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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 130,661
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 14,961
      • Posts: 75,397
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,409
    • Posts: 91,926
    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. I can't get in LOL

    Pa help lng po. Di po ako makapasok sa LOL ph, palagi po may error na mag aappear "There was an unexpected error with login session. Please try...

    Started by RedxScott‎, 11-16-2017 03:19 AM
    1 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Today, 07:27 PM Go to last post
  2. New runes wont load in picking.

    nuff said the new runes sometimes wont load during pick and ban phase pls fix.

    Started by roar.louz‎, Today 06:35 PM
    • Replies: 0
    • Views: 1
    Today, 06:35 PM Go to last post
  3. Unhappy I wasn't given any rewards for flex 3v3 (twisted treeline)

    May I ask Where are the rewards for flex 3v3 (Twisted Treeline) are? because the rewards for solo dou 5v5 and flex 5v5! Im just a little worried :( ...

    Started by brezbane‎, Today 03:57 PM
    1 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Today, 06:09 PM Go to last post
  4. NO Exp in Ranked Games

    Ganito po ba talaga yung new system? or error lang ito. pag nag open ng lobby sa ranked tapos hover dun sa upper left which is point eligibility,...

    Started by sonicjas123‎, Today 10:16 AM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Today, 05:09 PM Go to last post
  5. cyber bullying

    May magagawa ba kayo sa Bullying dito sa lol alam ko na may report system after the game, but how about after it? :confused::confused: Back in ...

    Started by macmacmayo321‎, Today 04:32 PM
    • Replies: 0
    • Views: 1
    Today, 04:32 PM Go to last post
  6. New Garena requires me to re-install LoL on one account only

    Hi! I have a problem wherein whenever I open the new Garena client and click on LoL it doesn't show 'Play' but 'Install' (meaning I can't play...

    Started by fork.U‎, Today 11:56 AM
    • Replies: 3
    • Views: 4
    Today, 03:56 PM Go to last post
  7. Need Help Regarding Rewards.

    Sir just a question regarding with the rewards.Started my account here since season 1, and have purchased rune pages in terms of cash in their pre...

    Started by bobodwiseman‎, Yesterday 02:50 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 01:14 PM Go to last post
  8. Thumbs down Unexpected Log in error

    Unexpected Log in error please fix this bug immediately

    Started by dualjames‎, 11-16-2017 09:46 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 01:03 PM Go to last post
  9. Unhappy Can't redeem champion from shards

    Title says it all. Paid blue essence for champion shard. I click said champion shard, and click unlock champion permanently and it gives an error....

    Started by JPTowers‎, Today 08:36 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 12:13 PM Go to last post
  10. Game code

    I tried to use the 40 champ redeem code that was given to us at G1 tournament. When I tried to use it the error message, "the code you entered is not...

    Started by thegreatmoon‎, Today 04:50 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 12:12 PM Go to last post
  11. GOLD but S1 frame -_-

    guys bat ganon ?? ask ko lang G5 ako tpos fRame ko pang s1 -_- please answer nman oh -_- IGN:sil3ntss

    Started by lksmo0456‎, Today 08:34 AM
    • Replies: 8
    • Views: 9
    Today, 12:11 PM Go to last post
  12. Moved: Can't play lol

    Started by bogard055‎, Today 07:59 AM
    • Replies: -
    • Views: -
    Today, 07:59 AM Go to last post
  13. lost user name

    hi na lost ko username ko summoner name GTX 1070 lvl 6 chou'gat lvl 5 tris,sona,naut, morg thanks

    Started by gawer33‎, 11-16-2017 10:16 PM
    • Replies: 4
    • Views: 5
    Today, 03:00 AM Go to last post
  14. Unhappy No Reply Solution?

    Hello, I have tried using Garena Service in order to retrieve my hacked account, but somehow I get this noreply error instead or is it that I got...

    Started by Thebestaroundu‎, Today 12:11 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 01:47 AM Go to last post
  15. Exclamation no exp?

    Hi I just won a match in ascension but I did not have experience. Screen Shot: https://imgur.com/nIXIeTN

    Started by archangelfritz‎, Yesterday 03:52 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Today, 01:46 AM Go to last post
  16. account support concerning rune pages..

    Hello po... I just wanna ask if hindi po ba kasama ang mga account na bumili ng gamit RP na sobrang tagal na? Kasi po some of my friends got their...

    Started by jics213‎, Yesterday 11:19 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 01:46 AM Go to last post
  17. Exclamation Remove mobile number of the hacker!

    HERE'S IS PROOF THAT MY ACCOUNT THAT HAS BEEN HACKED AND I WOULD LOVE TO BE HELPED WITH THE ADMINS! - Sorry for the caps, I just want your attention,...

    Started by Cute-rina‎, Yesterday 11:13 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 01:45 AM Go to last post
  18. Wrong Division of rank rewarded

    Currently nasa D3 ako napansin ko lng ang nabigay sakin border is pang D4 . di ba dapat D3 ang mbiobigay sakin na icon ung sa gilid? pictures po...

    Started by jaihoov23‎, Yesterday 11:12 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 01:44 AM Go to last post
  19. Angry Bakit po silver yung frame ko?

    Plsss helpp naman po , andami po nag rereklamoo...!! Gold na po akoo pinag hirapan ko yan.. Para sa frame tapos silver parin po.., meron na akong...

    Started by TvTchanchan‎, Yesterday 10:19 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 01:43 AM Go to last post
  20. Garena ano na?

    nag email nako about sa account ko. pinapapalitan ko yung mobile number dahil expired sim na hanggang ngayon wala pa ring nagrereply. wala pa ring...

    Started by christianjohn00‎, 11-15-2017 07:42 PM
    2 Garena Staff Post(s)
    • Replies: 7
    • Views: 8
    Today, 01:43 AM Go to last post
  21. Moved: fps drop issue

    Started by thelegend1‎, 11-16-2017 10:43 PM
    • Replies: -
    • Views: -
    Today, 12:09 AM Go to last post
  22. Moved: Tulungan nyo po ako sa issue ng DirectX Error sa LOL

    Started by Ehmieee26‎, Yesterday 08:52 PM
    • Replies: -
    • Views: -
    Yesterday, 08:52 PM Go to last post
  23. ban perma acc lol

    sir hindi na po ba mamalik tong acc ko na banned na ? ask lang po

    Started by jacestrella‎, Yesterday 08:13 PM
    • Replies: 1
    • Views: 2
    Yesterday, 08:25 PM Go to last post
  24. Change Password (REQUEST)

    I already asked for help for like 1 month ago, This is really an important request, My account is being used by someone that I don't even know. I...

    Started by mynameisjeffy‎, Yesterday 10:44 AM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    Yesterday, 07:54 PM Go to last post
  25. New blitzcranks skin missing

    Is the new blitz skin really released? Then why is it not in the store in skins tab?

    Started by jeromeetabuzo‎, Yesterday 07:37 PM
    • Replies: 1
    • Views: 2
    Yesterday, 07:48 PM Go to last post
  26. Rank Border

    Can i ask what time did you give our Rank Borders today why theres no announcement?

    Started by khrizjara‎, Yesterday 07:35 PM
    • Replies: 0
    • Views: 1
    Yesterday, 07:35 PM Go to last post
  27. Paano po makikita yung buong message history mo sa garena ????

    Paano po makikita yung buong message history sa garena kase nasira computer namin eh and andun mga message ko kase eh pag tinitignan ko kase sa...

    Started by kciryaj‎, Yesterday 07:29 PM
    • Replies: 0
    • Views: 1
    Yesterday, 07:29 PM Go to last post
  28. Blue Essence Hextech loot system (bug)

    I've disenchanted 3 champs, Camille, Nunu Malphite I didnt even recieved the BE its still 7635 if u want proofs i still have champs in my loot, i...

    Started by yugenice45‎, Yesterday 06:55 PM
    • Replies: 0
    • Views: 1
    Yesterday, 06:55 PM Go to last post
  29. New Blitzcrank skin bundle missing?

    Nag top up po ako ng 300 rp for the bundle, then pagkabalik ko po the bundle was gone na. Intentionally po ba siyang removed or bugged lang client ko?

    Started by sheypshipter10‎, Yesterday 05:38 PM
    • Replies: 3
    • Views: 4
    Yesterday, 06:47 PM Go to last post
  30. Multiple problems on my account

    I have multiple problems going on in my account. 1. The email address i'm using on my account has shut down it's server so i can't open emails...

    Started by nnd.soune‎, Yesterday 05:10 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Yesterday, 06:28 PM Go to last post

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