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Forum: HELP & SUPPORT

Need help? Report account or technical-related issues here.

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  1. Post concerns on installation, patching and updating your LoL (cannot patch/update, cannot install, etc.)

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    • Posts: 131,521
    1. Experiencing game crashes or discovered an in-game bug? Post it here!

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      • Threads: 15,106
      • Posts: 75,825
  2. Post LoL connectivity issues here: can't connect, lags, delays and so on

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    • Threads: 13,494
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    Sticky Threads
  1. Sticky Thread Sticky: Troubleshooting for Performance and FPS Issue

    TABLE OF CONTENTS #2 Configure In-Game Settings Click Me #3

    Started by MOD_Blitzcrank‎, 07-01-2015 01:08 PM
    11 Garena Staff Post(s)
    • Replies: 10
    • Views: 34,806
    05-23-2017, 07:18 PM Go to last post
  2. Staff Icon 2 Sticky Thread Sticky: Read Me!

    Hey Summoners, For any account-related concerns and inquiries, kindly contact our Customer Support Team here: http://www.garena.ph/support/email/...

    Started by LoL_PH_Admin‎, 12-18-2015 05:50 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 20,583
    12-18-2015, 05:50 PM Go to last post
  3. Staff Icon 2 Sticky Thread Sticky: Account Support FAQs

    Account Support FAQs Customer Support Team replies within 24-48 hours. They are available from Monday to Sunday between 10 AM - 7 PM only (does...

    Started by LoL_PH_Admin‎, 03-04-2015 12:20 PM
    13 Garena Staff Post(s)
    • Replies: 12
    • Views: 94,988
    03-04-2015, 04:13 PM Go to last post
  4. Staff Icon 2 Sticky Thread Sticky: Technical Support FAQs

    Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first. If you...

    Started by LoL_PH_Admin‎, 05-14-2014 03:39 PM
    1 Garena Staff Post(s)
    • Replies: 0
    • Views: 32,906
    05-14-2014, 03:39 PM Go to last post
    Normal Threads
  1. Unhappy Help why my account back to lvl 1 from lvl 47

    help anyone ?

    Started by ezzardmalinis‎, Today 06:15 PM
    • Replies: 1
    • Views: 2
    Today, 07:07 PM Go to last post
  2. Unhappy Pre Season Grind doesn't count?

    >tfw stuck at Silver II >Grinds since Pre Season Start >Reached Gold IV in 1 day remaining in preseason. >Logged in with rank reset but no gifts...

    Started by Cyanappy‎, Today 05:15 PM
    • Replies: 1
    • Views: 2
    Today, 05:54 PM Go to last post
  3. Unhappy How Did i got banned

    Please Help my account got banned for no reason what so ever im so sad just like how did i got banned i spend a lot of effort in my account and a lot...

    Started by boboybogs‎, Today 01:26 PM
    • Replies: 1
    • Views: 2
    Today, 04:10 PM Go to last post
  4. Angry loyal player since 2012

    una sa lahat di ko alam kung nasa tamang discussion ako, di ko na rin kasi alam kung pano ang pasikut sikot dito sa forums, gusto ko lang itanong...

    Started by chrakhet‎, 01-13-2018 10:41 PM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 03:40 PM Go to last post
  5. Snowdown capsule event

    SNOWDOWN CAPSULE EVENT The rewards hasnt been sent on my account IGN : Hany

    Started by xd.reyce22‎, 01-13-2018 09:40 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    Today, 03:14 PM Go to last post
  6. reset issues 2018 season

    SIR why my account back to lvl 1 and all my hero and skin are gone please help back all my skin and hero thank

    Started by lurvee12‎, Today 11:37 AM
    • Replies: 1
    • Views: 2
    Today, 11:50 AM Go to last post
  7. Snowdown Capsule not Received even the emote

    Good Evening Garena. I would like to tell you that I haven't received any of the jinx emote and the capsules. I completed the 5 normal game wins...

    Started by detectiveswap‎, 01-12-2018 05:07 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Today, 07:16 AM Go to last post
  8. 403 Forbidden

    Yung link na binigay sakin ni Garena Customer Service Team ay di ko ma access... Sabi sa site nayon ay ForbiddenYou don't have permission to access...

    Started by espada431‎, Today 01:54 AM
    • Replies: 0
    • Views: 1
    Today, 01:54 AM Go to last post
  9. Season 8

    What time did the preseason resets?

    Started by khrizjara‎, Today 01:18 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    Today, 01:29 AM Go to last post
  10. Can't unlock a permanent champion shard

    Pag ina-unlock ung champion permanent nag e-error.. Redeem failed ang nakalagay. Kahit i-restart ang client ayaw parin gumana.. Pls Help

    Started by raymonod23‎, 01-10-2018 08:25 PM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    Yesterday, 10:18 PM Go to last post
  11. ibigay nmn ninyo

    ibigay nmn n ninyo ung snowdown capsule ko nung december 23 please

    Started by 9082939166candy‎, Yesterday 11:31 AM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Yesterday, 08:08 PM Go to last post
  12. Moved: League of Legends not working

    Started by TangineZ02‎, Yesterday 06:13 PM
    • Replies: -
    • Views: -
    Yesterday, 06:13 PM Go to last post
  13. Moved: Cannot play LoL

    Started by kurttte21‎, Yesterday 05:17 PM
    • Replies: -
    • Views: -
    Yesterday, 05:47 PM Go to last post
  14. Moved: Rune Page Bug for players who has 3 or more rune pages

    Started by SIULO7‎, Yesterday 03:32 PM
    • Replies: -
    • Views: -
    Yesterday, 03:33 PM Go to last post
  15. Decmber 23 Snowdown Challenge Rewards

    So January 12, 2018 na po, pero yung rewards ko wala parin. Ito pala ang match history ko nung araw na yun. https://imgur.com/KFllqhV

    Started by carmelitaaa‎, 01-12-2018 05:24 PM
    2 Garena Staff Post(s)
    • Replies: 3
    • Views: 4
    Yesterday, 02:38 PM Go to last post
  16. New Season Surprised!

    Okay, So i topped up 300shells for 300rp recently. I dont have anything in mind to "specifically" buy so I decided to try out that new season...

    Started by LinkYouv3‎, 01-13-2018 08:38 PM
    2 Garena Staff Post(s)
    • Replies: 6
    • Views: 7
    Yesterday, 11:25 AM Go to last post
  17. Snowdown Capsules and Emote not received

    I completed the quest but didn't receive Jinx Emote and Snowdown Capsules. As you can see below I finished it Please Check my account, Thank you!...

    Started by xLorcan‎, 01-12-2018 11:39 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    Yesterday, 11:24 AM Go to last post
  18. My lol account got reset to lvl 1!!!!!

    updated my garena to new version, and after i open LOL, it ask for a name, like a new player would see my account name is nickkillerXF

    Started by nickkiller1‎, Yesterday 01:01 AM
    • Replies: 1
    • Views: 2
    Yesterday, 04:10 AM Go to last post
  19. Inactive Accounts report toget their IGN

    I would like to report an inactive account. It's a Level 1 LoL account that's not active since may 2017. i would like to get it's IGN. the respective...

    Started by z1Lentz0uL‎, Yesterday 02:51 AM
    • Replies: 0
    • Views: 1
    Yesterday, 02:51 AM Go to last post
  20. Thumbs down Path Skin Event --

    Hi Team, Pwede po malaman kung may certain amount of time talaga bago namin makuha yung mga skin? Nakuha ko ay void something Illaoi tas...

    Started by Dragonium02‎, 01-14-2018 05:52 AM
    1 Garena Staff Post(s)
    • Replies: 2
    • Views: 3
    01-14-2018, 09:58 PM Go to last post
  21. Skin Error

    So I saw that there was an event (New Seasonal Surprise) and I had some Shells left so I thought why not give it a try? I tried it and selected the...

    Started by BeNaruTen‎, 01-11-2018 11:26 PM
    3 Garena Staff Post(s)
    • Replies: 8
    • Views: 9
    01-14-2018, 07:14 PM Go to last post
  22. No snowdown capsule? This is counted right?

    I actually finished the 5 wins during december 23rd. So it was said that the rewards be given at january 12, and still I dont have it yet. Here are...

    Started by yasyou‎, 01-13-2018 11:02 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-14-2018, 07:04 PM Go to last post
  23. Snowdown Capsule Event still no rewards

    Still no rewards :( Nag ticket na ako and still no response https://imgur.com/a/CsqHm

    Started by ragnusnoctis‎, 01-13-2018 03:14 PM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-14-2018, 07:02 PM Go to last post
  24. It's Jan 13 and Still No Capsules at my Acct

    Link of a pic proving i played 7 games and won 5 of them https://imgur.com/gallery/AXFr6 Please reply thou maybe i was left out or something...

    Started by rjramonas‎, 01-13-2018 11:44 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-14-2018, 07:01 PM Go to last post
  25. [Report]

    Wrong post sorry dko nabasa agad na bawal pla mag report in this forum

    Started by JHEFFniCLAUDE‎, 01-13-2018 11:00 AM
    1 Garena Staff Post(s)
    • Replies: 1
    • Views: 2
    01-14-2018, 06:59 PM Go to last post
  26. Snodown Capsules

    I completed the mission but didn't receive Jinx Emote and Snowdown Capsules. As you can see below I finished it Please Check my account, Thank you!

    Started by tristmiguel‎, 01-12-2018 07:57 PM
    2 Garena Staff Post(s)
    • Replies: 4
    • Views: 5
    01-14-2018, 06:59 PM Go to last post
  27. Lost Blue Essences

    I had 5610 Blue Essences. I tried to upgrade Taliyah to champion permanent but the client bugged. The Blue Essence got deducted. I restarted the...

    Started by Faeroir‎, 12-30-2017 08:53 PM
    2 Garena Staff Post(s)
    • Replies: 5
    • Views: 6
    01-14-2018, 05:36 PM Go to last post
  28. Same account pero iba kung sa garena 2.0

    same account lang pero iba ang sa league ko na lumalabas. Mat enter your summoners name pa sa una tapos level 1 lang?

    Started by ahatambak‎, 01-13-2018 04:48 PM
    • Replies: 2
    • Views: 3
    01-14-2018, 02:55 PM Go to last post
  29. Level 10 Draft Pcik Normal?

    Nasaan na yung Draft Pick sa normal?? level 11 nako wala padin :3

    Started by JRamcel14‎, 01-14-2018 02:16 PM
    • Replies: 1
    • Views: 2
    01-14-2018, 02:38 PM Go to last post
  30. Garena CEF browser

    nag ccheck kasi ako ng process and i noticed na mataas yung cpu usage ng Garena CEF browser. para san ba yung 3 process na un? and bakit may gpu...

    Started by kariiii‎, 01-14-2018 12:17 PM
    • Replies: 1
    • Views: 2
    01-14-2018, 12:30 PM Go to last post

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