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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,840
    • Posts: 132,202
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,199
      • Posts: 76,124
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,572
    • Posts: 92,417
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 19
    • Views: 20
    02-15-2018, 11:59 AM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
    • Replies: 0
    • Views: 1
    Today, 01:33 AM Go to last post
  1. Moved: Black screen

    Started by matcho880‎, Today 01:19 AM
    • Replies: -
    • Views: -
    Today, 01:19 AM Go to last post
  2. Redeemed Gold Lunar Caitlyn Chroma pero wala yung base skin?

    Pag binili ko ba yung Lunar Wraith Caitlyn skin lalabas yung Gold Chroma? Na redeem ko na sa kasi sa loot pero wala ako nung skin.

    Started by wertw3t‎, Yesterday 08:09 PM
    • Replies: 1
    • Views: 2
    Yesterday, 09:36 PM Go to last post
  3. Hack Account

    Ilang Araw Po ba bago Magreply Ang Costumer support ?? NAGREPLY NA PO KASI AKO SA HINIHINGI NILANG INFORMATION TUNGKOL DUN SA NA HACK KONG ACCOUNT ??

    Started by FairyTale.tabs‎, 02-03-2018 08:31 AM
    5 Garena Staff Post(s)
    • Replies: 13
    • Views: 14
    Yesterday, 09:15 PM Go to last post
  4. Pls pa tanong lang po MOD yasuo thank you so much Reply ASAP

    hi po yung mga requirements po ba para sa account retrieval mail pwede ilagay sa microsoft word? ang rami po kaseng hinihingi eh tapos may mga...

    Started by Gab.XD80‎, Yesterday 12:24 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 11:23 AM Go to last post
  5. Moved: Login error for skylinen internet

    Started by markangellou‎, Yesterday 12:56 AM
    • Replies: -
    • Views: -
    Yesterday, 12:56 AM Go to last post
  6. I can't join gtalk

    Pls help, i can't join gtalk. laging join room timeout. pati yung mga kaklase ko ganon din daw nangyayari. how to fix this

    Started by AetherSVII‎, 02-19-2018 08:20 PM
    • Replies: 2
    • Views: 3
    02-19-2018, 11:23 PM Go to last post
  7. Moved: 7.24 manual patches

    Started by lolgamerph26‎, 02-19-2018 08:57 PM
    • Replies: -
    • Views: -
    02-19-2018, 08:57 PM Go to last post
  8. account support

    bakit po ang tagal magreply ng costumer service nyo 5 days na po since i email them..how long it`ll take them to reply?

    Started by mr.reizaya‎, 02-19-2018 08:38 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-19-2018, 07:15 PM Go to last post
  9. Exclamation Stuck at Loading Screen

    Habang naglalaro ako nung nasa Loading Screen na ok naman tapos maya-maya pagtungtong ng 100% lahat ng kakampi at kalaban ko ang tagal mag start. Yun...

    Started by bhosxz_chris17‎, 02-19-2018 06:24 PM
    • Replies: 1
    • Views: 2
    02-19-2018, 06:43 PM Go to last post
  10. Unhappy [Help] Garena 2.0 Client

    Problem: Opening Garena 2.0 Client leads to this white/transparent screen. Reproduction: Opening and Signing In the client. Network: PLDT Home...

    Started by aj.derosas‎, 02-19-2018 02:47 PM
    • Replies: 1
    • Views: 2
    02-19-2018, 03:37 PM Go to last post
  11. "You have been disconnected" Problem in Loading Screen

    Hello po sa inyong lahat. Palagi po akong na DC sa loading screen. Hindi ko po alam ko sa PC/Internet o sa LoL po talaga yun. Mag load po sila...

    Started by SsjGod4‎, 02-19-2018 02:42 PM
    • Replies: 0
    • Views: 1
    02-19-2018, 02:42 PM Go to last post
  12. Question Please help? Account suspended permanently? No email regarding ban

    Hi! AS the title says, my account has been suspended permanently and it said to check my email connected with said account, but as I checked it,...

    Started by dayummm‎, 02-19-2018 11:35 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    02-19-2018, 01:48 PM Go to last post
  13. patching problems

    ito po yung error "can not find expected build, please try again. " need answers asap, salamat po

    Started by 20WAYKURAT14‎, 02-19-2018 10:18 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-19-2018, 01:47 PM Go to last post
  14. Unhappy Dragonblade riven

    Avaible sa lunar revel yung dragonblade riven but once i press unlock it will go to shop but the dragonblade riven is not there i tried it on other...

    Started by cyber.killer14‎, 02-18-2018 04:48 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-19-2018, 01:45 PM Go to last post
  15. Account Banned Dahil sa Compshop na may Script ang LoL client.

    No Joke. 3 kame na na Ban ang account dahil sa Pc's ng computershop na yon. is there any way na pwede ma lift yung ban? or kahit maparusahan nalang...

    Started by Hiimadin‎, 02-17-2018 01:43 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    02-19-2018, 11:55 AM Go to last post
  16. Cannot locate game files

    Well, my League of Legends files got messed up. So I decided to uninstall it. I copied League of Legends from another computer through a hard drive...

    Started by brenpaulmark200‎, 02-14-2018 11:29 PM
    • Replies: 6
    • Views: 7
    02-19-2018, 09:30 AM Go to last post
  17. Anyone experiencing this?

    https://ibb.co/bZJ3RS *I read some of the post about globe issue idk if this is related if it related kindly comment or enlighten me about the...

    Started by loco52701‎, 02-19-2018 09:24 AM
    • Replies: 0
    • Views: 1
    02-19-2018, 09:24 AM Go to last post
  18. Lunar bundle?

    Pls help me I cant find the Lunar Nasus Bundle last I saw it was like yesterday now its gone yet the event has not even ended. Pati po sa mga Top...

    Started by hanslolacc‎, 02-17-2018 08:31 PM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    02-18-2018, 08:34 PM Go to last post
  19. Thrill of the Hunt event.

    Good day League of Legends Philippines. Nanalo ako ng event niyong Thrill of the hunt, pero wala pa akong narereceive na mystery gift. or baka...

    Started by xiaxia091715‎, 02-15-2018 07:28 PM
    5 Garena Staff Post(s)
    • Replies: 14
    • Views: 15
    02-18-2018, 08:11 PM Go to last post
  20. Moved: Buggy save rune

    Started by JUMP_high_ASTIG‎, 02-18-2018 07:08 PM
    • Replies: -
    • Views: -
    02-18-2018, 07:08 PM Go to last post
  21. Possible solution to the "Can not find expected build; please try again" issue

    If running the manual patch and selecting the folder location still gives you the same error, you can do the other way around: 1.) Open your...

    Started by KeyJayPi‎, 01-11-2018 02:48 PM
    • Replies: 20
    • Views: 21
    02-18-2018, 07:03 PM Go to last post
  22. Lion dance challenge (event)

    So we mustered 5 players and we were strangers to each other. as in naghakot lng ng players habang nagrarank, and we tried to complete this event....

    Started by dauntless02‎, 02-17-2018 04:53 PM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    02-18-2018, 07:00 PM Go to last post
  23. Given the Dragonblade riven icon from lunar revel token pero walang skin at chroma

    Kareredeem ko lang isang gold token at nagredeem ng dragonblade riven icon at chroma.tanong ko lang kung pagnagredeem ka nun Kasama na ba yung skin...

    Started by franciabryan81‎, 02-16-2018 11:14 PM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    02-18-2018, 04:52 PM Go to last post
  24. My Garena has no game icon

    Started by wendell_1107‎, 02-18-2018 01:24 PM
    • Replies: 0
    • Views: 1
    02-18-2018, 01:24 PM Go to last post
  25. Lunar Event Duration Period.??

    Im trying to catch up with the missions since I started late in doing the event and when I read about the 2 announcements https://goo.gl/o7H6bV ...

    Started by angrypigs13‎, 02-17-2018 07:57 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    02-18-2018, 12:34 AM Go to last post
  26. No play button

    https://ibb.co/h0c9fn

    Started by Ashley953‎, 02-17-2018 07:24 PM
    • Replies: 4
    • Views: 5
    02-17-2018, 09:05 PM Go to last post
  27. Black Screen Client

    Gusto ko lang sana malaman kung paano maayos etong problem ko na to. 3days na pong ganito. Di ako makapaglaro.

    Started by LonTellin‎, 02-17-2018 09:00 AM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    02-17-2018, 08:29 PM Go to last post
  28. I got double charged with Revel Tokens.

    Wala po akong e-mail kanino ko pwede iinquire tong issue na to: May 154 revel token ako. Binili ko Lunar Guardian Nasus Border + Icon pero nag...

    Started by DarkHorse08‎, 02-16-2018 06:39 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    02-17-2018, 07:37 PM Go to last post
  29. Moved: Game don't open

    Started by Ashley953‎, 02-17-2018 06:56 PM
    • Replies: -
    • Views: -
    02-17-2018, 06:56 PM Go to last post

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