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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,679
    • Posts: 131,584
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,120
      • Posts: 75,859
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,502
    • Posts: 92,188
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 11
    • Views: 12
    Today, 11:46 AM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Post Account Email

    I just want to ask how long will it take for garena to change my email account, I already emailed account@garena.com and already proved my ownership...

    Started by dotnet1337‎, Today 04:52 PM
    • Replies: 0
    • Views: 1
    Today, 04:52 PM Go to last post
  2. Question LoL play button

    So mga kagalang-galang na admins, bakit po yung account ng kaibigan ko ano nagloloko yung Garena v2 client niya? Sa bagong client kasi yung LoL niya...

    Started by RezaiK_21‎, Today 02:06 PM
    • Replies: 0
    • Views: 1
    Today, 02:06 PM Go to last post
  3. Unhappy Feed

    First time ko lang po dito sa forum please po paki ban po tong ls kakabalik ko lang po maglaro tapos may na feed po salamat :( ...

    Started by rebonder‎, Today 12:12 PM
    • Replies: 2
    • Views: 3
    Today, 01:41 PM Go to last post
  4. How was my account banned?

    My account was banned and I cant even log into garena. I never borrowed this account, I never cheated, never used any third party program, and was...

    Started by DannaV11‎, 01-18-2018 07:28 PM
    • Replies: 10
    • Views: 11
    Today, 11:20 AM Go to last post
  5. Forgot account setting

    Nakalimutan ko na email address, password, cp number and otp number ko sir.gusto ko palitan settings.since season 1 pa po ako naglalaro. ito po yung...

    Started by EdAnNe08‎, Yesterday 03:21 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Today, 10:25 AM Go to last post
  6. update my old email and phone number

    hello, nag thread narin ako dati dito. about doon sa problema ko. nag reply naman kayo pero di parin naayos yung problema ko. please pa udpate ng...

    Started by Gab.XD80‎, Today 09:00 AM
    • Replies: 0
    • Views: 1
    Today, 09:00 AM Go to last post
  7. Master Draw event.

    Whenever I go to the event page https://masterdraw.lol.garena.ph I only get black screen. Any thoughts?

    Started by 6kGamesSupport‎, 01-21-2018 06:33 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Today, 03:34 AM Go to last post
  8. 2 accounts in 1 email

    When I login my account in garena and started lol it didnt send me to my account (SirSor) but instead I saw a "Choose a summoner name" box so I...

    Started by Sauceislyfe‎, Yesterday 10:55 PM
    • Replies: 0
    • Views: 1
    Yesterday, 10:55 PM Go to last post
  9. Change Region

    im just wondering why I am having this error message? after logging in and clicked "PLAY", it will route to a page where it says i need to create a...

    Started by hiwirocks‎, 01-20-2018 11:05 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Yesterday, 10:40 PM Go to last post
  10. I Dont know why i got banned.

    So maglalaro naako biglang pag bukas ko permanently suspended account ko nacheck ko na email ko wala naman akong nakita na email galing Garena ito...

    Started by theguymade‎, Yesterday 12:38 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 09:51 PM Go to last post
  11. Question How to use this?

    How to use this? I cannot draw or redeem a skin. Please help!

    Started by chrischandiaz‎, Yesterday 06:20 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 09:12 PM Go to last post
  12. Please ban toxic players

    Please hear me out on my request of banning his a bad player and a toxic salty player feeding in games and if he gets a kill he trashtalks the enemy...

    Started by kixzer3‎, Yesterday 07:14 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 09:10 PM Go to last post
  13. Unhappy Nag reset yung acc ko.

    Need help pls! There is an error in my account, my account was reset and its back to level 1. :rolleyes:

    Started by Amats1010‎, 01-19-2018 02:20 PM
    • Replies: 2
    • Views: 3
    Yesterday, 08:37 PM Go to last post
  14. MasterCard

    please help me GM the mastercard to mine is bugging my card value still low even i draw 10cards 10cards 10cards 10cards 10cards 10cards then nothing

    Started by Iphone08s‎, Yesterday 08:02 PM
    • Replies: 0
    • Views: 1
    Yesterday, 08:02 PM Go to last post
  15. Error in launching league of legends

    Can;t Launch League of Legends (Garena new update) https://www.datafilehost.com/d/4135ec0c (Screen Shot Link)

    Started by ans-bsp‎, Yesterday 06:39 PM
    • Replies: 0
    • Views: 1
    Yesterday, 06:39 PM Go to last post
  16. Moved: error launching league of legends

    Started by wakatok888‎, Yesterday 06:37 PM
    • Replies: -
    • Views: -
    Yesterday, 06:37 PM Go to last post
  17. Unhappy The Card Master's Draw Event. Skin cards.

    How to use skin cards? I have Legendary and Ultimate skin cards. Does exchanging them into essence/keys is the only way to use them?

    Started by 12dXMeTaNOIA12‎, 01-20-2018 05:50 PM
    • Replies: 9
    • Views: 10
    Yesterday, 06:33 PM Go to last post
  18. Please help me

    my account reset to level 1 Please help me how to come back my account ?? Name: Nataniel01 :(:(:(

    Started by Nataniel77‎, Yesterday 03:26 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 04:12 PM Go to last post
  19. Help - no Gold Border after season ended:(

    I got promoted to Gold before the season ended and did not play for about a week so di ko alam na nag reset na. When I opened my account today, i did...

    Started by markrivera122‎, Yesterday 07:59 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 01:05 PM Go to last post
  20. Angry Master Draw

    When I try to get a card to pick. There is nothing and it is blank. Please fix this or any solution for this. If not, just refund me 20RP back to...

    Started by killchu99‎, Yesterday 07:44 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 01:03 PM Go to last post
  21. Question Mabilis talaga mademote ngayon?

    I just want to ask bakit ang bilis ko nademote. I'm not a super toxic player also ako rin kasi yung type of teammate na ineencourage ko sila ayusin...

    Started by daruislang321‎, Yesterday 04:21 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 01:02 PM Go to last post
  22. Inting in Ranked Game

    Since bawal po ang name calling saka mag send ng link para sa video pano po mapunish tong player na nag INT sa rank game at toxic. Nagamit kona po...

    Started by hanslolacc‎, 01-20-2018 04:45 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Yesterday, 12:58 PM Go to last post
  23. New Season Surprise: Pick Your Path Event

    First and foremost, i have already sent a support ticket regarding this issue and haven't received any feedback from garena. When sending items...

    Started by jpctagabi‎, 01-21-2018 02:37 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 12:57 PM Go to last post
  24. Help po! Can't Unlock a champion shard PERMANENTLY

    Hi, ayaw niya mag unlock. Na try ko na rin yung sinasabi sa NA boards na try and try lang daw sa pag unlock and kakagat din siya. kaso ito hindi, 3...

    Started by bobofireworks29‎, 11-13-2017 07:03 PM
    4 Garena Staff Post(s)
    • Replies: 13
    • Views: 14
    Yesterday, 12:56 PM Go to last post
  25. start na ng season 8 di ko parin natatanggap yung ranked reward

    Start na ng season 8 di ko parin nakukuha yung ranked reward matapos yung s7 sabi nyo after 1 month,wala parin yung reward di ko pa natatanggap yung...

    Started by deathgasm12‎, 01-21-2018 08:06 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 12:55 PM Go to last post
  26. Blank Skin Selection Card Event

    It appears that the Skin Selection Table is blank. I can't draw any cards?? Please help

    Started by playermedia311‎, 01-21-2018 04:12 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 12:46 PM Go to last post
  27. I cant draw any card

    I cannot draw any card, I have 210 cards but nothing shows on skin selection or skin tier selection

    Started by sh0n12‎, 01-21-2018 02:25 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 12:46 PM Go to last post
  28. Malala na talaga mga players dito

    Grabe! Ni isang placement games ko. Kahit anong may border binibili na talaga. Grabe na. Ano ba to? Hanggang kelan ba to? Ganito nalang ba parati?...

    Started by 19neva_cheat89‎, 01-20-2018 01:12 AM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    Yesterday, 10:47 AM Go to last post
  29. The Card Master's Draw sa event pong ito.

    magkano po archlight yorick para ma redeem ?. may card value po kasi ako 175 di pa rin maredeem

    Started by myrrone001177‎, 01-20-2018 01:52 PM
    • Replies: 2
    • Views: 3
    01-21-2018, 02:41 PM Go to last post
  30. Moved: League of legends chat not working

    Started by imback1212‎, 01-21-2018 02:19 PM
    • Replies: -
    • Views: -
    01-21-2018, 02:19 PM Go to last post

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