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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,677
    • Posts: 131,582
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,120
      • Posts: 75,859
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,501
    • Posts: 92,187
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 10
    • Views: 11
    Yesterday, 07:08 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. How to change password

    Hi guys, just wanna know how can I change my PW if i forgot my email password and phone number? :)

    Started by blizzard.21‎, 04-25-2017 03:51 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 37
    04-26-2017, 08:50 PM Go to last post
  2. New Garena Client BUG

    the garena client keeps popping up when other programs are closed, and its friggin annoying. there's no purpose for it to pop-up over and over again,...

    Started by NoobLIKE4EveR‎, 04-26-2017 06:53 PM
    • Replies: 0
    • Views: 22
    04-26-2017, 06:53 PM Go to last post
  3. Pasintabe sa Troll Gamers at Quiters sa Rank Game

    Dear Leage of Legends, unti? na pong na wawala ang gana ko sa online games ninyo kasi kahit sino kayang gawin ang gusto nila at wala silang...

    Started by dagta2016‎, 04-25-2017 08:06 PM
    • Replies: 2
    • Views: 73
    04-26-2017, 02:45 PM Go to last post
  4. Black Screen Invalid Format

    pa help naman po oh Black Screen Invalid Format | may weeks ko na sinusubukan i fix | no avail eh. pano ba to?

    Started by magcaling.mkg‎, 04-08-2017 09:44 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 49
    04-26-2017, 12:38 PM Go to last post
  5. Intentionally Feeding and Abusive words.

    Pakicheck nalang chat logs. di naniniwala tosa banning system kaya binenta laro. :) di ako maka attach ng files pero meron akong screenshot ng ginawa...

    Started by burgerlove73194‎, 04-26-2017 03:28 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 55
    04-26-2017, 09:49 AM Go to last post
  6. Please Ban this permanently

    Hi Team Garena ph Kindly ban this player this stupid summoner Inting on the game and threw the game for fun. please send this guy to the nearest...

    Started by rks.martz‎, 04-26-2017 02:42 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 59
    04-26-2017, 09:48 AM Go to last post
  7. Login Error -Beta Client-

    di po maka login sa beta client, ngayon ngayon lang... Pati rin po sa Legacy client ayaw.

    Started by acelagi‎, 04-26-2017 08:19 AM
    • Replies: 0
    • Views: 26
    04-26-2017, 08:19 AM Go to last post
  8. Question missing chromas

    so, yeah i bought about 5 chromas more or less for different champions but the chroma options don't appear when i choose the champ skin. help?

    Started by jhey_14‎, 04-26-2017 12:28 AM
    • Replies: 0
    • Views: 25
    04-26-2017, 12:28 AM Go to last post
  9. Exclamation Obvious Scammer.

    Started by kurukupupu‎, 04-25-2017 06:44 PM
    • Replies: 1
    • Views: 44
    04-25-2017, 10:13 PM Go to last post
  10. Unhappy Wrong Top up

    Nag ka mali po kasi ng top up ng garena acc nag top up po kasi sa kaibigan ko at nag kamali po ng top up username nya po sijoseph na top up po yung...

    Started by PemewTheGreat15‎, 04-23-2017 04:08 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 69
    04-25-2017, 09:47 AM Go to last post
  11. Angry Bug po sa rank game

    Mga sir pwede po bang pa tingin ung bug po kasi nag rank game po ako kanina eh bigla po akong na dc so nag quit po ako to reconnect po pero imbis na...

    Started by xflyleafx‎, 04-04-2017 01:55 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 80
    04-25-2017, 08:45 AM Go to last post
  12. Question Wrong Ranks? Please help.

    Good day! So I was playing Karma the other day and got an S rank on her, but when I clicked on my champions tab and hover my mouse on her. It only...

    Started by cee.zee27‎, 04-22-2017 04:09 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 93
    04-25-2017, 03:47 AM Go to last post
  13. Server did not respond.

    The login server did not respond. You may have a connection issue that is not related to the League of Legends server. See our current Service Status...

    Started by jeijeyb‎, 04-24-2017 06:26 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 45
    04-24-2017, 07:38 PM Go to last post
  14. missing skin

    Hello,please help me!!!this is what happen,I was playing leona I shocl because I didn't use my skin in leona project,and in my sesecond game I see...

    Started by markmark026‎, 04-24-2017 06:56 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 39
    04-24-2017, 07:37 PM Go to last post
  15. IP Boost,Di pumapasok sa account

    2x na ako bumili ng IP BOOST na 1day di naman pumasok sa account ko -_- Bumili ulit ako ngayon pero 4win ip boost lang DI NANAMAN pumasok -_- AUSIN...

    Started by hdbengi‎, 04-24-2017 03:42 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 32
    04-24-2017, 06:47 PM Go to last post
  16. ban acc

    help me my account was banned due to mod skin that i was playing in the computer shop i don't use it but its auto on

    Started by Impulse_X‎, 04-24-2017 02:40 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 64
    04-24-2017, 06:46 PM Go to last post
  17. Angry Ranking system

    mga Lol admins paganahin naman ninyo mga ban system dito sa lol aba kanina pa ako report nang report mga tao sa 67% MMR fed fed fed fed afk afk afk...

    Started by geldinfr03‎, 04-22-2017 12:05 PM
    3 Garena Staff Post(s)
    • Replies: 9
    • Views: 149
    04-24-2017, 02:03 PM Go to last post
  18. Rage quit .

    Pa ban naman account neto. ADN Exiie RAGE QUIT PLEASE LANG PARA GUMANDA LARO NTIN

    Started by yanian07‎, 04-24-2017 07:06 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 52
    04-24-2017, 12:31 PM Go to last post
  19. Rakan and Xayah IP Gifting Error

    Wala na po yung problema solved na po .. Hindi ko lang po alam kung paano mag delete ng post kaya in-edit ko nlng.

    Started by Sir.Midnight‎, 04-23-2017 10:40 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 61
    04-24-2017, 12:03 PM Go to last post
  20. Tanong ko lang po!bakit po palagi nalng may kakampi akong di marunong!

    Jusko naman po maawa naman kayo sa account ko!bakit palagi nalang ako may kakamping bata!?ang win rate ko 48.3 nalang dating nasa 53.1 grabe naman...

    Started by yanniyyyy‎, 04-23-2017 04:40 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 75
    04-24-2017, 03:35 AM Go to last post
  21. Can't Bind Mouse button 4 and 5 in game

    Hi Mods, I am currently having problems binding my Rival 300's Mouse button 4 and 5 in-game. It was working perfectly before I updated to the...

    Started by h0well‎, 04-24-2017 12:51 AM
    • Replies: 0
    • Views: 42
    04-24-2017, 12:51 AM Go to last post
  22. GCA Exp Boost

    Hi, tanong lang po how does the 1 day free exp boost from gca works? Kelan lang pede makakuha?

    Started by praedyth1337‎, 04-23-2017 07:33 PM
    • Replies: 0
    • Views: 30
    04-23-2017, 07:33 PM Go to last post
  23. OBS studio recording

    Hey , do you have any support in recording LoL PH for OBS Studio. Can't use game capture on it, seems like it is not detected due it goes thru...

    Started by eivoj11‎, 04-23-2017 09:23 AM
    • Replies: 1
    • Views: 47
    04-23-2017, 04:22 PM Go to last post
  24. Unhappy Attempting to reconnect

    Im stuck with this problem since 3 months. Whenever the loading screen (before the match starts) reach in 100%, it just says "You have been...

    Started by otrusa‎, 04-23-2017 02:46 PM
    • Replies: 0
    • Views: 33
    04-23-2017, 02:46 PM Go to last post
  25. Unhappy Gift Rakan and Xayah to a friend, ICON has not been recieved

    Hello good day po Mam/Sir of Garena LoL, Me and my friend traded each other Rakan and Xayah and we still haven't received our icons... We hope you...

    Started by electro888‎, 04-23-2017 09:56 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 63
    04-23-2017, 10:33 AM Go to last post
  26. Unhappy Help Us. Racan and Xayah Icon BUG

    We did this ... and we got nothing

    Started by nica061988‎, 04-23-2017 09:26 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 41
    04-23-2017, 10:32 AM Go to last post
  27. Xayah IP Gifting Error

    I am receiving this error when trying to gift Xayah using IP. The player doesn't own Xayah yet.

    Started by dax2727‎, 04-23-2017 08:33 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 57
    04-23-2017, 10:30 AM Go to last post
  28. BETA CLIENT Direct Download

    Where i can direct downlaod BETA CLIENT? i want to download it using IDM but i cant find any BETA CLIENT direct download link.

    Started by jhonjhosua10‎, 04-22-2017 04:35 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 70
    04-23-2017, 04:09 AM Go to last post
  29. Angry Promotion Series

    After getting into series yesterday, 4/16, I've only played ranked once. I lost that game, but after checking leagues under my summoner profile, it...

    Started by sawthesigns‎, 04-17-2017 06:05 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 82
    04-23-2017, 04:06 AM Go to last post
  30. Send help

    Nasa 99% na ang patch ko then nag eend siya ng process, nakakailang uninstall na ko pero every time na merong bagong patch nagkakaganyan siya. PLEASE...

    Started by obscurity06‎, 04-22-2017 05:51 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 49
    04-23-2017, 04:05 AM Go to last post

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