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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Yung sinend ng garena na maling link

    Sir eto po yung sinend ng garena http://csph.garenanow.com/otrs/public.pl?Action=PublicSurvey&PublicSurveyKey=4fef0b7874c9daa30b1f7abbdedd3039 Bat...

    Started by strike_000‎, Today 07:57 AM
    • Replies: 0
    • Views: 1
    Today, 07:57 AM Go to last post
  2. Is the Shopping Cart going to be permanent?

    https://shoppingcart.lol.garena.ph/ Personally, I find this convenient in buying shop items w/o having to open the client. Would be nice too if...

    Started by KeyJayPi‎, Today 07:32 AM
    • Replies: 0
    • Views: 1
    Today, 07:32 AM Go to last post
  3. Unhappy Shopping Cart Fail Purchase

    I have been trying to contact Garena Support regarding the issue on purchasing a skin where I didn't know that I still haven't purchased the champion...

    Started by themesiah2k14‎, Yesterday 08:53 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 07:30 AM Go to last post
  4. Question URF Ranking Rewards Issue

    Nasa top 40% na po ako sa Event, nakalagay dun sa information ay " Reward Distribution 2017/12/12 12:00PM " Pero wala parin po akong natatanggap...

    Started by seking215‎, Yesterday 05:40 PM
    1 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Today, 07:01 AM Go to last post
  5. URF Reward distribution

    Sabi sa website ng lol.garena.ph: Event Period: December 5, 7:00 PM ~ December 11, 11:59 PM Reward Distribution: December 12:00 PM Pero ang...

    Started by POGI.Boom‎, Yesterday 12:25 PM
    1 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    Today, 06:26 AM Go to last post
  6. URF ranking issue

    Good day po, ask ko lang po. nagpaload ako ng 500GS kagabi then buy RP ng 500 din tapos chineck ko ngayon yung URF Ranking ko nasa top 20% lang...

    Started by melson1‎, 12-10-2017 10:07 PM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    Today, 06:26 AM Go to last post
  7. Tournament prize RP still not processed

    Good day po. Kanino po pwede makipag coordinate regarding sa RP na napalanuhan during tournament? Yung sa kakampi ko kasi nakapasok na yung RP niya,...

    Started by thinkyoucankill‎, Yesterday 02:32 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Today, 06:23 AM Go to last post
  8. Exclamation [Password] Change password but no verification sms

    Hi, I've tried everything listed here, They told me to send an email but whenever I click on the link it tells me that my "Email is not yet...

    Started by dragon50‎, 09-30-2017 02:50 PM
    3 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Today, 06:22 AM Go to last post
  9. Unhappy Any Moderator here? Looking for help here on my Mobile and Email address.

    Hi i want to change my Email and Mobile number on this account.. i recent change this account password and mobile number last year 2016.. but now i...

    Started by trustmecondom‎, Yesterday 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 06:21 AM Go to last post
  10. Angry Garena Support not responding

    ive been trying to recover my account since November. and this december they dont seem to give a anymore.. ive been trying to get a follow up...

    Started by Jillatin01‎, Yesterday 02:35 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 06:19 AM Go to last post
  11. Nahack acc ng friend ko

    Nahack acc ng tropa ko. pero na open na ulit. kaso yung number iba na. nawawala Change button sa tabi ng mobile number. pano po to mapalitan ?

    Started by tabuguk‎, Yesterday 02:23 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 06:16 AM Go to last post
  12. Exclamation FPS In Game.

    Good day po mam/sir. Nag ta-taka po ako kung bakit po ang FPS ko ay hindi umaangat sa 60. Ang previous FPS ko po ay umaabot po ng 201. Need ko po...

    Started by kate98‎, 12-11-2017 08:49 PM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    Today, 06:14 AM Go to last post
  13. Champion Permanent Redeem Failed

    So I have these 5 champs that I got from various sources; champion capsules, hextech chests, and honor capsules. Ever since the transition from s7 to...

    Started by jungyongleu‎, Yesterday 12:58 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 06:11 AM Go to last post
  14. Match doesnt give BE anymore?

    Not even 1 BE per win or lose? Only BE I get is when I finish first win which is 50 BE but that's another 24 hours. :/

    Started by kohpimew‎, Yesterday 08:30 AM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Today, 06:09 AM Go to last post
  15. Account Change Pass.

    Sir pwede po ba mag change pass sa email na lang kasi yung # ko nawala . sad. 

    Started by judemarf‎, Yesterday 07:37 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 06:06 AM Go to last post
  16. URF ranking issue

    Good day po, ask ko lang po. nagpaload ako ng 200GS kagabi then buy RP ng 200 din tapos chineck ko ngayon yung URF Ranking ko nasa top 60% lang...

    Started by dwaynekenny‎, Yesterday 11:30 PM
    • Replies: 0
    • Views: 1
    Yesterday, 11:30 PM Go to last post
  17. URF Rankings not updated?

    Bakit ganun 9110 parin ung sa topup ko? Dapat 10110 un kaka topup ko lang ng 2k at 60 rp nung 8050 pa ung score ko (December 11, 2017 - 11:26pm)....

    Started by francisGDT‎, Yesterday 12:35 AM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 10:52 PM Go to last post
  18. Account banned

    Hello I'm banned for using mod skin but I don't get it :( I don't use mod skin I deleted it all at this computer but I just used it past but I had...

    Started by Lifeonblack‎, 11-09-2017 01:54 PM
    5 Garena Staff Post(s)
    • Replies: 18
    • Views: 19
    Yesterday, 08:26 PM Go to last post
  19. Garena account with purchases immune to purge?

    I know that if you are inactive for 6 months your garena account will be automatically deleted. But what if you have made purchases with garena...

    Started by claytonyu‎, 12-11-2017 03:40 PM
    • Replies: 3
    • Views: 4
    Yesterday, 07:56 PM Go to last post
  20. Why 40%

    I am sure that i have topped up 300 RP. And i am only placed in Top 40% but Top 20% has a 300 topup. Where to make sure that I have 300 rp topped up

    Started by The_Kaiju‎, Yesterday 05:24 PM
    • Replies: 7
    • Views: 8
    Yesterday, 06:56 PM Go to last post
  21. may code

    may alam po akong nakacode na garena please po paki help po ako kung paano alisin yung code nun please po kasi po nag patulong lang po ako sabi po...

    Started by kaidogoro56‎, 11-21-2017 05:04 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Yesterday, 06:42 PM Go to last post
  22. Help

    So ayun nabasa ko yung isang thread about sa pagban ng account dahil sa pag gamit ng mod para sa skins. Dati po kasi gumamit rin ako ng ganun pero...

    Started by POGI.Boom‎, Yesterday 12:59 PM
    • Replies: 5
    • Views: 6
    Yesterday, 05:01 PM Go to last post
  23. Fortune Arcade Missing?

    Events ends last night said ti'll 12/11/17 I've been waiting for this day and this what I get give it back for the last day I will spend my RP?

    Started by Wintergrey‎, 12-11-2017 08:49 AM
    • Replies: 3
    • Views: 4
    Yesterday, 03:01 PM Go to last post
  24. Urf Ranking Inquiry

    Or maybe I've misunderstood something in the mechanics... Was it suppose to be topped in bulk?

    Started by KeyJayPi‎, 12-11-2017 08:09 PM
    1 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    Yesterday, 07:59 AM Go to last post
  25. Moved: Runes and Emotes

    Started by marrgeronimo‎, Yesterday 06:52 AM
    • Replies: -
    • Views: -
    Yesterday, 06:52 AM Go to last post
  26. Shopping discount promo doesn't work!?

    I bought Little Knight Amumu both coupons not working HaiZzzt?

    Started by Wintergrey‎, 12-11-2017 02:43 PM
    1 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 04:32 AM Go to last post
  27. Jewel Hunt Bug

    Hello. Kindly check my account for bug. Hextech Galio is showing up in jewel hunt shop so I tried to buy it, because I thought I still don't have it....

    Started by chuunibyou134‎, 12-11-2017 04:51 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 04:32 AM Go to last post
  28. Account Recovery

    pwede pa po ba ma recover yung account na nakalimutan mo na yung phone number na ginamit tapos yung old na In Game Name mabalik pa po ba yun o hindi...

    Started by johnnovie11‎, 12-11-2017 11:42 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Yesterday, 04:30 AM Go to last post
  29. It says that I got a free 7day xp boost on my top up, didn't get any. help.

    I converted my 150 shells into rp, there's a window saying that I've got a free 7day exp boost I've checked my profile and it didn't have that 7day...

    Started by ssg.blackcat‎, 12-07-2017 12:36 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Yesterday, 04:29 AM Go to last post
  30. Walang Garena Shells na natanggap ???

    bakit ganun kaka top up ko lang ng 100 garena shells ... pero ok daw .. pero pag check ko sa shell balance ko .. 0 nakalgay? proof kung gusto nyu .....

    Started by nogiebear12‎, 12-11-2017 12:25 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Yesterday, 04:28 AM Go to last post

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