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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Ayaw irefund ng support yung Rune Pages ko at Runes

    Subject: Blue Essence Refund User feedback: Hi, please double check my account for the blue essence refund. I only got 8k, and if I'm not mistaken...

    Started by gunhound‎, Yesterday 09:26 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Today, 11:07 AM Go to last post
  2. Account Reset?

    So I've recently log on to my account its a diamond v account with a Lv 7 Olaf but instead of my familiar username and hero emotes and skins i was...

    Started by forsaken_111996‎, Today 10:51 AM
    • Replies: 2
    • Views: 3
    Today, 11:01 AM Go to last post
  3. Account Problem

    Goodeve Po sa RIOT lvl 34 na po ang account platinum 4 apat na taon ko pinaghirapan ang champions and skins ko bakit biglang nawala di ko alam kng...

    Started by blackthorn101‎, Yesterday 10:40 PM
    • Replies: 3
    • Views: 4
    Today, 11:01 AM Go to last post
  4. help - new rune system compensation

    pa-help po! magpopost ako dito dahil 2 weeks na hindi pa napapalitan ng support ang email ko. hindi ako maka send ng proper ticket sakanila. ...

    Started by ice673‎, Today 10:33 AM
    • Replies: 0
    • Views: 1
    Today, 10:33 AM Go to last post
  5. Mod_Yasuo

    Gaano katagal mag reply o mag bigay ng ticket yung customer support niyo? Nov 15 nag e-mail ako sa mismong website ng garena yung sa customer...

    Started by cellataba‎, Yesterday 07:18 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Today, 09:23 AM Go to last post
  6. Bug on the World Championship token conversion

    Hi, this is just confusing, so I bought RP's to somehow get a VIP mission to get that Golden Ashe chroma and ward, i only got the ward since i wasn't...

    Started by kfirmeza‎, Today 01:57 AM
    • Replies: 1
    • Views: 2
    Today, 06:19 AM Go to last post
  7. Garena ano na?

    nag email nako about sa account ko. pinapapalitan ko yung mobile number dahil expired sim na hanggang ngayon wala pa ring nagrereply. wala pa ring...

    Started by christianjohn00‎, 11-15-2017 07:42 PM
    3 Garena Staff Post(s)
    • Replies: 9
    • Views: 10
    Yesterday, 11:56 PM Go to last post
  8. 2017 season draws to a close ranked reward

    I already reached gold division before the season ends but I haven't received any rewards. Please fix this as soon as possible. Thanks!

    Started by deathgasm12‎, Yesterday 07:29 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Yesterday, 11:55 PM Go to last post
  9. Mastery lvl 7 shard bug??

    Just today my LVL 6 Jayce won a game with a grade of S- and the problem is no LvL 7 Shard appears Please fix thanks

    Started by bossingXXX‎, Yesterday 10:48 AM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    Yesterday, 11:54 PM Go to last post
  10. Cant redeem my loots

    in The champion capsule i got rammus and corki i used my blue essence but i cant redeem them. it says redeem failed.

    Started by ClementJohn1‎, Yesterday 12:54 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 11:53 PM Go to last post
  11. PulseFire Ezreal iconl not obtained..

    i bought my PFE ultimate icon way back 5 years ago but why i did not get my Pulsefire Ezreal icon? help please.

    Started by keon03‎, Yesterday 10:55 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 11:51 PM Go to last post
  12. Moved: cant reconnect

    Started by edgefencer497‎, Yesterday 09:26 PM
    • Replies: -
    • Views: -
    Yesterday, 09:40 PM Go to last post
  13. AccOunt Reset, How to change server region

    Good day, guys pls pahelp, How to change back the server from SG to PH. Due to this my accpunt was reset. Thank you in advance

    Started by vanzaime42‎, Yesterday 10:20 AM
    • Replies: 3
    • Views: 4
    Yesterday, 01:10 PM Go to last post
  14. played lol since 2011, got only 4500 in rune compensation

    I also have problem with my rune collector reward. I only got 2500 + 2000 BE for my rune collector reward. Note: ▬ Has a lot of runes Pre 2017 ▬...

    Started by astralfencer‎, 11-09-2017 07:45 PM
    3 Garena Staff Post(s)
    • Replies: 14
    • Views: 15
    Yesterday, 12:48 PM Go to last post
  15. I am gold V but i received a silver rewards

    Good morning,pa tulong po bakit po ganun gold division v ako pero nakatangap po ako ng silver rewards, pero nakaabot naman ako pero bakit silver...

    Started by deathgasm12‎, Yesterday 07:53 AM
    • Replies: 1
    • Views: 2
    Yesterday, 09:39 AM Go to last post
  16. No Receive anything Rewards

    Hello po Good Evening. May gusto lang po ako linawin kasi po Hindi pa nabibigay yung Rewards ko Miski ICON , Victorious skin & frame wala. peru...

    Started by emman874‎, 11-18-2017 10:48 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 12:08 AM Go to last post
  17. Unhappy Honor 5 but received a honor 4 ward skin.

    Is it just me that received a lower ward skin instead of a higher one? I obtained Honor 5 around the last few days of october.

    Started by xManticor‎, 11-18-2017 09:40 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 12:06 AM Go to last post
  18. Thumbs up [Config Failed!] LoLPHLauncher.xml fix

    https://imgur.com/a/hNYqR Need a LoLPHLauncher.xml file Or a possible fix thank you

    Started by kalibosxtreme‎, 11-18-2017 08:51 PM
    • Replies: 2
    • Views: 3
    11-18-2017, 09:07 PM Go to last post
  19. Is mod skin bannable?

    just asking because im using mod skin and people say i might get banned for it. so is it or is it not bannble?

    Started by ProveItOnce‎, 11-18-2017 08:03 PM
    • Replies: 3
    • Views: 4
    11-18-2017, 08:46 PM Go to last post
  20. I can't get in LOL

    Pa help lng po. Di po ako makapasok sa LOL ph, palagi po may error na mag aappear "There was an unexpected error with login session. Please try...

    Started by RedxScott‎, 11-16-2017 03:19 AM
    1 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    11-18-2017, 07:27 PM Go to last post
  21. Moved: New runes wont load in picking.

    Started by roar.louz‎, 11-18-2017 06:35 PM
    • Replies: -
    • Views: -
    11-18-2017, 06:35 PM Go to last post
  22. Unhappy I wasn't given any rewards for flex 3v3 (twisted treeline)

    May I ask Where are the rewards for flex 3v3 (Twisted Treeline) are? because the rewards for solo dou 5v5 and flex 5v5! Im just a little worried :( ...

    Started by brezbane‎, 11-18-2017 03:57 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    11-18-2017, 06:09 PM Go to last post
  23. NO Exp in Ranked Games

    Ganito po ba talaga yung new system? or error lang ito. pag nag open ng lobby sa ranked tapos hover dun sa upper left which is point eligibility,...

    Started by sonicjas123‎, 11-18-2017 10:16 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    11-18-2017, 05:09 PM Go to last post
  24. cyber bullying

    May magagawa ba kayo sa Bullying dito sa lol alam ko na may report system after the game, but how about after it? :confused::confused: Back in ...

    Started by macmacmayo321‎, 11-18-2017 04:32 PM
    • Replies: 0
    • Views: 1
    11-18-2017, 04:32 PM Go to last post
  25. New Garena requires me to re-install LoL on one account only

    Hi! I have a problem wherein whenever I open the new Garena client and click on LoL it doesn't show 'Play' but 'Install' (meaning I can't play...

    Started by fork.U‎, 11-18-2017 11:56 AM
    • Replies: 3
    • Views: 4
    11-18-2017, 03:56 PM Go to last post
  26. Need Help Regarding Rewards.

    Sir just a question regarding with the rewards.Started my account here since season 1, and have purchased rune pages in terms of cash in their pre...

    Started by bobodwiseman‎, 11-17-2017 02:50 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-18-2017, 01:14 PM Go to last post
  27. Thumbs down Unexpected Log in error

    Unexpected Log in error please fix this bug immediately

    Started by dualjames‎, 11-16-2017 09:46 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    11-18-2017, 01:03 PM Go to last post
  28. Unhappy Can't redeem champion from shards

    Title says it all. Paid blue essence for champion shard. I click said champion shard, and click unlock champion permanently and it gives an error....

    Started by JPTowers‎, 11-18-2017 08:36 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-18-2017, 12:13 PM Go to last post
  29. Game code

    I tried to use the 40 champ redeem code that was given to us at G1 tournament. When I tried to use it the error message, "the code you entered is not...

    Started by thegreatmoon‎, 11-18-2017 04:50 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    11-18-2017, 12:12 PM Go to last post
  30. GOLD but S1 frame -_-

    guys bat ganon ?? ask ko lang G5 ako tpos fRame ko pang s1 -_- please answer nman oh -_- IGN:sil3ntss

    Started by lksmo0456‎, 11-18-2017 08:34 AM
    • Replies: 8
    • Views: 9
    11-18-2017, 12:11 PM Go to last post

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