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Forum: HELP & SUPPORT

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 131,052
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,037
      • Posts: 75,602
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,450
    • Posts: 92,055
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Match doesnt give BE anymore?

    Not even 1 BE per win or lose? Only BE I get is when I finish first win which is 50 BE but that's another 24 hours. :/

    Started by kohpimew‎, Today 08:30 AM
    • Replies: 0
    • Views: 1
    Today, 08:30 AM Go to last post
  2. Urf Ranking Inquiry

    Or maybe I've misunderstood something in the mechanics... Was it suppose to be topped in bulk?

    Started by KeyJayPi‎, Yesterday 08:09 PM
    1 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    Today, 07:59 AM Go to last post
  3. Account Change Pass.

    Sir pwede po ba mag change pass sa email na lang kasi yung # ko nawala . sad. 

    Started by judemarf‎, Today 07:37 AM
    • Replies: 0
    • Views: 1
    Today, 07:37 AM Go to last post
  4. Exclamation FPS In Game.

    Good day po mam/sir. Nag ta-taka po ako kung bakit po ang FPS ko ay hindi umaangat sa 60. Ang previous FPS ko po ay umaabot po ng 201. Need ko po...

    Started by kate98‎, Yesterday 08:49 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 07:25 AM Go to last post
  5. Runes and Emotes

    Hi Admin, Ask ko lang kasi every time na icclose ko client, nwwala ung saved runes ko.. And sa Emotes ko my error na lumalabas.. Error code: EM01...

    Started by marrgeronimo‎, Today 06:52 AM
    • Replies: 0
    • Views: 1
    Today, 06:52 AM Go to last post
  6. URF Rankings not updated?

    Bakit ganun 9110 parin ung sa topup ko? Dapat 10110 un kaka topup ko lang ng 2k at 60 rp nung 8050 pa ung score ko (December 11, 2017 - 11:26pm)....

    Started by francisGDT‎, Today 12:35 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 04:40 AM Go to last post
  7. Shopping discount promo doesn't work!?

    I bought Little Knight Amumu both coupons not working HaiZzzt?

    Started by Wintergrey‎, Yesterday 02:43 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Today, 04:32 AM Go to last post
  8. Jewel Hunt Bug

    Hello. Kindly check my account for bug. Hextech Galio is showing up in jewel hunt shop so I tried to buy it, because I thought I still don't have it....

    Started by chuunibyou134‎, Yesterday 04:51 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 04:32 AM Go to last post
  9. Account Recovery

    pwede pa po ba ma recover yung account na nakalimutan mo na yung phone number na ginamit tapos yung old na In Game Name mabalik pa po ba yun o hindi...

    Started by johnnovie11‎, Yesterday 11:42 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 04:30 AM Go to last post
  10. It says that I got a free 7day xp boost on my top up, didn't get any. help.

    I converted my 150 shells into rp, there's a window saying that I've got a free 7day exp boost I've checked my profile and it didn't have that 7day...

    Started by ssg.blackcat‎, 12-07-2017 12:36 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Today, 04:29 AM Go to last post
  11. Walang Garena Shells na natanggap ???

    bakit ganun kaka top up ko lang ng 100 garena shells ... pero ok daw .. pero pag check ko sa shell balance ko .. 0 nakalgay? proof kung gusto nyu .....

    Started by nogiebear12‎, Yesterday 12:25 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 04:28 AM Go to last post
  12. URF ranking issue

    Good day po, ask ko lang po. nagpaload ako ng 500GS kagabi then buy RP ng 500 din tapos chineck ko ngayon yung URF Ranking ko nasa top 20% lang...

    Started by melson1‎, 12-10-2017 10:07 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 04:10 AM Go to last post
  13. URF Ranking Reward Missing!

    I Topped up 100 Garena Shells this Dec. 6, 2017. I'm in top 80 and i'm not receiving the reward. My smurf recieved it but why my main account...

    Started by lisdonians‎, 12-09-2017 04:52 PM
    4 Garena Staff Post(s)
    • Replies: 8
    • Views: 9
    Today, 04:08 AM Go to last post
  14. Account Hacker

    http://forum.lol.garena.ph/showthread.php?482366-Garena-ano-na&p=1997574#post1997574 so tapos na po problem ko dito sa last thread ko. which yung...

    Started by christianjohn00‎, 12-10-2017 06:10 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 04:08 AM Go to last post
  15. Regarding Garena Support

    I have an issue regarding your BE conversion, I already provided logs, match history evidence, even several rune page IDs to your support. Followed...

    Started by gunhound‎, Yesterday 11:40 PM
    • Replies: 0
    • Views: 1
    Yesterday, 11:40 PM Go to last post
  16. Ayaw irefund ng support yung Rune Pages ko at Runes

    Subject: Blue Essence Refund User feedback: Hi, please double check my account for the blue essence refund. I only got 8k, and if I'm not mistaken...

    Started by gunhound‎, 11-19-2017 09:26 AM
    2 Pages
    1 2
    2 Garena Staff Post(s)
    • Replies: 40
    • Views: 41
    Yesterday, 10:57 PM Go to last post
  17. Question Fortune arcade event ?

    Kala ko po ba na hangang DEC 11 yung event which is ngayon, pero hindi na siya lumalabas. Ngayon lang din nakapagpaRP kasi busy. Sadyang bang inend...

    Started by sheyth‎, Yesterday 09:10 PM
    • Replies: 0
    • Views: 1
    Yesterday, 09:10 PM Go to last post
  18. Garena account with purchases immune to purge?

    I know that if you are inactive for 6 months your garena account will be automatically deleted. But what if you have made purchases with garena...

    Started by claytonyu‎, Yesterday 03:40 PM
    • Replies: 1
    • Views: 2
    Yesterday, 07:36 PM Go to last post
  19. Moved: Cannot run newly installed Garena

    Started by AlphaHaxedead‎, Yesterday 07:11 PM
    • Replies: -
    • Views: -
    Yesterday, 07:11 PM Go to last post
  20. Fortune Arcade Missing?

    Events ends last night said ti'll 12/11/17 I've been waiting for this day and this what I get give it back for the last day I will spend my RP?

    Started by Wintergrey‎, Yesterday 08:49 AM
    • Replies: 2
    • Views: 3
    Yesterday, 06:15 PM Go to last post
  21. My hack garena and lol acc

    Hi leauge of legends forums ph may problem po ako sa garena acc ko may nag hack po sa garena acc ko last month nandito papo yung sim pero expired na...

    Started by strike_000‎, 12-04-2017 08:38 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Yesterday, 11:50 AM Go to last post
  22. Garena Help Center?

    is garena customer support active?.. im trying to get rid of my phone number in my account. no one is replying.

    Started by ad3k3‎, 12-10-2017 12:09 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Yesterday, 09:28 AM Go to last post
  23. DCTV, Smart and Globe connection low ping and high FPS still delayed

    DCTV fiber ping 16-20ms FPS 80-100 Globe ping 80-90ms FPS 80-140 Smart ping 32-50ms FPS 80-120 All video settings in game is very low. DCTV...

    Started by testies8‎, 12-02-2017 08:32 PM
    2 Garena Staff Post(s)
    • Replies: 11
    • Views: 12
    Yesterday, 01:18 AM Go to last post
  24. Champion Shard Failed to Unlock Pemanent

    Help me please When I got Azir Shard i use may blue essence to unlock permanent then error to redem.

    Started by jwaolisa18‎, 12-10-2017 04:09 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    12-10-2017, 11:46 PM Go to last post
  25. Fortune Arcade Roll Bug

    So nagpaload po ako ng 100 rp tapos ang nakasulat sa online poster nyo ay 10 Rp per roll yung fortune arcade pero pag open ko sa client 30 per roll...

    Started by sacrificerof‎, 12-08-2017 12:49 PM
    3 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    12-10-2017, 10:46 PM Go to last post
  26. Moved: Cant reconnect. Always bugsplat

    Started by throwawayy33‎, 12-10-2017 09:20 PM
    • Replies: -
    • Views: -
    12-10-2017, 09:20 PM Go to last post
  27. Fortune Arcade Roll Missing!

    So nag bukas ako ng client and the nakita ko yung Fortune Arcade tapos accidentally kong napindot yung home tas nawala na yung Fortune Arcade. Patay...

    Started by dragoon76‎, 12-10-2017 07:24 PM
    • Replies: 0
    • Views: 1
    12-10-2017, 07:24 PM Go to last post
  28. There was an unexpected error in the log in session. Please try again later.

    I can't log in. Is there any problem with the server?

    Started by bladeroar123‎, 12-10-2017 07:23 PM
    • Replies: 0
    • Views: 1
    12-10-2017, 07:23 PM Go to last post
  29. Garena support not replying

    Good day! This is the second time I have posted in this forum po. The first one was about me asking help on how to change my password and my...

    Started by CSG.Azize‎, 12-08-2017 06:38 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    12-10-2017, 07:09 PM Go to last post
  30. Missing Veteran Season Rewards

    Bakit wala parin yung Veteran emote reward ko? Ayun na lang yung reward na wala ako. Pa fix naman po please. IGN: mR.sMiLecoCo UID: 62447781

    Started by zidboy21‎, 12-06-2017 10:16 PM
    3 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    12-10-2017, 04:19 PM Go to last post

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