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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Threads: 28,660
    • Posts: 131,554
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,109
      • Posts: 75,840
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,497
    • Posts: 92,177
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      • Threads: 4,475
      • Posts: 23,444
    Sticky Threads
  1. Sticky Thread Sticky: [Central Thread] Snowdown Challenge Rewards

    Kung nakumpleto nyo po ang nasabing challenge pero walang natanggap na rewards, i-provide po ang information at sundin po ang format na ito: ...

    Started by MOD_Yasuo‎, 01-17-2018 02:04 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    01-17-2018, 06:35 PM Go to last post
  2. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  5. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. change password

    Dear Sir/Ma'aam rereport lang po ako ..gusto ko po kase ma change pass yung account ko ... hindi ko na po kase alam yung mobile number niya gusto...

    Started by kurimaw1997‎, 01-07-2017 07:06 PM
    1 Garena Staff Post(s)
    • Replies: 9
    • Views: 532
    Today, 04:05 PM Go to last post
  2. Bawal na mag Reconnect??

    bawal na pala mag reconnect https://prnt.sc/i2je3b

    Started by EzPzJuicyLemon‎, Today 04:00 PM
    • Replies: 0
    • Views: 1
    Today, 04:00 PM Go to last post
  3. Need help...... Loot is missing

    When Im introducing the LOL to my nephew and now practicing playing LOL , yesterday my nephew accidentally used all my loots, skins shard and...

    Started by ChikmakZ‎, Today 03:37 PM
    • Replies: 1
    • Views: 2
    Today, 03:40 PM Go to last post
  4. [HELP] Account Problem

    I want to change password but suddenly i forgot the email and the cellphone number that use in my account . i want to link my account to my new...

    Started by rjviolet012‎, Today 01:35 PM
    • Replies: 1
    • Views: 2
    Today, 03:27 PM Go to last post
  5. Unhappy Nag reset yung acc ko.

    Need help pls! There is an error in my account, my account was reset and its back to level 1. :rolleyes:

    Started by Amats1010‎, Today 02:20 PM
    • Replies: 1
    • Views: 2
    Today, 02:49 PM Go to last post
  6. need help

    hello eveyone! how do i post here? can you help me?

    Started by lodipetmalu1107‎, 01-10-2018 09:33 PM
    • Replies: 6
    • Views: 7
    Today, 02:10 PM Go to last post
  7. How was my account banned?

    My account was banned and I cant even log into garena. I never borrowed this account, I never cheated, never used any third party program, and was...

    Started by DannaV11‎, Yesterday 07:28 PM
    • Replies: 5
    • Views: 6
    Today, 01:22 PM Go to last post
  8. Snowdown Event

    Hello po pa tulong nman po about sa event wala pa ksi yung rewards ayaw ksi mag reply ng support team

    Started by modifier23‎, Today 11:46 AM
    • Replies: 4
    • Views: 5
    Today, 01:10 PM Go to last post
  9. Not verified email/lost number.

    Hi. May chance paba na ma change pass at email yung isa kong account. Nag email nadin po ako sa Garena Support pero wala padin di sila nag rereply....

    Started by lilzskie05‎, 01-16-2018 07:25 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 09:54 AM Go to last post
  10. Possible solution to the "Can not find expected build; please try again" issue

    If running the manual patch and selecting the folder location still gives you the same error, you can do the other way around: 1.) Open your...

    Started by KeyJayPi‎, 01-11-2018 02:48 PM
    • Replies: 5
    • Views: 6
    Today, 09:29 AM Go to last post
  11. Snodown Capsules

    I completed the mission but didn't receive Jinx Emote and Snowdown Capsules. As you can see below I finished it Please Check my account, Thank you!

    Started by tristmiguel‎, 01-12-2018 07:57 PM
    3 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    Yesterday, 10:51 PM Go to last post
  12. Install button yung lumalabas pag account ko ni login

    Pls help me Admins or Mods Thanks :D Bakit po pag yung account ko nilog in sa Garena2.0 yung League of Legends "Install" button yung nakalagay pero...

    Started by biboyboy04‎, Yesterday 08:11 PM
    • Replies: 1
    • Views: 2
    Yesterday, 09:58 PM Go to last post
  13. Queuing then afk to remake many times

    https://imgur.com/a/96N5j IGN: NV emz gonzales nakaka aksaya ng oras lalo na ngaung start ng rank season even tho flex this is not excusable...

    Started by yuuichi14‎, Yesterday 05:03 PM
    • Replies: 1
    • Views: 2
    Yesterday, 07:07 PM Go to last post
  14. Angry loyal player since 2012

    una sa lahat di ko alam kung nasa tamang discussion ako, di ko na rin kasi alam kung pano ang pasikut sikot dito sa forums, gusto ko lang itanong...

    Started by chrakhet‎, 01-13-2018 10:41 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Yesterday, 01:35 PM Go to last post
  15. Rewards

    Hey dude. My friends got a free 2 snowdown capsule. Why didnt i receive any both in my main and 2nd account? Is there any qualifications? PLS...

    Started by emel619‎, Yesterday 12:42 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 01:04 PM Go to last post
  16. Piltovers finest prizes

    Hello Goodmorning sir. Ask ko lang po kung ok paba yung prizes ng Piltovers finest sa Gensan. Kasi po di pa po namin natanggap ung Rp's namin....

    Started by allofthestars‎, Yesterday 07:27 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 01:03 PM Go to last post
  17. Unhappy While Surfing on my newsfeed

    While Surfing on my newsfeed, nakita ko tong pitcure nato. I'm not against sa placement nya or such pero nakita ko sa lower portion is may MODSKIN :<...

    Started by daruislang321‎, Yesterday 01:29 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Yesterday, 01:03 PM Go to last post
  18. Moved: Plss help!!!! :///// asap

    Started by rappolcala‎, 01-17-2018 06:08 PM
    • Replies: -
    • Views: -
    01-17-2018, 06:08 PM Go to last post
  19. Moved: Again Rito ?

    Started by legion0103‎, 01-17-2018 05:54 PM
    • Replies: -
    • Views: -
    01-17-2018, 05:54 PM Go to last post
  20. Unhappy How Did i got banned

    Please Help my account got banned for no reason what so ever im so sad just like how did i got banned i spend a lot of effort in my account and a lot...

    Started by boboybogs‎, 01-16-2018 01:26 PM
    • Replies: 2
    • Views: 3
    01-17-2018, 05:40 PM Go to last post
  21. Patulong how to fix this when starting the game can't connect because bug splat

    Help Kelangan ko po tulong i need to fix LoL because i can't connect the game because of Bug splat Pano solve to https://i.imgur.com/gf3Hm0T.png

    Started by Taffyta.Mutton‎, 01-17-2018 01:45 PM
    • Replies: 1
    • Views: 2
    01-17-2018, 05:30 PM Go to last post
  22. Need help for installing the new version

    Need help! What is the good solution to install the new version, i cannot install it and theres an error coming out. Thank you!

    Started by Amats1010‎, 01-17-2018 04:48 PM
    • Replies: 0
    • Views: 1
    01-17-2018, 04:48 PM Go to last post
  23. Login error

    Di po ako makapasok sa client ng league sa tuwing pipindutin ko yung play unexpected error lumalabas. What to do?

    Started by ajhuskar123‎, 01-17-2018 02:09 PM
    • Replies: 0
    • Views: 1
    01-17-2018, 02:09 PM Go to last post
  24. champion shard bug?? redeem failed!

    lage ganito nangyayare. pnu ba to ayusin?

    Started by alien143‎, 01-17-2018 03:15 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-17-2018, 02:07 PM Go to last post
  25. no border and rewards

    im gold 5 and i didnt receive any rewards. i also lost my border which i should have for this season. please help

    Started by DEATH_armXD‎, 01-16-2018 06:28 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-17-2018, 02:07 PM Go to last post
  26. Snow Down capsules?

    1/10/18 still no capsule

    Started by denniscj2012‎, 01-10-2018 07:41 AM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    01-17-2018, 02:05 PM Go to last post
  27. snowdown event bug

    so i didnt receive my snowdown capsule in snowdown event i won 5 games naman pero still di ko po na receive yung snowdown capsule nyo po...

    Started by arma22lite‎, 01-16-2018 08:59 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-17-2018, 02:05 PM Go to last post
  28. Garena cellphone lost number.

    Hello po sana po matulungan nyoko gusto ko kasi ichange number account ko, kasi nawala yung cellphone ko at nakasama ang cellphone number ko, ang...

    Started by uberstrikers12‎, 01-17-2018 03:57 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-17-2018, 12:51 PM Go to last post
  29. [report]

    Good Day, I would like to report a League of Legends player because he kept saying bad words to me, his offensive languange gets me so annoyed...

    Started by Savannah630‎, 01-16-2018 07:27 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-17-2018, 12:48 PM Go to last post
  30. Unhappy Pre Season Grind doesn't count?

    >tfw stuck at Silver II >Grinds since Pre Season Start >Reached Gold IV in 1 day remaining in preseason. >Logged in with rank reset but no gifts...

    Started by Cyanappy‎, 01-16-2018 05:15 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-17-2018, 12:45 PM Go to last post

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