 12:23 PM Go to last post
  26. This forum is !! no response they just want our money ... retard!!!

    really ? ive send you a lot of reports regarding on scammers and game troll issues ... but still no response ? i think you need 100 pesos per...

    Started by akosijohn07‎, 03-08-2017 03:06 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 49
    03-08-2017, 03:22 AM Go to last post
  27. Thumbs down mixset encore error

    pag click ko ng purchase ito lumalabas nag eeror( oops Client error: POST http;//ph.gamesws.garenanow.com//api/lol/ph/sync/wallet-update/' result in...

    Started by ueki5000‎, 03-07-2017 01:25 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 87
    03-08-2017, 03:17 AM Go to last post
  28. Bad Request.

    pa inform nalang po sa higher up. sa mixset.lol.garena.ph po ito.

    Started by lolomoban0‎, 03-07-2017 01:09 PM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 86
    03-08-2017, 03:16 AM Go to last post
  29. About online tournament

    Sir kasali po kase kame sa piltover's Finest, Team PrettyGaming po kame pa verify po kung ung ign po na nailagay ko ay "azerongchupa" ung...

    Started by azerongchupa‎, 03-07-2017 03:23 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 43
    03-08-2017, 03:16 AM Go to last post
  30. Angry Auto purchase

    would there be any chance that your account would purchase some thing even your playing? coz while im playing i still have 200RP then after the...

    Started by yuriko24‎, 03-07-2017 09:06 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 52
    03-08-2017, 03:08 AM Go to last post

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