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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,843
    • Posts: 132,223
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,202
      • Posts: 76,139
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,574
    • Posts: 92,421
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 20
    • Views: 21
    02-21-2018, 02:39 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Perma ban without warning

    Hello to anyone reading this, I just want to inquire on my ban last December 2017. I'm currently using this one since the account that got banned has...

    Started by OMG.itsfiddle‎, Yesterday 11:23 PM
    • Replies: 1
    • Views: 2
    Today, 12:11 PM Go to last post
  2. top up problem need help

    pa help nmn nag iba na kac ung interface ng top up..... im usig load central to top up nag bigay sila sakin ng card# and pins but wala nmn sa mga...

    Started by kei2kill‎, Today 12:04 PM
    • Replies: 1
    • Views: 2
    Today, 12:06 PM Go to last post
  3. Reset ! ?

    Ask ko lang po guys, Nag stop po ako mag laro ng lol bago mag pre-season. Tapos ngayong inopen ko yung account ko Lv.1 ulit ? ano pong nangyari ?...

    Started by pakshet-o5‎, Yesterday 11:56 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Today, 05:46 AM Go to last post
  4. Exclamation Can't download replay files.

    Are there any problems regarding replay files right now. I can't seem to download any of my replay files.

    Started by metronome23‎, Yesterday 03:07 PM
    • Replies: 2
    • Views: 3
    Yesterday, 08:05 PM Go to last post
  5. Unrecorded Ranked Game?

    During the last minutes of a winning game My duo and I got disconnected after attempting to reconnect to our surprise the game was already over...

    Started by Reverse2400‎, Yesterday 05:23 PM
    • Replies: 1
    • Views: 2
    Yesterday, 05:44 PM Go to last post
  6. Club leader problems

    Started by Altearith‎, 02-07-2018 01:40 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 12:51 PM Go to last post
  7. Possible solution to the "Can not find expected build; please try again" issue

    If running the manual patch and selecting the folder location still gives you the same error, you can do the other way around: 1.) Open your...

    Started by KeyJayPi‎, 01-11-2018 02:48 PM
    • Replies: 22
    • Views: 23
    02-21-2018, 07:31 PM Go to last post
  8. My Garena has no game icon

    Started by wendell_1107‎, 02-18-2018 01:24 PM
    • Replies: 1
    • Views: 2
    02-21-2018, 04:23 PM Go to last post
  9. AFK Svir

    She don't quit the game she's afk and giving up even we are winning.

    Started by klyde.master‎, 02-21-2018 09:32 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-21-2018, 01:13 PM Go to last post
  10. Moved: black screen in home screen launcher

    Started by mikkan213‎, 02-21-2018 10:44 AM
    • Replies: -
    • Views: -
    02-21-2018, 12:50 PM Go to last post
    • Replies: 0
    • Views: 1
    02-21-2018, 01:33 AM Go to last post
  11. Moved: Black screen

    Started by matcho880‎, 02-21-2018 01:19 AM
    • Replies: -
    • Views: -
    02-21-2018, 01:19 AM Go to last post
  12. Redeemed Gold Lunar Caitlyn Chroma pero wala yung base skin?

    Pag binili ko ba yung Lunar Wraith Caitlyn skin lalabas yung Gold Chroma? Na redeem ko na sa kasi sa loot pero wala ako nung skin.

    Started by wertw3t‎, 02-20-2018 08:09 PM
    • Replies: 1
    • Views: 2
    02-20-2018, 09:36 PM Go to last post
  13. Hack Account

    Ilang Araw Po ba bago Magreply Ang Costumer support ?? NAGREPLY NA PO KASI AKO SA HINIHINGI NILANG INFORMATION TUNGKOL DUN SA NA HACK KONG ACCOUNT ??

    Started by FairyTale.tabs‎, 02-03-2018 08:31 AM
    5 Garena Staff Post(s)
    • Replies: 13
    • Views: 14
    02-20-2018, 09:15 PM Go to last post
  14. Pls pa tanong lang po MOD yasuo thank you so much Reply ASAP

    hi po yung mga requirements po ba para sa account retrieval mail pwede ilagay sa microsoft word? ang rami po kaseng hinihingi eh tapos may mga...

    Started by Gab.XD80‎, 02-20-2018 12:24 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-20-2018, 11:23 AM Go to last post
  15. Moved: Login error for skylinen internet

    Started by markangellou‎, 02-20-2018 12:56 AM
    • Replies: -
    • Views: -
    02-20-2018, 12:56 AM Go to last post
  16. I can't join gtalk

    Pls help, i can't join gtalk. laging join room timeout. pati yung mga kaklase ko ganon din daw nangyayari. how to fix this

    Started by AetherSVII‎, 02-19-2018 08:20 PM
    • Replies: 2
    • Views: 3
    02-19-2018, 11:23 PM Go to last post
  17. Moved: 7.24 manual patches

    Started by lolgamerph26‎, 02-19-2018 08:57 PM
    • Replies: -
    • Views: -
    02-19-2018, 08:57 PM Go to last post
  18. account support

    bakit po ang tagal magreply ng costumer service nyo 5 days na po since i email them..how long it`ll take them to reply?

    Started by mr.reizaya‎, 02-19-2018 08:38 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-19-2018, 07:15 PM Go to last post
  19. Exclamation Stuck at Loading Screen

    Habang naglalaro ako nung nasa Loading Screen na ok naman tapos maya-maya pagtungtong ng 100% lahat ng kakampi at kalaban ko ang tagal mag start. Yun...

    Started by bhosxz_chris17‎, 02-19-2018 06:24 PM
    • Replies: 1
    • Views: 2
    02-19-2018, 06:43 PM Go to last post
  20. Unhappy [Help] Garena 2.0 Client

    Problem: Opening Garena 2.0 Client leads to this white/transparent screen. Reproduction: Opening and Signing In the client. Network: PLDT Home...

    Started by aj.derosas‎, 02-19-2018 02:47 PM
    • Replies: 1
    • Views: 2
    02-19-2018, 03:37 PM Go to last post
  21. "You have been disconnected" Problem in Loading Screen

    Hello po sa inyong lahat. Palagi po akong na DC sa loading screen. Hindi ko po alam ko sa PC/Internet o sa LoL po talaga yun. Mag load po sila...

    Started by SsjGod4‎, 02-19-2018 02:42 PM
    • Replies: 0
    • Views: 1
    02-19-2018, 02:42 PM Go to last post
  22. Question Please help? Account suspended permanently? No email regarding ban

    Hi! AS the title says, my account has been suspended permanently and it said to check my email connected with said account, but as I checked it,...

    Started by dayummm‎, 02-19-2018 11:35 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-19-2018, 01:48 PM Go to last post
  23. patching problems

    ito po yung error "can not find expected build, please try again. " need answers asap, salamat po

    Started by 20WAYKURAT14‎, 02-19-2018 10:18 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-19-2018, 01:47 PM Go to last post
  24. Unhappy Dragonblade riven

    Avaible sa lunar revel yung dragonblade riven but once i press unlock it will go to shop but the dragonblade riven is not there i tried it on other...

    Started by cyber.killer14‎, 02-18-2018 04:48 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-19-2018, 01:45 PM Go to last post
  25. Account Banned Dahil sa Compshop na may Script ang LoL client.

    No Joke. 3 kame na na Ban ang account dahil sa Pc's ng computershop na yon. is there any way na pwede ma lift yung ban? or kahit maparusahan nalang...

    Started by Hiimadin‎, 02-17-2018 01:43 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-19-2018, 11:55 AM Go to last post
  26. Cannot locate game files

    Well, my League of Legends files got messed up. So I decided to uninstall it. I copied League of Legends from another computer through a hard drive...

    Started by brenpaulmark200‎, 02-14-2018 11:29 PM
    • Replies: 6
    • Views: 7
    02-19-2018, 09:30 AM Go to last post
  27. Anyone experiencing this?

    https://ibb.co/bZJ3RS *I read some of the post about globe issue idk if this is related if it related kindly comment or enlighten me about the...

    Started by loco52701‎, 02-19-2018 09:24 AM
    • Replies: 0
    • Views: 1
    02-19-2018, 09:24 AM Go to last post
  28. Lunar bundle?

    Pls help me I cant find the Lunar Nasus Bundle last I saw it was like yesterday now its gone yet the event has not even ended. Pati po sa mga Top...

    Started by hanslolacc‎, 02-17-2018 08:31 PM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    02-18-2018, 08:34 PM Go to last post
  29. Thrill of the Hunt event.

    Good day League of Legends Philippines. Nanalo ako ng event niyong Thrill of the hunt, pero wala pa akong narereceive na mystery gift. or baka...

    Started by xiaxia091715‎, 02-15-2018 07:28 PM
    5 Garena Staff Post(s)
    • Replies: 14
    • Views: 15
    02-18-2018, 08:11 PM Go to last post

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